Littlewoods Problems!!

sims48

Fire_Fox wrote: »

Have you written a letter as recommended by McNeff? You might get a better response if you drop the attitude, at the end of the day they are doing you a favour writing off £100.

Yes will send it Monday when the post offices are open....

To be fair if you received final demand letters to the sum off £100 that you don't have, i guess you will be pretty angered and frustrated.

Im just a bit fed up that they haven't stuck to there word, and they wonder why people are loosing faith in them, they give UK retailers a bad rep.

Enfieldian

sims48 wrote: »

Hello Lizzie,

I have done earlier today and for the last few weeks as this has been going on.........

Ill send them one last time and need this to be sorted.

Really poor customer service.

Regards.

Eh? You want to close your account and pay less than the outstanding balance

Hardly a good customer for any business.

melbell

sims48 wrote: »

Thanks Beanie,

I should of mentioned the total account balance was £600.... and they said i could pay it off for £500 and so im guessing this 'extra' £100 is the difference between the final balance and the agreed amount that they allowed me to pay to close the account.

Hope that makes sense...

I will also ask for a statement.

Thanks.

Ive worked for SDG and customer services do not offer full and final settlements. If you have a very old BNPL you can ask for a settlement figure of that seperate account.

But if your account balance is £600 you owe £600..

McKneff

melbell wrote: »

Ive worked for SDG and customer services do not offer full and final settlements. If you have a very old BNPL you can ask for a settlement figure of that seperate account.

But if your account balance is £600 you owe £600..

But what about the email offering a £500 payment to settle the account. You can't get away from that.

Fire_Fox

sims48 wrote: »

Yes will send it Monday when the post offices are open....

To be fair if you received final demand letters to the sum off £100 that you don't have, i guess you will be pretty angered and frustrated.

Im just a bit fed up that they haven't stuck to there word, and they wonder why people are loosing faith in them, they give UK retailers a bad rep.

You guess incorrectly, I live within my means. I don't purchase stuff that I can't afford to pay for and I certainly don't get angry when people ask for payment for goods I ordered. IMO people who spend money they don't have and have no intention of paying for give the British public a bad rep. Of course, that doesn't apply to companies like Littlewoods who sell essentials like food and electricity.

melbell

McKneff wrote: »

But what about the email offering a £500 payment to settle the account. You can't get away from that.

As I say customer services would never offer such an email nor ever offer "Buy £600 of stuff from the catalogue and only pay £500" unless of course there is a BNPL involved then I suspect its not been targetted and all CS need to do is get CCA06 to remove the interest. If Collections was going to offer such an offer. You would be required to accept by ringing collections. (and only then they would offer if you are classed as a bad debt)

OP is hiding something

pmduk

melbell wrote: »

OP is hiding something

Or Littlewoods have screwed up again.

Techhead_2

pmduk wrote: »

Or Littlewoods have screwed up again.

In what circumstances would a normal reasonable person think that an account owing£600 could be closed by making a payment of £500? Bearing in mind that the OP had posted only a fragment of any evidence, the way the OP posts; the OP had delayed sending a formal letter and the response of Littlewoods - I think there is a good bet the OP had misunderstood/misread something.

Caz3121

sims48 wrote: »

This has got me upset and stressed out as i fear my 'near good' credit rating is getting affected witch i have built up for the past 5/6 years....

I understood (and I may be wrong) that by making a partial repayment you are negatively affecting your credit rating anyway

terra_ferma

Fire_Fox wrote: »

Have you written a letter as recommended by McNeff? You might get a better response if you drop the attitude, at the end of the day they are doing you a favour writing off £100.

Retailers never do you favour, they make business decisions.