Ask Primus a Question

Primus_Saver_representative

Hi Lizziebabe,

I am sorry to hear that this call has got through to you.

Unfortunately TPS will only stop cold callers from the UK, but if you send me an email with your account number on it we can look into stopping these calls getting through to you.

Kindest regards,
Jordan

[Deleted User]

Primus_Saver_representative wrote: »

Hi Paulfoel,

It's just a bit of friendly advice that we will be experiencing higher wait times then normal.

If any customers do have faults though they can use the faults option and this will put them through to a faults member, alternatively they can email us and we'll get someone to call them back at a time suitable for them.

Kindest regards,
Jordan

Fair play to you for coming on here but past experience has shown that whenever Primus say they are experiencing higher wait times this means that its impossible to get through AT ALL regardless of whether its a fault or not.

[Deleted User]

Misswolves wrote: »

I joined Primus on the 4/3/2013. This was on an 18month contract for phone and broadband with a download limit of 40GB.

I have not been able to access my ebilling as I get a ' not authorised' error from your site. This on several computers, for the avoidance if doubt.

I am away lecturing in the USA and my son is the only person in the house. He works six days a week.

You have suspended the broadband service. He has rung numerous times holding for up to 45 minutes to be told that he has gone over the 40GB limit and we are due to be charged £178. This is clearly a scam by yourselves as we has the same limit with BT and never went over it.

You have not contacted me in any manner to inform me that the limit has been reached.

As a solicitor, I am happy to mediate with you to resolve this matter, by for example jointly appointing an expert in this field to verify the alleged useage you have stated.

I have cancelled my direct debit to you. I will not be paying another penny to you if I do not hear from you in 30 days( your notice period,) or if the use age cannot be verified.

I have today received an email from you stating you are also putting the telephone line prices up £1.20 from April 1st 2013.

You cannot backdate price increases, it is unlawful and in breach of contract.

I will take you to small claims court if this matter is not resolved to my satisfaction. I will also seek damages and my costs for any time I spend resolving this matter.

Once you respond I will email you my username and contact details.

This will be in contemplation of legal action.

Nice one LOL. Primus - time to wake up and take notice....

Misswolves

I have now emailed you my account details and a copy of the original posting.

I was wondering. What other posters think about a class action against Primus. I also believe that this is something money saving expert should be facilitating, given that most of us ended up with these charlatans because of MSE's recommendations.

Old_git_2

Misswolves wrote: »

I was wondering. What other posters think about a class action against Primus. I also believe that this is something money saving expert should be facilitating, given that most of us ended up with these charlatans because of MSE's recommendations.

I don't know how that works - but any sort of sanction to bring a company to it's senses would be a good thing - if they cannot deliver the service - they should not be offering it.
MSE don't appear to be taking any responsibility for their previous actions in recommending Primus...

mattyprice4004

Misswolves wrote: »

I have now emailed you my account details and a copy of the original posting.

I was wondering. What other posters think about a class action against Primus. I also believe that this is something money saving expert should be facilitating, given that most of us ended up with these charlatans because of MSE's recommendations.

It's a recommendation, they didn't force you at gunpoint to sign up. If I'd followed every recommendation I'd seen on the way to work today I'd have a 4 pack of John Smiths, some Tampons and a lovely new dress from Next on my desk.

Use your common sense and fully investigate any new provider before signing up - being in the legal trade you should know that of all people.

mattyprice4004

Old_git wrote: »

I don't know how that works - but any sort of sanction to bring a company to it's senses would be a good thing - if they cannot deliver the service - they should not be offering it.
MSE don't appear to be taking any responsibility for their previous actions in recommending Primus...

As above, the recommendation is basically just an advert. Do your homework before agreeing to any deal with any new provider to research their service standards.

A recommendation doesn't automatically mean MSE have to hold your hand through any disputes. You need to raise any concerns with OFCOM if you feel you cannot get help through Primus directly.

[Deleted User]

Misswolves wrote: »

I have now emailed you my account details and a copy of the original posting.

I was wondering. What other posters think about a class action against Primus. I also believe that this is something money saving expert should be facilitating, given that most of us ended up with these charlatans because of MSE's recommendations.

LOL. Not quite sure I'd go that far but I would not recommend their service mainly due to the fact that you can never get hold of them on the phone....

bbb_uk

Primus_Saver_representative wrote: »

Hello Everyone

It appears that there has been a group of customers that have received the price increase notification somewhat delayed.

All those affected customers will not be subject to the price changes from 1st April 2013.

A communication is being sent out to those customers to explain further.

Please accept our apologies for any confusion caused and if you do have any queries, please do not hesitate to contact myself or the other members of the online team.

Many thanks
Oliver

I have just received the new email and the date is now the 1st May.

This still hasn't changed the fact that you have broken your t&c by not providing 28 days notice because it's less than 28 days between now and 1st May.

Also, the price increase for me (and prob many others) is 17% therefore it's a significant increase and I need confirmation that you will allow me and anyone affected by such an increase to exit from any minimum term.

Not allowing anyone to leave under such circumstances is both against your own t&c and Ofcom's.

[Deleted User]

Ah. But thats it - all these providers (mobiles included) dont actually tell you that you can exit. They try to sneak it in.