Help - Quick !!! Bought a Mis-priced item online but won't be honoured

fernando_vaz

Bought a shower on Amazon (via a seller) for £5 (second hand).

Got email to say purchase confirmed, then one to say item dispatched. Then got one from the company saying it was a technical error and they won't honour the sale and want to issue a refund.

I still want the item for £5. What are my rights?

Help please!!!

System

https://forums.moneysavingexpert.com/discussion/3277262

wealdroam

Start by reading this thread.

Chickabiddybex

Imagine you're selling something worth £500. You type £5 by mistake. Would YOU sell it for a fiver?

fernando_vaz

In answer to your question, no I wouldn't, but I wouldn't take the persons money for it either and tell them the sale is confirmed and then later dispatched.

Read the two threads but neither answers the question about once a company has physically taken your money, given you a recipt and confirmed the order.

Valli

fernando_vaz wrote: »

In answer to your question, no I wouldn't, but I wouldn't take the persons money for it either and tell them the sale is confirmed and then later dispatched.

Read the two threads but neither answers the question about once a company has physically taken your money, given you a recipt and confirmed the order.

so the phrase
internet shops can to refuse to honour prices even after they have taken your money

on this thread, which you have already been pointed to here

https://forums.moneysavingexpert.com/discussion/3277262


Doesn't answer your question?

Oh wait - it does BUT it doesn't give you the answer you wanted...

right then...

fernando_vaz

Thank you Valli, appreciate it.

xxx

bris

fernando_vaz wrote: »

In answer to your question, no I wouldn't, but I wouldn't take the persons money for it either and tell them the sale is confirmed and then later dispatched.

Read the two threads but neither answers the question about once a company has physically taken your money, given you a recipt and confirmed the order.

This is all automated by the system, acceptance hasn't taken place because a computer can only do what it's programmed to do.
It takes a human to accept your order that's why it can be cancelled when mistakes are noticed, at this point your offer is rejected and you are issued a refund.

this isn't just on the internet, a shop can refuse to sell at the ticket price also, acceptance has to take place where ever you shop.

fernando_vaz

Thanks Bris.


xxx

Looksguywalker

fernando_vaz wrote: »

In answer to your question, no I wouldn't, but I wouldn't take the persons money for it either and tell them the sale is confirmed and then later dispatched.

Read the two threads but neither answers the question about once a company has physically taken your money, given you a recipt and confirmed the order.

The seller made a mistake/typo...as you have...forget it and move on.

fernando_vaz

Thanks Looks, will do.

xxx