TCP not that Smart? suspended from DVLA access??

Stroma

Umkomaas wrote: »

Think might have just got a wrong vowel in there

Hmmm

Twets ?
Twots ?
Twuts ?

Am I close ?

SodG24

Stroma wrote: »

Hmmm

Twets ?
Twots ?
Twuts ?

Am I close ?

Personally I think the "C" word could be made more accurate as well

Umkomaas

Stroma wrote: »

Hmmm

Twets ?
Twots ?
Twuts ?

Am I close ?

Keep trying, you'll get there soon enough!

Half_way

I will be passing an ASDA tommorow, although i have no intention of stopping for more than a few minutes i will take a good look at the signage.

One thought did cross my mind earlier - would/could ASDA ( or that ASDA branch) be liable in any way for any tickets issued in thier car park, as TCP are ASDA's agents??

Also could someone have ago at drafting up a bit of text/information bulletin to hand to the manager/customer services? ( or maybe craftilly pin to the comunity noticeboard?)

AltheHibby

I was trying to be polite you know! I didn't want to offend anyone except TCP.

Coupon-mad

Half_way wrote: »

I will be passing an ASDA tommorow, although i have no intention of stopping for more than a few minutes i will take a good look at the signage.

One thought did cross my mind earlier - would/could ASDA ( or that ASDA branch) be liable in any way for any tickets issued in thier car park, as TCP are ASDA's agents??

Also could someone have ago at drafting up a bit of text/information bulletin to hand to the manager/customer services? ( or maybe craftilly pin to the comunity noticeboard?)

It's a bit lengthy and you may just use a bit of it, but how about this, and send an anonymous copy to a named journalist at the local paper as well, with a note saying all local Asda branches have been given it and the information is 100% true. Also print off extra ones and put them on some windscreens so people have their attention drawn to the scam and the ban:




FTAO OF THE STORE MANAGER

COMPLAINT FROM CUSTOMERS ABOUT ASDA'S PARKING AGENTS WHO ARE NOW BANNED BY THE DVLA. WHEN WILL ASDA BAN THEM TOO?

You are being given this notice because in your car park you use an agent called 'Town and City' otherwise known as 'Smart Parking'.

Your customers object to ASDA using these tactics because:

- Town and City/Smart Parking issue fake, unenforceable 'parking tickets', scaring your most vulnerable customers. Why do you allow this protection racket on site?

- Town and City/Smart Parking usually send threatening debt collector letters to your customers. Are you aware of the misleading content of those letters? If not, why not, as they are seriously damaging the ASDA name?

- Town and City/Smart Parking have just been banned by the DVLA (effective from January 2013) so they cannot get data and cannot send their letters at all except if misled victims mistakenly appeal. Why is ASDA using a discredited company? It seems the current company may have NO CONTRACT with ASDA anyway?

- ASDA have failed in their duty of care to their customers by allowing an apparently non-trading company to operate on their land - and the car park is your land, it is NOT owned by the Council. The parking agents' actions are your problem, ripped-off customers are your problem and ASDA may even be pursued for refunds and damages from customers who were taken in by these fake PCNs from a non-trading company who apparently got DVLA data using another name.

- When are ASDA going to wake up and realise that your car park has YOUR CUSTOMERS in it. Why are you are allowing any third party to fleece your customers?

- It is in the interests of a profit-making Private Parking Company to issue their fake PCNs as often as possible. Parking management is not on their agenda, the Equality Act is routinely breached, the Blue Badge scheme used and abused even though it DOES NOT EVEN APPLY. Customer service is an alien concept to the private parking 'industry' - surely ASDA can see that this goes against everything you are trying to achieve.

- You can roll-back your prices and make your baskets of products cheaper as much as you wish, but if you then allow customers to be ripped off for spending 10 minutes too long in store - even if they have good reason, have stopped to browse, were in a long queue or are disabled or with young children - then you ARE going to lose those customers.

- You only have to look up the name of any private parking company online (including all BPA members) and you will find dozens of results outlining the strength of feeling of the public against this SCAM.

ASDA STORE MANAGERS, WHY NOT 'ROLL BACK' TO THE DAYS BEFORE YOU ALLOWED THIS PROTECTION RACKET. YOUR CUSTOMERS ARE YOUR FUTURE, LOOK AFTER THEM AND GET RID OF ANY EXTERNAL PARKING AGENTS. ASDA CAN WIN CUSTOM BACK BY RUNNING YOUR CAR PARKS YOURSELVES, PROPERLY AND WITH CUSTOMER SERVICE IN MIND, AS IS THE CASE WITH OTHER PARTS OF YOUR BUSINESS. YOU WOULD NOT ALLOW A THIRD PARTY TO PRETEND TO FINE CUSTOMERS WHO DROP A RECEIPT ON THE FLOOR SO WHY ALLOW A THIRD PARTY TO PRETEND TO FINE CUSTOMERS FOR CHOOSING TO VISIT THE STORE BY CAR? REMEMBER THAT YOUR DRIVING CUSTOMERS ARE YOUR BIGGEST SPENDERS.

trisontana

Thanks to PePiPoo for this handy guide to the labyrinthine world of TCP/Smart Parking :-

Until 25th July 2012 Smart Parking (UK) Ltd were called CPT UK Company #1 Ltd (Registration SC413479)
They then changed their name to Smart Parking Ltd

3rd December was very busy :

Smart Parking Ltd (SC413479) changed its name to Smart Parking (UK) Ltd
Town and City Parking Ltd Version 1(SC138255) (the one with the ASDA contracts) changed its name to Smart Parking Ltd (who now have ASDA contracts but no signs, headed notepaper or bank account)
Town and City Parking Ltd Version 2 (SC438115)(the one with the vanishing signs, the bank account and a letterbox but no contracts) was formed

Meanwhile Town and City Parking (not Ltd) in Liverpool (the new name on the signs) somehow has a director and is clearly associated with this network but it's not clear how

adebov

trisontana wrote: »

Following our discussions with relevant parties we are content that this was not a deliberate attempt by the company to mislead or defraud.

It's official... DVLA actually were born yesterday

Guys_Dad

trisontana wrote: »

Thanks to PePiPoo for this handy guide to the labyrinthine world of TCP/Smart Parking :-

Until 25th July 2012 Smart Parking (UK) Ltd were called CPT UK Company #1 Ltd (Registration SC413479)
They then changed their name to Smart Parking Ltd

3rd December was very busy :

Smart Parking Ltd (SC413479) changed its name to Smart Parking (UK) Ltd
Town and City Parking Ltd Version 1(SC138255) (the one with the ASDA contracts) changed its name to Smart Parking Ltd (who now have ASDA contracts but no signs, headed notepaper or bank account)
Town and City Parking Ltd Version 2 (SC438115)(the one with the vanishing signs, the bank account and a letterbox but no contracts) was formed

Meanwhile Town and City Parking (not Ltd) in Liverpool (the new name on the signs) somehow has a director and is clearly associated with this network but it's not clear how

Obviously taken legal advice here http://en.wikipedia.org/wiki/Oozlum_bird

Stroma

So this from the dvla

trisontana wrote: »

Following our discussions with relevant parties we are content that this was not a deliberate attempt by the company to mislead or defraud.

No of course not they wouldn't dream of confusing anyone

trisontana wrote: »

Thanks to PePiPoo for this handy guide to the labyrinthine world of TCP/Smart Parking :-

Until 25th July 2012 Smart Parking (UK) Ltd were called CPT UK Company #1 Ltd (Registration SC413479)
They then changed their name to Smart Parking Ltd

3rd December was very busy :

Smart Parking Ltd (SC413479) changed its name to Smart Parking (UK) Ltd
Town and City Parking Ltd Version 1(SC138255) (the one with the ASDA contracts) changed its name to Smart Parking Ltd (who now have ASDA contracts but no signs, headed notepaper or bank account)
Town and City Parking Ltd Version 2 (SC438115)(the one with the vanishing signs, the bank account and a letterbox but no contracts) was formed

Meanwhile Town and City Parking (not Ltd) in Liverpool (the new name on the signs) somehow has a director and is clearly associated with this network but it's not clear how