Cancelling Sky -only by phone??

afc80

Let's see if we can resolve your issue quickly

What is your query about?
Please choose the main issue related to TV Technical issues No satellite signal Picture Sky Box Viewing card Sound Set up Change my pin Sky Go Product information Cancel Downgrade Join Sky Upgrade Account and Billing Sky Remote Control Track My Order Complaints

You click on the email option and then send them a message telling them you want to cancel the lot.




Confirm email address*

Subject* Cancel Sky TV

Message*

andydgg

They still want a phone call

afc80

they did not need a phone call from me.

all very strange.

are they saying they want you to contact them to ask why/try and persuade you to stay?

as i said, my cancellation went through by email without any problem.

an email is written confirmation.

[Deleted User]

andydgg wrote: »

They still want a phone call

Were you perhaps in arrears with payment?

They should definitely have accepted your cancellation date as being one month from your E-Mail unless there was some unresolved query on your account.

andydgg

No arrears, they still insisting on a call and have added that if I've changed my mind to ignore the email. Stalling. I've emailed again to ask them to confirm cancellation and told them I'm cancelling direct debit.

[Deleted User]

andydgg wrote: »

No arrears, they still insisting on a call and have added that if I've changed my mind to ignore the email. Stalling. I've emailed again to ask them to confirm cancellation and told them I'm cancelling direct debit.

I'd be sending an E-Mail to the Sky chief executive about this.

dal4685

andydgg wrote: »

No arrears, they still insisting on a call and have added that if I've changed my mind to ignore the email. Stalling. I've emailed again to ask them to confirm cancellation and told them I'm cancelling direct debit.

that the exact email reply i received when i cancelled all my TV services by email, i had to phone them up & they had me on the phone for over 40 mins giving it the hard sell..what do the rest off my family think of me depriving them of sky tv services etc..

But what i couldn't believe is that they "sky" choose to ignore my request to cancel & just carry on with my tv package obviously a bending of the rules tactics by sky

pen1

Sky's terms & conditions allow for downgrades & cancellations via a number of methods.

TV Terms & Conditions offer 4 options:
1. Call us on 08442 414 414; or
2. Write to us at: Customer Relations, Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian EH54 7DD.
3. Fax us on: 01506 484343
4. Send us an email by visiting the "Contact Us" section at sky.com
http://www.sky.com/shop/terms-conditions/tv/

However, some staff are circumventing this by responding to notices not made by telephone, with standard responses that effectively indicate that the notice won't be processed unless the customer agrees to telephone contact.

In other words, having received a legally- binding notice:

-If the customer doesn't agree to talk to Sky, the downgrade or cancellation isn't processed.
-If the customer agrees to talk to Sky and insists that it is processed, Sky process it from the date of the telephone conversation rather than the date of the original notice, and the customer is subsequently charged for Sky's delay in commencing the notice period.

These practices have been drawn to the attention of Sky's staff regularly through their own forum. Staff have indicated that they would clarify downgrade and cancellation procedures for almost 3 months, but we are still awaiting this clarification:
http://helpforum.sky.com/t5/Billing-Payments/Remove-a-package-or-cancel-your-subscription/td-p/763558

There are loads of threads in the "Billing & Payments" section of the Sky forum complaining about downgrade and cancellation practices and consequences for customers, including consequential over-charging.
http://helpforum.sky.com/t5/Billing-Payments/bd-p/sky_accountbilling_billing

pen1

andydgg wrote: »

No arrears, they still insisting on a call and have added that if I've changed my mind to ignore the email. Stalling. I've emailed again to ask them to confirm cancellation and told them I'm cancelling direct debit.

All you need to do is reply to this email, and let us know some suitable days and times to contact you.

If you have changed your mind about what you have requested, then please do not respond to this e-mail.

2 sentences that have been appearing in replies since at least 2010!

I know from personal experience, that what this actually meant, was that unless I agreed to talk to them, they were not going to process the cancellation notice.

zennith

Working Sky Free Phone Number Here - 0800 0963624 :money: