I am a victim seller on Amazon

neilmcl

mira wrote: »

I have not mentioned in my listing that the ipod I was selling had a 1 year warranty.

How could that be on an Ipod you received in 2008?

mira

ok.

For next time, if there is no serial number on the outside box, would it be OK to open it and check the serial number. Then sell the item as brand new?

I note that if the box is opened then we can't say that the box is sealed.

mira

neilmcl wrote: »

How could that be on an Ipod you received in 2008?

The buyer didn't know that not all Amazon Marketplace Sellers can offer warranties. It only applies to authorised sellers including Amazon.co.uk.

irishjohn

If you are selling something you have bought or won it is second hand as you have already owned it even if you have neither opened or used it. Brand new means little if an item is not being sold by a recognised retailer rather than an individual private seller. you are correct in that you cannot say it is still sealed. It may have an impact on what a buyer will pay but it brings some security to you as a seller to obtain the serial number and create an audit trail.

You can of course describe it as unused and in as new condition.

mira

I didn't mention in the listing that I am offering warranty.

So I didn't mislead him on that thing.

His email was against me in all ways. (warranty + not geniune)

irishjohn

Perhaps if you described it as brand new he assumed it would have the full warranty - he was not aware it was 4 years old and unused not brand new.

mira

this was where i listed the item.
http://www.amazon.co.uk/Apple-iPod-nano-8GB-Generation/dp/B0014IOBZ2/ref=cm_cr_pr_product_top

I feel that he decided to return it after realizing he purchased an old generation. I am not sure. Could be.


Amazons email today to me included the following:

Per our Community Rules for listing Amazon Marketplace items, sellers may not deviate from the product format represented on an item's retail page, also known as the product detail page. As we state, "When listing your item, you must do so on the page with the same item, in the same format." Previous models or editions cannot be listed on a similar ASIN.

Because you listed a different item/version than the one advertised on the detail page, the item was materially different than described, and the buyer is automatically eligible for the A-to-z Guarantee, whether they return the item or not. We always hope that sellers and buyers are able to work out a transaction before resorting to the Guarantee, but once the Guarantee is filed, we will take appropriate action from our end.

If you'd like to view our Community Rules, please visit:

http://www.amazon.co.uk/exec/obidos/tg/browse/-/3149131/

Thank you for choosing Amazon.co.uk.



My understanding is that I listed the right item on the right page. I don't know if amazon is aware of that.

mira

I even made sure that the item model number was the same.

Item model number: MB598ZO/A

Its the same version. Amazon's claim is not right.

irishjohn

I am presuming from this that you posted it in the New section and not in the Used. Apple have told him the screen has been replaced - therefore it cannot be described as Used. I would suggest you need to make a decision and stick with it. You can either accept Amazon's decision, get the Ipod back and decide what to do with it, or you can fight Amazon on it and in all probability lose. My advice would be to do what you need to do to put the whole thing to bed.

mira

Yes I did sell it in the new section as I haven't opened the box. It was brand new.

Thanks for all your helpful comments and advice.

I did really spend alot of energy on this problem. I will call it a strong lesson to me.

I am hoping to resolve it with Amazon on Monday otherwise I will request the ipod back.