Red light for electric flickering MORE, when mains/everything is off.

kizzie_nikita

Wywth wrote: »

Don't worry. If what you are telling us is correct, there is something wrong so you will not be charged.

Do you think they will give us back some of the money? As our bills were £60, and went up to £120-130 the past 2 months?

I can;t really risk calling them out and then they tell me nothings wrong and i have to pay the £120, But without doing that, we're going to be paying £120 a month, for only using half of that..

Wywth

kizzie_nikita wrote: »

Do you think they will give us back some of the money? As our bills were £60, and went up to £120-130 the past 2 months?

I can;t really risk calling them out and then they tell me nothings wrong and i have to pay the £120, But without doing that, we're going to be paying £120 a month, for only using half of that..

They'll come to some sort of arrangement, I'm sure ... based on what they estimated you used

Which supplier is it anyway, as even a non-essential meter change is only usually charged at £50 - £60 by most suppliers

kizzie_nikita

First:Utility, RUBBISH! Really terrible.

And, their estimates of 'what we've been using' are also like £50 off every time! (i send actual meter reads in anyway, even though our meters obviously crap!)

Thanks a million for helping!

Wywth

kizzie_nikita wrote: »

First:Utility, RUBBISH! Really terrible.

And, their estimates of 'what we've been using' are also like £50 off every time! (i send actual meter reads in anyway, even though our meters obviously crap!)

Thanks a million for helping!

Their website seems helpful

Customer sees a flashing red light on their electric meter
If you see a flashing red light on your meter this is perfectly normal. The light indicates that energy is being used and will pulse more quickly the more energy you use.

http://www.first-utility.com/help-and-advice/Emergency_Information/__ka1D0000000031pIAA/I-think-my-meter-may-be-faulty.-What-should-I-do%3F

So confirming my earlier post that if the meter is flashing when you have turned the supply off at the main isolation switch, then there must be something wrong.

kizzie_nikita

Thanks, i do think/know there's something wrong with the metre, but then my worried side kicks in saying 'if they say nothing's wrong we'll have to pay £120, which we really don't have.

None the less, i've emailed them, but won't get a reply until tomorrow as it's the weekend.

I will also take a video of the red light, both of when electric is on, and when it's off.

kizzie_nikita

Oh, and to top it off, i signed into my account to put in my daily metre readings (like they asked) and now it's telling me i have no active services with them!

Wywth

There's no point you giving meter readings that are obviously wrong as the meter is faulty according to what you have said.

Perhaps they have done you a favour?

kizzie_nikita

I know, this is what i've been telling them, but they won't go ahead with anything else, until i've given them a daily reading for 7 days..

Never had so much hassle

Wywth

I do fear this thread is also decending into the realms of fantasy ... but if I'm wrong, follow this:
https://www.first-utility.com/help-and-advice/My_Account/__article/How-do-I-make-a-complaint

kizzie_nikita

What do you mean? Like I'm lying about it? -Edit incase you don't believe me, the most recent email - friday.