OMG - I'm not getting my ROSES from the MSE Weekly EMAIL, They sent me this! SIlly!

barbiedoll

If ever there was a First World problem.....this is it!

[Deleted User]

Exactly! But I haven't got half my money back and haven't got double, actually I haven't got anything and still don't have my money.

So what do you call that???

Fire_Fox

assj wrote: »

Exactly! But I haven't got half my money back and haven't got double, actually I haven't got anything and still don't have my money.

So what do you call that???

How many working days has it been between you requesting the refund and posting the above?

MamaMoo_2

assj wrote: »

Exactly! But I haven't got half my money back and haven't got double, actually I haven't got anything and still don't have my money.

So what do you call that???

I call that you being impatient.

westiea

I cannot for the life of me understand why people are defending this company.

If you order a product (anything) to be delivered by a certain day (thursday) and not only does it not appear you are not informed until lunchtime ..........that it may or may not arrive is careless.
Then to be informed it will arrive definitely the next day (friday).........for it still not to arrive is appalling.
Then to be informed that they have closed the call centres so they can concentrate on answering (the few customers who did not receive they're order apparently!) emails........and still no communication by the end of the day (and still not arrived) is disgraceful customer service no matter what the initial !!!! up is.
A company lives and dies on its customer service in these days of mass communication. Judging by the way this has all been handled I am so suprised that people are still banging on about how this was all out of control for the company.
Basic customer service i.e. communication, and fullfilling contracts (and the plural is for the three times that this company has failed to fullfill any of its promises) is surely what we pay our goods for.
My hubbie ordered flowers not related to the MSE email 2 weeks ago, so no he didn't take advantage of any discount and as I have mentioned this was also an anniversary and he works away, so I was cardless, flowerless and husbandless on an important day to both of us.

Fire_Fox

westiea wrote: »

I cannot for the life of me understand why people are defending this company.

Why do you feel the need to pigeonhole posters into adversarial positions? Defending is your perception based on your own recent negative experience. 'People' have not 'banged on' about anything, there have only been a handful of posts on the thread since close of play on Friday. From my position not being directly involved either way/ sitting on the fence I call it using common sense and reason not defending. If we exaggerate ('thieves'/ 'people banging on') we weaken our position and devalue our arguments.

There was tons of communication all over Facebook and Twitter clearly stating that if people e-mailed numerous times that took their message to the back of the queue. I don't see how leaving overwhelmed telephone lines open helps anyone, how will you be less frustrated and upset if you sit on hold for at least half an hour before verbally abusing a junior member of staff who can't actually do anything useful?

Did they royally mess up? Of course. Did they doubly mess up by choosing the epically useless Yodel to deliver anything? Hell yes. To me their pallet of flowers not arriving is quite possibly outside their control, using Yodel is inexcusable.

POPPYOSCAR

OP it could have been worse I suppose.

You could have received your roses like someone I know, lobbed over the back fence by Yodel and delightfully crispy around the edges
i.e dead!

Slowhand

Update here:-

http://www.asa.org.uk/Rulings/Adjudi...DJ_224694.aspx

and here:-

https://forums.moneysavingexpert.com/discussion/comment/63262140#Comment_63262140

Exile_geordie

Slowhand wrote: »

Update here:-

http://www.asa.org.uk/Rulings/Adjudi...DJ_224694.aspx

and here:-

https://forums.moneysavingexpert.com/discussion/comment/63262140#Comment_63262140

Another fantastic MSE c0ck up!! Overpromoting offers to over 8 million people on their weekly email and then they cant deliver due to excessive orders.

What a surprise. Wont be long before this site sends someone bankrupt

vuvuzela

Exile_geordie wrote: »

Another fantastic MSE c0ck up!! Overpromoting offers to over 8 million people on their weekly email and then they cant deliver due to excessive orders.

What a surprise. Wont be long before this site sends someone bankrupt

Proper working link http://www.asa.org.uk/Rulings/Adjudications/2013/9/Moneysavingexpertcom-Ltd/SHP_ADJ_224694.aspx

As for your 'bankrupt' comment, what a stupid thing to say. This particular promotion has clearly disappointed a lot of people, but to equate late or non-deliveries of flowers with bankruptcy is plain ridiculous. How can someone not getting 20 quid's worth of flowers send them bankrupt ?