Flight delay compensation, all other non-EU airlines

Mark2spark

Federal wrote: »

I thankfully had allowed for a 7-hour connection window, so I made my indented flight to Thailand...

If you were on a single ticket with Thailand as the final destination, and you landed on time (or under 3 hours late) then your not entitled to anything IMO.
*You* purchased a ticket with that amount of connection time built in. Yes it's pretty annoying that you didn't get your intended full rest period but the ticket said *this time* and you arrived at *the same time it said*.

Tyzap

Mark2spark wrote: »

If you were on a single ticket with Thailand as the final destination, and you landed on time (or under 3 hours late) then your not entitled to anything IMO.
*You* purchased a ticket with that amount of connection time built in. Yes it's pretty annoying that you didn't get your intended full rest period but the ticket said *this time* and you arrived at *the same time it said*.

Hmm, it's an interesting conundrum.

It turns on it's head what many airlines will argue in court.

Can the first flight be considered in isolation?

Federal

Thank you all for your input - it is precisely that conundrum that I was hoping to solve before I put my claim through. I would of course argue for the first segment to be considered individually, as a delay is a delay, regardless of my original planning. What I am trying to anticipate is the airline's response and whether this sort of claim has been put through in the past and if so, what sort of arguments were brought to the table from either side.

I will be claiming shortly (flightstats couldn't help as the flight is now outside its one-week allowance) but I've been postponing this in order to get as many arguments for my opening shot as possible.

All the best,

Mark2spark

Federal wrote: »

Thank you all for your input - it is precisely that conundrum that I was hoping to solve before I put my claim through. I would of course argue for the first segment to be considered individually, as a delay is a delay, regardless of my original planning.

Just to be clear Federal, was it two separate tickets, Lon - Doha and Doha - Thailand, or just one ticket, Lon - Thailand connecting at Doha?

Caz3121

Federal wrote: »

(flightstats couldn't help as the flight is now outside its one-week allowance)

Flightstats allows you to check many years back...have you registered and logged in?

Federal

Mark2spark wrote: »

Just to be clear Federal, was it two separate tickets, Lon - Doha and Doha - Thailand, or just one ticket, Lon - Thailand connecting at Doha?

Hi - there were two tickets, yes, but both made under the same booking (in addition to the return leg from Thailand too, so four flights in total)

Mark2spark

Federal wrote: »

Hi - there were two tickets, yes, but both made under the same booking (in addition to the return leg from Thailand too, so four flights in total)

Well IMO, you have a ticket to get you there, comprising of one whole journey, irrespective of stops, which was on time.
Therefore no compensation.

The ticket back is the same thing.

Federal

Agreed - and believe me when I say that I do recognise this reasoning - but I do see it both ways. I wanted to see if there had been a successful (or not) claim of this nature before I proceeded, but it looks like I might be opening up a new sub-category with this one. Whatever happens, I will keep you posted. I plan on penning my complaint / claim in the next couple of days.

All the best and thank you for all the replies so far!

NoviceAngel

Mark2spark wrote: »

Well IMO, you have a ticket to get you there, comprising of one whole journey, irrespective of stops, which was on time.
Therefore no compensation.

The ticket back is the same thing.

IMHO, you're right and whilst we ponder the legitimacy or not of Federals potential claim. I think it's fair to ask another question.

What is the best way of booking a multi hop flight?

I'm thinking my advice would be......Make sure you book separate flights that are not linked on one booking, allowing plenty of time in between flights for any potential delay. First flight now covered. Second flight covered? Ermmmmm no it wouldn't.

That falls down if the second flight is NOT departing from the EU. However, if you book on one ticket by one EU carrier, with a flight change outside EU then you would be covered if either the first or second leg was delayed and caused your arrival time at your final destination to be claimable.

So is there ever a possible win win with this one...

Book on one ticket multi hop, flight delay calculated at final destination.

Book two separate flights, first one covered out of EU, second not or first one not covered (return flight) but second flight covered as its flying back to EU.

Make no wonder passengers are confused...

Cheers,

NoviceAngel

Federal

The only problem I see with booking separate segments is if you have checked in luggage. The whole point of doing one booking is that your luggage arrives at your destination, and you don't have to pick them up in transit.

In the Doha example, that would have been problematic to say the least, as in order to get to the carousel you'd need to clear immigration first. Immigration in Doha not only charges for a visa-on-arrival, but also sometimes requires proof of accommodation. I'm not saying that you couldn't do it if you just explained that you're picking your luggage and then you're going back in, but I'm sure it'd raise a few eyebrows and sometimes even maybe lead to a refusal of entry.

Is there any way of asking for luggage to go to another destination if booking two (or more) individual journeys?