Wizz Air says long delay is caused by extraordinary circumstances

stavros42

Jamie_Carter wrote: »

When Ryanair used to do flights for £1, then I'd say it is a huge raise in prices.


Take the BA flight that recently lost it's engine covers, resulting in an engine fire. This was put down to them not being secured properly. So in this case it was down to poor maintenance, and compensation would be justified. However if it had been down to failure of the catches, and BA had followed maintenance procedures, then it would have been unavoidable. But I suspect you would still be advising people to claim. And all of these extra claims have to be processed, which costs money.

Jamie_Carter wrote: »

When Ryanair used to do flights for £1, then I'd say it is a huge raise in prices. To use this as a comparison when these flights were heavily discounted and uneconomical is stretching it a bit.

Jamie_Carter

Centipede100 wrote: »

Except that the average fare was considerably more than £1! And jetfuel was what price at the time of this type of fare?

The case you cite would seem to be covered by case law whichever way you want to look at it...

The fact remains that claims do put up fares.

Auntie_Allodoxaphobia

Even if it was on the aircraft tasked with your flight, the overnight weather at LTN on 2/3 Dec 2010 wasn't unseasonably cold (-4C minimum) and aircraft fly in altitudes where the temperature can easily be -40C so I fail to see how relevant this is to the 6hr 40 mins delay to your flight

You really, really have no idea how it all works do you? But are still prepared to maker pronouncements on what you think!

Ryanair even put a figure of 2.5 euros per flight on this liability so we're not talking huge figures in terms of higher fares are we?

Per person, per flight which for a family of five works out a 25 euros on the cost of a holiday (and no doubt the others have added similar sums to their fares)
Law or not, why should the majority of customers subsidise the minority that get delayed?

Davidvgoliath

I seriously don't know why folk here are sticking up for the airlines and whining about the 'compensation culture'. Airlines are businesses, and many don't think twice abut taking advantage of passengers if it suits them. Take for example incidences where passengers have overlooked printing boarding cards and have been charged outrageous prices to obtain one at the airport, or previous practice of adding ridiculous charges for paying by credit card etc. Or what about the fuel levies that go up and up and up, despite that fact that oil prices have come down substantially from their peak a few years ago?

I for one suspect that Ryanair add the 2.5 euro EU261 levy simply to raise extra income, since the evidence on these forums seems to suggest that they are no better than other airlines on paying out where it's (legally) due.

Many people are seriously inconvenienced by flight delays that can often stretch into 25 hours, like myself. The EU 261 regulations were introduced to focus airlines on the need to run a reliable service that passengers had paid good money for in most cases, and stop treating them like cattle. My flight was delayed for 12 hours, simply (i suspect) because my airline either couldn't be bothered or did not want to shoulder the cost of arranging another aircraft, and no doubt felt that their time and money was more important than mine.

This is a disastrous way to treat customers and we deserve some protection ,and if things go wrong, some meaningful compensation.

The system was designed so that a standardised compensation should be payable in relatively clear circumstances with the minimum of fuss or administration from the airlines. However many persist in making a meal out of it, wilfully misleading passengers, and forcing them to into litigation to claims what should be rightfully theirs in the eyes of the law.

The airlines do not deserve our pity!

David_e

Jamie_Carter wrote: »

But not somebody who has just had to wait a few extra hours in an airport departure lounge.

Well, you might not value your own time but I value mine.

If I (pay to) enter into a contract for services, I expect the provider to comply with the terms and any statutory compensation. If my loss is more than the statutory compensation, I doubt the airline would waive its rights and pay more. They get up to 3 hours delay "free" in any event so the compensation ultimately paid per passenger hour wasted will be very small.

stavros42

Davidvgoliath wrote: »

I seriously don't know why folk here are sticking up for the airlines and whining about the 'compensation culture'. Airlines are businesses, and many don't think twice abut taking advantage of passengers if it suits them. Take for example incidences where passengers have overlooked printing boarding cards and have been charged outrageous prices to obtain one at the airport, or previous practice of adding ridiculous charges for paying by credit card etc. Or what about the fuel levies that go up and up and up, despite that fact that oil prices have come down substantially from their peak a few years ago?

I for one suspect that Ryanair add the 2.5 euro EU261 levy simply to raise extra income, since the evidence on these forums seems to suggest that they are no better than other airlines on paying out where it's (legally) due.

Many people are seriously inconvenienced by flight delays that can often stretch into 25 hours, like myself. The EU 261 regulations were introduced to focus airlines on the need to run a reliable service that passengers had paid good money for in most cases, and stop treating them like cattle. My flight was delayed for 12 hours, simply (i suspect) because my airline either couldn't be bothered or did not want to shoulder the cost of arranging another aircraft, and no doubt felt that their time and money was more important than mine.

This is a disastrous way to treat customers and we deserve some protection ,and if things go wrong, some meaningful compensation.

The system was designed so that a standardised compensation should be payable in relatively clear circumstances with the minimum of fuss or administration from the airlines. However many persist in making a meal out of it, wilfully misleading passengers, and forcing them to into litigation to claims what should be rightfully theirs in the eyes of the law.

The airlines do not deserve our pity!

Couldn't have put it any better myself. I suppose the posters who disagree with this would want the whole legal system to collapse and save the taxpayer a fortune "don't think so".

Jamie_Carter

David_e wrote: »

Well, you might not value your own time but I value mine.

If I (pay to) enter into a contract for services, I expect the provider to comply with the terms and any statutory compensation. If my loss is more than the statutory compensation, I doubt the airline would waive its rights and pay more. They get up to 3 hours delay "free" in any event so the compensation ultimately paid per passenger hour wasted will be very small.

How about finding alternative transport if you don't like the way the airlines run.

As I have said before, the last thing airlines want to do is delay flights.

Remember, airlines are businesses and not charities. They exist to make money, not to operate as a public service. If you don't like one airline, then use another method of transport.

Jamie_Carter

stavros42 wrote: »

Couldn't have put it any better myself. I suppose the posters who disagree with this would want the whole legal system to collapse and save the taxpayer a fortune "don't think so".

You need to actually read my posts properly before making statements like that.

romanby1

Jamie_Carter wrote: »

How about finding alternative transport if you don't like the way the airlines run.

As I have said before, the last thing airlines want to do is delay flights.

Remember, airlines are businesses and not charities. They exist to make money, not to operate as a public service. If you don't like one airline, then use another method of transport.

A large part of the delays are caused by holiday companies and the cheaper airlines.
What alternative have you got if you want to go on holiday to somewhere that is no covered by one of the larger airlines.
We were delayed 2 1/2 years ago and lost a whole days AI holiday. The compensation we claimed just about covered the 1 day and the out of pocket expenses whilst waiting for a replacement plane.
Every excuse possible and some totally ridiculous and untrue were put in our way.
I was determined to win our case and in the end they folded and paid up in full.

stavros42

Jamie_Carter wrote: »

You need to actually read my posts properly before making statements like that.

I didn't single out anyone in particular in my my post, I said posters. There are several posters on these threads who in my opinion do not give helpfull advice. I thought these threads were to give people help with their claims not to castigate them for claiming what is lawfully theirs.