They bought item now undecided help please

carmel11 · 31 January 2013 at 2:27PM

Sold a jacket. Buyer didn't pay, left it a week, sent them eBay message, no reply.got their phone number, text them. Buyer said her boyfriend had bid, she didn't realise, she would pay tonight. She didn't pay. 2 days later text them again, are you paying at the end of the month,
I need to know so I can send. No response
.
File a case, 3 days later they pay. Then sends eBay message asking for the sleeve measurements as her bf has long arms, can I send more photos as the original photo didn't show the length of the sleeves.

What should I do here, I haven't sent it yet, she paid today.could she file a snad

Jen_Jen1985 · 31 January 2013 at 2:35PM

give them the measurements and see if they still want the item, if they do then send it and if they don't then refund and ask them to accept a cancellation request so you can get your FVF's back. Its better for them to say they don't and you refund now rather than risk them sending it back you being out on the postage cost.

carmel11 · 31 January 2013 at 2:59PM

I won't send it yet .They paid today now are asking me to "hurry"and send the photos.
Rather than get a npb mark, could she have paid just to avoid that, then claim the sleeves are too short so snad before received

SharkyGeorge · 31 January 2013 at 3:28PM

Sounds like a nightmare. Might be worth cancelling the transaction and re-listing before you've shelled out on postage.

carmel11 · 31 January 2013 at 3:36PM

They can give me bad feedback I need my fvf s back
I have asked eBay and can't cancel because I have opened a case and you can only have I case per transaction ie I can't cancel

Jen_Jen1985 · 31 January 2013 at 4:57PM

you can still do a cancel transaction as the NPB did not complete, you cant do a NPB after a cancellation request though.

like I said, give them what they have asked for and ask to confim if they still want the item then take it from there.

carmel11 · 31 January 2013 at 6:16PM

I have tried. It will not accept it and eBay told me I cant

Chickabiddybex · 31 January 2013 at 11:17PM

Are you trying to cancel in the resolution centre? Sometimes you have to do it through there.

perfect10 · 1 February 2013 at 12:12AM

sounds like they really don't want the item and are looking for an excuse - I would give them the option of withdrawing from the purchase which I know is not right but often easier in the long run!