Currently T-Mobile £10.50/month - renewal soon!

basill

Have you logged on the MY T-Mobile pages? they now have online upgrade offers there. Mine are a new phone free or at a good discount, 20% off the line rental or add extras, its useful to see what the first offer is likely to be if you ring up.
The discount removes any existing discounts so may not be all it seems.

B

grumbler

JerryFn wrote: »

Just had a major row with T Mobile as they will not release me from my contract without paying the FULL fee.

What did you expect?

mije1983

JerryFn wrote: »

Just had a major row with T Mobile as they will not release me from my contract without paying the FULL fee.
I want to go on PAYG with Giff Gaff. Its so much cheaper and the reception is better at my home.

If you are still in the minimum term you signed up for, why would you expect them to release you with no charge?

sasparillo

After having been promised £8 per month instead of £10.50 with £10 goodwill payment put in when I phoned up Ian at T-mobile through 150, T-mobile have now charged me £11.76 and when I log into my account state that I'm signed up until 2014 for £8.75 a month excluding VAT. Of course it's too late to speak with anyone at T-mobile now and I can't find an email address to contact them.

Has anyone got an email address for T-mobile and has suffered similar troubles being diddled like this?

I'm now being charged more than if I had changed and I would have got more for my money if I had changed. As you can imagine, I'm pretty angry about this.

When I click on "contact us" in my account, all I get is "You don't have permission to access /http://www.t-mobile.co.uk/contactus/ on this server."

UPDATE: Just phoned T-Mobile and think I got through to the call centre in The Phillippines. Apparently the bill was issued on March 1 which is why the discount did not apply and discounts never show up on the online T-Mobile account. However, because I don't go over my allowances I was offered £6 a month plus £10 discount, which I obviously was delighted to accept and have got text confirmation. So in the end I'm very pleased (cross fingers) with T-Mobile and the deal I've been offered by its call centre!