Flight delay compensation, all other non-EU airlines

Caz3121

Carol_B wrote: »

I have this same issue with Virgin. I bought a through ticket from Manchester to Miami in January but the 1 stop was in Atlanta ( Delta codeshare with Virgin) we were delayed 7 and a half hours in Atlanta and told that we weren’t entitled to compensation because our delay was in the USA-and by Delta so the EU law didn’t apply. I argued with them that I had a through ticket bought in the UK and I had no control over who Virgin shared with but I had bought a Ticket from them, not Delta . Both air.ines blamed each other and insisted I was not entitled to anything. However since Emirates lost this case I don’t know whether to resurrect this,claim and go via the CAA. Any advice anyone please ?

The Emirates cases deal with delays on the first flight causing a missed connection where Emirates were only counting the time of the delay until Dubai.
Your post is not clear whether you were delayed arriving in Atlanta, how late you were and more importantly what the reason for that delay was. I you arrived on time in Atlanta and it was the Delta flight that was delayed only then I doubt the Emirates case will help

Tyzap

Bumped for newbies to find.

JPears

hey thats my job....

Drive4it

Hi

I travelled from Birmingham to Bangkok via Dubai at Xmas
We missed our connection due to the first flight being delayed.
It was delayed due to the previous flight before we boarded (dubai to Birmingham) being late due to fog in dubai.

So, our actual flights were NOT DIRECTLY AFFECTED BY WEATHER.

Can I make a claim.

Emirates flew us onto Bangkok 26hrs later and gave us accommodation etc overnight in dubai
Drive4it is online now

JPears

hi, download Vauban's guide, it very useful, answers usually found there.
Were emirates the airline from Birmigham to Bangkok via Dubai?

Drive4it

Yes, Emirates for the whole journey on one booking

Tyzap

Hi Drive4it,

Thanks for reposting.

You are due €600 each, provided the airline does not claim and prove that the delay was due to an extraordinary circumstance.

Put in a claim and see how it goes.

Good luck.

motiv3

Hi Guys,

Wondering if you could give me some advice.

Had a flight via Turkish Airlines from Riyadh to Manchester (connection at Istanbul) on 6th of January

Riyadh to Istanbul (flight TK0141) was cancelled - no explanation given at the time and some of the worst customer support I've experienced to date

Was given another flight but this time with BA from Riyadh to Heathrow (BA262) on 7th of January

Put in a claim against Turkish Airlines for the delay to which they replied with the following:

We have received your message dated 15th of January, 2018.

irstly, we ask for you to accept our regret at the unpleasant situation you have experienced, and we apologize for not getting you to the final destination on your ticket on time.

As is the case in every other industry, unexpected issues may occur in the aviation industry, too, and we would like to share with you the fact that some of these happen outside our control.

Under normal conditions, in cases of planned delays/cancellations, our passengers are contacted to be informed of the delay. In the investigation conducted, it was found that the TK0141 Riyadh/Istanbul flight on 6th of January 2018 was conducted with 16 hours delay due to foreign object damage and 42 minutes delay due to catering. Therefore, you would have misconnected your flight TK1981 Istanbul/London flight dated 6th of January 2018.

In line with the above mentioned fact, we regret to state that we are not able to compensate you according to Civil Aviation Regulations due to irregularities beyond our control.

Moreover, we would like you to know that we will evaluate the reimbursement for the expenses you might have had at the airport if you could kindly send the receipts using the online feedback form on our website.

We strive to eliminate such undesirable unpleasant situations, and your feedback is of guidance to us toward improving our services. Sending to us your views both positive and negative after every one of your flights would, without a doubt, lead us toward providing better service.

We apologize for being unable to facilitate the travels of our valued passengers, as we would like you to know that we would be glad to again welcome you as our guest on your future travels.

Sincerely yours,

Gozde S.

Turkish Airlines Inc.
Customer Contact Center

Not sure where I stand as of present. Do I have any entitlement to claim?

Thanks for any advice guys - much appreciated!

Tyzap

Hi Motiv3,

I believe that you face an almost impossible task here for the following reasons.

Turkish Airlines are not a European airline, although I believe that they are voluntary signatories to the EU regulations, so I don't think you, or any UK court, can force them to adhere to those regs.

They seem to be indicating that the cause was foreign object damage (fod) which usually means a bird stride. If that is the case it would be regarded as an EC and no compensation would be due.

It was also an none European airline operating out of a none European country which wouldn't come within the scope of the regs either.

They seem to have looked after you reasonably well, even though you were delayed by a day, so I would suggest just not taking it any further.

Carol_B

Hi Motiv3

I had exactly the same thing happen with Qatar Airways Flight delayed from Singapore to Doha and missed connection to Manchester. For the reasons previously stated by Tyzap I got nowhere. However as a gesture of goodwill they gave me vouchers for a future flight. I even went to Bott to see if they would take my case, neither they nor another similar firm would take the case. I hope this helps.