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Cancelling Sky -only by phone??

edited 30 November -1 at 1:00AM in TV MoneySaving
57 replies 19.7K views
PowerjenPowerjen Forumite
1 posts
edited 30 November -1 at 1:00AM in TV MoneySaving
Hi,

I'm hoping someone can give me some advice about my contract with Sky.

I wrote to them with all my account details asking them to cancel my TV, Phone and Broadband services and to take treat the letter as my official notice (ie the start of the 30 days notice I am contractually required to give them.) Eight days later they wrote back to me saying I needed to call an 0844 number to 'complete the cancellation'.

When I called the number I was informed that the start of my 30 day cancellation would be today rather than the date of my letter as they don't accept notification of cancellation by any method other than phone. I asked them to point out where in any of my Terms and Conditions that they have informed me of this and they couldn't. I've checked them thoroughly and there is no mention of needing to contact them by telephone to cancel.

So it appears I am left paying for an extra 11 days of service because Sky have a set of 'rules' they keep secret from their
customers?

Does anyone know if this is legally correct?

Your thoughts would be much appreciated, thanks
«13456

Replies

  • Paul_01Paul_01 Forumite
    392 posts
    Ninth Anniversary 100 Posts Combo Breaker
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    Sounds like nonsense to me.

    I'd call back and see what someone else says. Failing that, I'd be emailing the Jeremy Darroch address to see what they have to say.
  • macmanmacman Forumite
    48.3K posts
    Part of the Furniture 10,000 Posts Name Dropper
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    It's so that they can unleash retentions on you when you call to cancel-what they cunningly call 'disconnections'.
    No free lunch, and no free laptop ;)
  • penrhynpenrhyn Forumite
    15.2K posts
    Part of the Furniture Combo Breaker
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    Ah ah, another of Skys cunning stunts:D
    That gum you like is coming back in style.
  • MoneymakerMoneymaker Forumite
    2K posts
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    Provided that you used Recorded Delivery and printed out a copy of the delivery confirmation from the Royal mail web site, your cancellation starts from that date. That's how I did it.
  • afc80afc80 Forumite
    286 posts
    i have cancelled by email twice without any problems.

    however i only did it to get discount.
  • I emailed to ask how to cancel, they replied saying if I replied to that email they would cancel it, when I did they said I'd have to call that 0844 number.
    LBM; Nov 2010 27206.14
    DFW: FEB 2011; HBOS 14215, VIRGIN 3271 BCARD 7130 OVD 2200
    NOW; OCT 2011 HBOS 13537.12 VIRGIN 2709.12 BCARD 6231.02 OVD 0
    NOW; NOV 2012 HBOS 7593.55 VIRGIN 1690.46 BCARD 5609.25 OVD 0
    Feb 2013 HBOS 6840.69 VIRGIN 1586.17 BCARD 4456.60
    DFD DEC 2014
  • penrhynpenrhyn Forumite
    15.2K posts
    Part of the Furniture Combo Breaker
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    Sounds like Sky has its own Hotel California.
    Whats the prob with giving them a call?
    That gum you like is coming back in style.
  • I can't be arsed with their sales patter, and I don't have time to hang on the line for ages, and I hate those automated answer machines, press 1 if you want to subscribe, press 2 if you are an idiot etc etc and they said I could cancel by replying to an email...
    LBM; Nov 2010 27206.14
    DFW: FEB 2011; HBOS 14215, VIRGIN 3271 BCARD 7130 OVD 2200
    NOW; OCT 2011 HBOS 13537.12 VIRGIN 2709.12 BCARD 6231.02 OVD 0
    NOW; NOV 2012 HBOS 7593.55 VIRGIN 1690.46 BCARD 5609.25 OVD 0
    Feb 2013 HBOS 6840.69 VIRGIN 1586.17 BCARD 4456.60
    DFD DEC 2014
  • penrhynpenrhyn Forumite
    15.2K posts
    Part of the Furniture Combo Breaker
    ✭✭✭✭✭
    andydgg wrote: »
    I can't be arsed with their sales patter, and I don't have time to hang on the line for ages, and I hate those automated answer machines, press 1 if you want to subscribe, press 2 if you are an idiot etc etc and they said I could cancel by replying to an email...

    Good point.
    That gum you like is coming back in style.
  • edited 24 February 2013 at 11:17PM
    afc80afc80 Forumite
    286 posts
    edited 24 February 2013 at 11:17PM
    you can cancel online. There is a downgrade option which i have used twice.

    I then got a phone call from sky and the offer of another 50 per cent reduction.

    i also got rid of espn a few weeks ago online. Again without any problems or the need to phone them.

    Why phone them, when they will phone you with some goodies.
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