Kitchen unit just fallen off wall!

southcoastrgi

as you have disabled downloading of the pics we can't post them here but the link that alia posted works, you have some nice appliances there & i would be claiming for any & all damage to everything, you will always notice that big dent in the fridge freezer so that needs replacing & the same with the washing machine if that is damaged.

you said it is on a solid wall but those rawplugs look too open to be in a 7mm hole, are you sure it's not dry lined with a solid wall behind the plasterboard ? if it is then they are totally the wrong fixings

espresso

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gjphilsaint

southcoastrgi wrote: »

as you have disabled downloading of the pics we can't post them here but the link that alia posted works, you have some nice appliances there & i would be claiming for any & all damage to everything, you will always notice that big dent in the fridge freezer so that needs replacing & the same with the washing machine if that is damaged.

you said it is on a solid wall but those rawplugs look too open to be in a 7mm hole, are you sure it's not dry lined with a solid wall behind the plasterboard ? if it is then they are totally the wrong fixings

That particular rawplug was opened to expose the screw for the photo. The rest are not bent out like that and we have kept them all. The walls are definitely brick though .and not dry lined.
I had wondered if the cosmetic damage to the fridge freezer is reason to want it replacing, but after reading the responses on here, shall be adding it all to the list.

amcg100

Interesting - if you are going to pursue Wickes for compensation, I think you would need to check whether the contract to install was directly with Wickes, or if they acted as agents to refer the installer. If the contract was with Wickes then you can sue them on grounds that they have not provided the service which you have paid them for. If they have acted as agents for the installers then you can still threaten to sue, but it is a different proceedure known as Tort, ( negligence) .

If I were in your position I would ask Wickes to reinstall all of your units and provide you with some financial compensation for the distress you have suffered.
As with all things of this nature, you will need to be robust and be prepared to stand your ground over a long period of time.

I would also inform your insurance company of the situation but hold off on making a claim. They will be pleased that you prefer to hold Wickes responsible and not them, and may even offer you legal assistance to pursue Wickes.

Shame about the beetroot,

Good Luck

gjphilsaint

amcg100 wrote: »

Interesting - if you are going to pursue Wickes for compensation, I think you would need to check whether the contract to install was directly with Wickes, or if they acted as agents to refer the installer. If the contract was with Wickes then you can sue them on grounds that they have not provided the service which you have paid them for. If they have acted as agents for the installers then you can still threaten to sue, but it is a different proceedure known as Tort, ( negligence) .

If I were in your position I would ask Wickes to reinstall all of your units and provide you with some financial compensation for the distress you have suffered.
As with all things of this nature, you will need to be robust and be prepared to stand your ground over a long period of time.

I would also inform your insurance company of the situation but hold off on making a claim. They will be pleased that you prefer to hold Wickes responsible and not them, and may even offer you legal assistance to pursue Wickes.

Shame about the beetroot,

Good Luck

Many thanks for your reply and excellent advice. I have the 'Completion of installation' cetificate in front of me and the contract to install was directly through Wickes. I shall speak to the insurance company on Monday to advise of the situation, as you suggested.

Indeed, shame about the beetroot. It was home made as well:)

cyclonebri1

I think you have all the correct answers but 1" screws:rotfl::rotfl::rotfl: thats 1/8" in the bracket, 1/2" in the plaster not much in the brick:rotfl::rotfl::rotfl::rotfl:

I use 3" and always will.

Another thing, a batten of some description screwed under the run of cabinets will take about 75% of the weight of the loaded cabinets, I do this to my own, solid oak lacquered to match the cabinets, few cup hooks to add utensils etc;);)

Edited to say I've just seen the 1st photo showing the screws used, it's a bloody joke,

Yorkie1

I'm not sure that I would contact my insurers. It's likely that even if you don't claim, they will record it as an incident - which could lead to raised premiums next year.

aliasojo

Yorkie1 wrote: »

I'm not sure that I would contact my insurers. It's likely that even if you don't claim, they will record it as an incident - which could lead to raised premiums next year.

I wouldn't either.

Wickes all the way imo.

gjphilsaint

Yes, having thought about it, I don't want to give the insurers any opportunity to increase my premium, so will stick with the Wickes claim and hope we get to an amicable resolution.

cyclonebri1

I'm of the view that insurance is there for an emergency.

Take as many photos as possible.

If you pursue Wickes and don't get a satisfactory resolution then you should use the insurance, problem is they will want to know why you didn't report earlier.



The main thing you need resolving is the issue with the rest of the kitchen fitting, I know someone else touched on this.

They could all be fitted equally as poorly.:eek::eek:
My tip about supporting below the cabinets is well worth considering.