Mis-selling by Wish Communications

seaviewing

^ agressive tone much?
How does this match your "bio" exactly?:
"Mike’s role is to oversee and guide the day to day customer experience, ensuring Olive delivers to the highest possible service levels"

LouiseBee

I have been trying to complain to Olive for more than 4 weeks, yet no-one there seems able to tell me how! I have asked for complaints handling procedure, but this has fallen on deaf ears. Basically my contract shows an end date, which Olive say is 10 months after that date, because whilst the date of signature it written in the Uk format, because I want to leave, they say the end date of the contract is written in the US format - sound odd to you? Yep, me too. The only reason I am leaving is because their customer service/care is rubbish, and 4 weeks on, I still can't get a straight answer to a straight question! Vodafone were great, but Olive trading as Vodafone Partnering Services are just rubbish!! Sorry Vodafone, I've gone to 02 - you really need to check who you partner with

Vodafone

Hi LouiseBee,

I'm sorry to see this.

If you'd like me to get things looked into further, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Nodding_Donkey

MH2201 wrote: »

Missajp1308 by all means call in to Olive and discuss this with me I am the Chief Operating Officer and to be very clear what you have been charged would have been clearly evident in our terms and conditions of Business prior to the contract commencing. I would also ask that with regard to why we are now called "Olive" you fully understand the facts. The company Wish Communications was in fact Acquired by Olive Communications in Sept 2013 and ALL customer were written to informing them of this.

If you are posting on here as a company representative I would suggest you read http://forums.moneysavingexpert.com/showthread.html?t=781221

I would also suggest, if you really are associated with the company, you do a search for how many people have been stitched up by Wish and hang your head in shame.

gycraig_2

Don't buy phone contracts over the phone from company's such as "wish".

Most of it isn't misselling just simple miscommunication between both parties.

Nodding_Donkey

gycraig wrote: »

Don't buy phone contracts over the phone from company's such as "wish".

Most of it isn't misselling just simple miscommunication between both parties.

Is that a euphenism for telling outright lies?

gycraig_2

Nodding_Donkey wrote: »

Is that a euphenism for telling outright lies?

Stuff like signal not working isn't lieing as it's impossible to tell that before it's sold.

However you do get 14 days to return over the phone so should off been done straight away

DarkRider

Seems like MH2201 now Chief Operating Officer for Olive isn't in the real world. £250 per Line disconnection charges plus trying to bill you for items that aren't in the contract I.e. Repayment of kit credit etc. they use bully boy tactics but I heard they were taken to the cleaners by a Manchester Scaffold firm but not sure who they were to congratulate them :beer::T

Beware!