Flight delay compensation, all other non-EU airlines

Justice13075

Isn't it 8 weeks?

Tyzap

You could be right, hopefully the op will look at their rules before referral.

Justice13075

it is 8 weeks.

JPears

8 weeks or a deadlock letter

Disappointed37

legal_magpie wrote: »

Have you asked them?

Yes I was in contact with the same Customer Service person from SAS & all he did was show me what he imputed at his end showing what was in the confirmed email, but not why I received 7GBP less into my bank account.


I can't seem to find a higher person to explain why the deduction happened & why I am the one paying for it.

Disappointed37

jpsartre wrote: »

They're not and they don't IME. I've claimed EU compensation from SAS more times than from any other airline and they're always paid up without hassles.

I have tried asking the Customer Service person who contacted me with the confirmation email; he showed me what happened when he inputted the sum but, not what happened before it was transferred to the UK Bank account.


Do you know who I can contact at SAS who would know why there has been a deduction? I found a general customer service email but it generated a automatic response saying they didn't reply to that address.

nnghks

Hi everyone,
I have booked a Turkish Airlines flight flying from London Heathrow (LHR) to Hong Kong (HKG) which stops over Istanbul (IST). The flight departs on 4th April but I was notified by my travel agent (STA travel US) that the flight was cancelled. To my best knowledge, the flight is covered by EU law because the flight departs from a UK airport. I also understand that according to EU regulations I will not be compensated for the cancellation because the flight was cancelled more than 14 days before departure.
I was offered to depart on the 3rd April. The problem is that I have an important examination on 3rd April and I need to attend my best friend's wedding on 6th April. That means I can only depart from UK on 4th April so that I can arrive at Hong Kong on 5th April.
I read from CAA's website that I might be able to be booked onto an alternative airline. It quotes as follows:
"Although most airlines will book you onto another of their flights to the same destination, if an alternative airline is flying there significantly sooner then you may have the right to be booked onto that flight instead. You can discuss this with your airline"
So should I contact the airline directly and ask them to reroute my flight to another airline? I already spoke to the travel agent (STA travel US) but they are not helpful at all.
Look forward to your tips and suggestions. Thank you.

Caz3121

would the 1820 departure on the 3rd work? arrive in Hong Kong 1705 on the 4th
Have they offered you a full refund as alternative?
If you want to try and get moved onto another airline you will need to ask STA to ask Turkish Airlines...it will be TK that will decide what can and cannot be done regards reroute

nnghks

Thank you for Caz3121's reply. Sadly my examination ends at 5PM so it's not possible for me to catch the 1820 flight on 3rd. I asked the agent about the full refund, but the refund they said (180 USD) was significantly below what I have paid (320 USD). Still asking STA travel and Turkish Airlines for the process of refund...

tarric

looking for some help. I purchased a return flight Manchester to Fort Myers Florida. the outward route was Man-Paris(CDG)-Atlanta-Fort Myers
return Fort Myers-Atlanta-Amsterdam-Manchester
The outward ticket states Air France as the flight provider and the return KLM, I had a 24hr delay on the return flight and contacted the airline on my return, their response was that as the flight had been operated by Delta Airlines a non EU airline and departed from a non EU airport, therefore not under EC Regulation 261/2004 and therefore I am not entitled to any compensation but my booking states my return flights are KLM 5283, KLM 624 and KLM 1073.
Any advice on were I stand appreciate.