6 hour delay due to technical fault, Ryanair say no compensation!

Louisdf

MarkBargain wrote: »

You are right, but I don't see why that is an argument against an airline paying delay compensation in accordance with EU law, especially when they apply a £4 return surcharge for that specific law.

But with delays/cancellations with trains/buses you NEVER receive more money back than you originally paid for. Ryanair is selling tickets for 10 euros, and if the flight gets delayed by idiots drinking in the bar/wasting time in overpriced airport shops, Ryanair has to pay 40 TIMES the original ticket price.

One day someone will sue you over something frivolous. Don't complain when you go bankrupt!

blondmark

headpin wrote: »

Send one letter explaining your legal rights. Give a reasonable period to respond (14 - 21 days?). If no response send a further letter Headed "Notice before Action". Refer to your original letter (enclose a copy). Give them a further reasonable period and say if the statutory compensation is not forthcoming you will revert to any action via the English Courts for this amount and in addition they will become, if they lose, liable for the Costs of taking the action. You can do everything online via Money Claim Online - here is link to access HMCTS Site

I would be very surprised if they defended. What Ryanair will want is a war of attrition where you'll give up before them. Do not go there. Get your retaliation in first. I'd be very surprised on what they have already revealed, even if they did defend, if they could put up a reasonable response that would meet the criteria for Extraordinary Circumstances to be applied.

Good Luck and do not give up or get drawn in to their game.

Just to clarify a few procedural issues, the defendant Ryanair is located in Ireland so rather that MCOL you would file a European Small Claims Procedure Form A at an English county court and they will serve it on Ryanair at Dublin Airport (see the 'Ryanair Only' section).

You can also skip the first letter + 3 week delay and go straight into the Letter Before Claim providing 14 days for the issue of proceedings, then sue.

Ryanair probably will submit some sort of defence - I've read a few - they're hilarious, but as long as you stick to what the law says about extraordinary circumstances you should prevail. I've already had one chunk of money from Ryanair for delay and I'm now suing for the next.

Best of luck with your claim.

Toe-Jam

Louisdf wrote: »

Did you really encounter £200 in expenses? Are you able to support this with receipts? The greedier people will get, the higher ticket prices will go. Thanks for your altruistic behaviour!

This post helps anyone how ?

Toe-Jam

Doshwaster wrote: »

If my car broke down on the motorway I wouldn't expect Ford to pay me compensation.

If YOUR car broke down that's your fault. If I took a black cab down the motorway costing me £100 and it broke down, id be looking my money back.

MarkBargain

Louisdf wrote: »

But with delays/cancellations with trains/buses you NEVER receive more money back than you originally paid for. Ryanair is selling tickets for 10 euros, and if the flight gets delayed by idiots drinking in the bar/wasting time in overpriced airport shops, Ryanair has to pay 40 TIMES the original ticket price.

One day someone will sue you over something frivolous. Don't complain when you go bankrupt!

UK trains give partial refunds after just 30 minutes delay however and a full refund after an hour, whereas airlines do not have to pay compensation until a 3 hour delay. They know this and have to build their business around the law. If they choose to sell tickets for 10 Euros after taking into account the costs and risks, that's up to them.

MarkBargain

blondmark wrote: »

Just to clarify a few procedural issues, the defendant Ryanair is located in Ireland so rather that MCOL you would file a European Small Claims Procedure Form A at an English county court and they will serve it on Ryanair at Dublin Airport (see the 'Ryanair Only' section).

You can also skip the first letter + 3 week delay and go straight into the Letter Before Claim providing 14 days for the issue of proceedings, then sue.

Ryanair probably will submit some sort of defence - I've read a few - they're hilarious, but as long as you stick to what the law says about extraordinary circumstances you should prevail. I've already had one chunk of money from Ryanair for delay and I'm now suing for the next.

Best of luck with your claim.

Thanks. Did your claim make it to court? What are the costs likely to be if unsuccessful?

Louisdf

Toe-Jam wrote: »

If YOUR car broke down that's your fault. If I took a black cab down the motorway costing me £100 and it broke down, id be looking my money back.

Yes, you would demand the fare you originally paid back. Not 10/20 times the fare paid back!!

Louisdf

Toe-Jam wrote: »

This post helps anyone how ?

Passengers who have to pay higher fares as a result of this absurd compensation culture
Smaller airlines going bust

NFH

Louisdf wrote: »

Yes, you would demand the fare you originally paid back. Not 10/20 times the fare paid back!!

Why should compensation be limited to the amount which you originally paid? For example, if you buy a washing machine for £300 and it explodes, causing your kitchen to catch fire, the manufacturer would be liable for the damage which would significantly exceed £300. If you think that compensation should be limited to the amount originally paid, then you don't understand the purpose of compensation, which is fundamentally different from a simple refund. Compensation is also not limited to out-of-pocket expenses; courts frequently award compensation to claimants for distress and inconvenience.

photome

Why is O leary posting on here?

I dont agree generally with the compo culture but in this case it is the law and is covered by the EU levy surcharge so dont see it as a problem in claiming it