OMG - I'm not getting my ROSES from the MSE Weekly EMAIL, They sent me this! SIlly!

MamaMoo_2

ThumbRemote wrote: »

Its pretty clear you haven't actually read the original email that was sent out, and yet you still feel qualified to comment on it.

The MSE email went out last Friday, and there was a limit of 500 orders. Which renders pretty much everything you've said as irrelevant.



Then you're equally wrong.

A limit of 500 orders at that price, a further 1000 orders at £19.99, and presumably unlimited orders at the standard price. There were 2,600 people sitting on that page at 2:30pm, so who knows how many of those missed the offer but still chose to order? Also, that's 1500 orders in one day. That's not including the people who ordered more than 6 days in advance, or those that ordered later on. That's a lot of orders, and perhaps arena flowers simply could not get all the roses shipped over in time. They expected to, but were let down.

Also, the "I couldn't agree with you more" bit was obviously with regards to roses being unromanic and unoriginal, with no thought etc, as would be apparent by the rest of my post. Please don't post things out of context just to make yourself look clever.

ThumbRemote

MamaMoo wrote: »

A limit of 500 orders at that price, a further 1000 orders at £19.99, and presumably unlimited orders at the standard price. There were 2,600 people sitting on that page at 2:30pm, so who knows how many of those missed the offer but still chose to order? Also, that's 1500 orders in one day. That's not including the people who ordered more than 6 days in advance, or those that ordered later on. That's a lot of orders, and perhaps arena flowers simply could not get all the roses shipped over in time. They expected to, but were let down.

If Arena flowers were capable of limiting the number of orders at a specific price, they were quite capable of limiting the total number of orders as well.

In any case, I don't see why you're so keen to defend a company that took orders they were unable to fulfill.

MamaMoo wrote: »

Please ... post things out of context just to make yourself look clever

My pleasure

MamaMoo_2

ThumbRemote wrote: »

If Arena flowers were capable of limiting the number of orders at a specific price, they were quite capable of limiting the total number of orders as well.

In any case, I don't see why you're so keen to defend a company that took orders they were unable to fulfill.



My pleasure

I'm defending them because
a) they were let down by their supplier. Their order arrived late. Out of their hands
b) they have gone above and beyond what most companies would do, especially for products that were already discounted. They've offered a refund AND double the quantity of flowers delivered only 24 hours later.

ThumbRemote

MamaMoo wrote: »

I'm defending them because
a) they were let down by their supplier. Their order arrived late. Out of their hands
b) they have gone above and beyond what most companies would do, especially for products that were already discounted. They've offered a refund AND double the quantity of flowers delivered only 24 hours later.

1. If you take orders for a specific date, you need to make damn sure you have the stock to supply on that date. They took customers money; it's their job to source sufficient stock.

2. I don't know where you get that from. They have offered double the amount OR a refund. Not both. Hardly 'above and beyond', especially since they clearly have a container of now unwanted roses arriving which they need to shift!

POPPYOSCAR

Tesco obviously had no problem with their supplier.

Just come back from there and they had a stack of valentines flowers all half price.

MamaMoo_2

ThumbRemote wrote: »

1. If you take orders for a specific date, you need to make damn sure you have the stock to supply on that date. They took customers money; it's their job to source sufficient stock.

There were logistical issues with their supplier. This meant that their shipment was delayed. This was out of their control and was not simply that they didn't order enough. We don't know when the flowers were due to arrive or how late they are, but had Arena Flowers ordered them too early there would have been a lot of "My flowers arrived dead" or "my flowers only lasted 3 days" posts on here.

ThumbRemote wrote: »

2. I don't know where you get that from. They have offered double the amount OR a refund. Not both. Hardly 'above and beyond', especially since they clearly have a container of now unwanted roses arriving which they need to shift!

I get that from here, on the MSE update

Arena says MoneySavingExpert.com users who took this deal can get a full refund as long as they request one by the close of business on Monday. It also says it will send 24 roses tomorrow regardless — even though they will arrive after Valentine's Day.

piglet25

I think arena deserve a pat on the back for how they are handling this, they could have just refunded everyone, they would have been able to sell those roses ordered on anyway and at the prices I have seen they are losing alot of money over this by trying to be fair to the customer.

[Deleted User]

Fair, what's fair about this joke of a Company!

Yesterdays reason is not the same as todays. WHY? Hmmm I wonder.

See their facebook page, they are like thieves!!!!

Oh and my capitals were to get you talking, to attract attention! and the identical post because I wanted people to notice.

Take a look at their Facebook page and comment, I hope they go bust!

http://www.facebook.com/pages/ArenaFlowerscom/19185016664?fref=ts#!/pages/ArenaFlowerscom/19185016664?fref=ts

System

I don't think they're "thieves". However it's obvious something serious has gone wrong with their ordering process!

MamaMoo_2

assj wrote: »

Fair, what's fair about this joke of a Company!

Yesterdays reason is not the same as todays. WHY? Hmmm I wonder.

See their facebook page, they are like thieves!!!!

Oh and my capitals were to get you talking, to attract attention! and the identical post because I wanted people to notice.

Take a look at their Facebook page and comment, I hope they go bust!

http://www.facebook.com/pages/ArenaFlowerscom/19185016664?fref=ts#!/pages/ArenaFlowerscom/19185016664?fref=ts

Then cancel your order, get your refund, and next time pay 2-3 times as much to ensure they arrive on "unimaginitive, unromantic, everyone else got the same half-!!!!!d gesture as me" day.

Also, thieves steal stuff. Not take your money in exchange for a product at a knock down price, then making a mistake, which they attempt to rectify by giving you the money back, and double the product as an apology for said mistake.
If they did, people would quite enjoy having their things stolen...