FAQ's to flight delay compensation queries

tortoise77

Can anyone assist with whether I can made a claim? My Air Canada flight (from London Heathrow to Portland, US - via San Francisco) was delayed leaving London, meaning I missed my connection at San Fran, meaning I had to get a later flight out of San Fran and arrived at Portland over 3 hours late.
Thanks

Caz3121

tortoise77 wrote: »

Can anyone assist with whether I can made a claim? My Air Canada flight (from London Heathrow to Portland, US - via San Francisco) was delayed leaving London, meaning I missed my connection at San Fran, meaning I had to get a later flight out of San Fran and arrived at Portland over 3 hours late.
Thanks

assuming this was all on one ticket you could have a claim depending on what the reason for the delay from London was due to

sky_rat

I have read the FAQ but there are no answers to my question....

Our delayed flight was with the airline 'MyTravel', but this appears to have been taken over by Thomas Cook. So I presume this means MyTravel have not gone bust, therefore I presume I can still make a claim?

In October 2007, our return flight from Florida Sanford to London Gatwick was delayed for approximately 24 hours.

This was a package holiday and was booked with My Travel who have now been taken over by Thomas Cook.

I sent the template letter (recorded delivery) to Thomas Cook but after nearly 2 months I had not had a response so I decided to call them. I was told that to make a claim I would need the boarding passes to prove we boarded the aircraft (who on earth keeps their boarding passes?) and the booking confirmation letter.

The problem is, the holiday was booked 6 years ago in April 2007!

With airline security being as high as it is, the airline must have a record of who was on the flight. I cannot believe that this information would not be available and wonder if its just an excuse to pay out.

The holiday was booked over the phone so all correspondence was in the form of paperwork which was disposed of a long time ago.

I was only able to find the booking reference and flight details from notes I had made in some old emails.

Is there anything I can do to proceed with this claim ?

PS. I checked the FlightStats website but My Travel is not recognised and nor is the flight number (MYT068 on 20/10/07)

richardw

Yes, you do http://www.ico.org.uk/for_the_public/personal_information

Mark2spark

You have to take TC to court Sky rat, and reverse the onus onto them to *prove* that you wasn't on the flight.
But some form of proof that you booked and paid for the 'service' isn't an unreasonable ask.

jmstar55

Hi there,

I am in the process of claiming and have just issued a NBA. The thought occurs to me that there might be an issue in court because I'm not the lead passenger and I am claiming for myself as well as the six other passengers. During correspondence with the Airline(Thomas Cook) they asked me for contact details of the Lead Passenger which I was able to provide as he is my partner and we live together. They havent contacted him.

As the delayed flight was on 09/08/2007 I decided to skip the CAA as there is a 20wk wait for a response which would take me over the 6 year time limit for claiming. I believe though that as the flight departed from Arrecife in Lanzarote, I would have to contact the Spanish CAA. I thought I would contact them when I submit the claim on the MCOL website but I've looked for their contact details and cant find them, any help on this would be great.

I shall post the specifics of my quest for compo from Thomas Cook on the TC thread. The more the merrier!

Thanks in advance for any responses.

brollies

After making a claim against Thomson for a delayed flight in July 2009, I have received a response from them saying that under UK Law any claim must be made within 2 Years. Things I have read on the web seem to suggest it's 6 years. Have I still got a case and should I persue it through the County Court.

romanby1

brollies wrote: »

After making a claim against Thomson for a delayed flight in July 2009, I have received a response from them saying that under UK Law any claim must be made within 2 Years. Things I have read on the web seem to suggest it's 6 years. Have I still got a case and should I persue it through the County Court.

You have 6 years from the time of the delayed flight to submit a claim.
The 2 years is IMO a smokescreen to put claimants off.

brumark01

Hi there.
I am trying to retrieve flight information of a holiday I took back in 2009 I have registered and looked on the flight stats web site and there is no record of the flight that I took with Thomas Cook.

The story is that we were supposed to take off from Birmingham Airport on the 3rd May 2009. As we have a relative who works at the airport, we found out that a baggage truck crashed into another flight due to take off for Turkey. As a result, Thomas Cook took our flight and used it for Turkey and we were all coached down to Gatwick and took off about 8 hours late.
I don't have the flight number, just the booking reference. I have checked on flight stats under both airports and I am unable to find anything.
I have contacted Thomas Cook but as expected they are dragging there heels as I suppose they realise that there is a claim coming there way.
Can anyone offer any help or advice?

Thanks

Mark

Ranger45

Hi all, I am very new to all this!!!
I am not sure if I should be putting this on a different thread.

My family and I were delayed for just over 4hrs at Manchester flying to Antalya, Turkey.

This is the reply I received:


Thank you for your letter regarding yourflights with us. Initially I would like to apologise for the delay in myresponse.



At Thomas Cook we are continually striving toprovide the highest standard of quality and service possible. Therefore, I amsincerely sorry for the disappointment that has arisen on this occasion, asthis is obviously not how we want any of our customers to feel either during orafter their holiday. It is from customer feedback such as this that we canidentify ways to implement improvements to our overall package for the future.I thank you for taking the time to contact to us.



Having read the content of your letter I cansee that you are disappointed with certain aspects of your holiday,particularly with regard to the delay to your flight. I am extremely sorry thatthis is the case and would assure you that as a business, we utilise feedbackto ensure that our products and services are improved and enhanced to reflectthe needs of our customers.



I fully appreciate how frustrating flightdelays can be and I am very sorry that your holiday was affected in thisway. Waiting around for a flight for that extra length of time can beannoying and tiring. We work tirelessly to ensure our aircraft depart andland on time, however, there are so many factors that are beyond our control,or situations we are unable to predict. The introduction of the AirPassenger Rights now means there is protection for customers in the event of adelay, in that they can be secure that the Airline will ensure appropriatewelfare is provided, which means providing food, and overnight accommodationwithin specified time frames. Whilst delays are an unfortunate part oftravel by air, I am sorry for the disruption this caused.



We do value our customers’ feedback veryhighly and rely on such comments to allow us a real insight into the service weprovide. I can assure you that this is not a common occurrence, and in light ofthis, the points you have raised have been recorded so that we can identify anyimmediate solutions and will also ensure that long-term plans are put in placeto prevent any repetition.



I would like to thank you once again fortaking the time to bring this matter to our attention and would apologise forany inconvenience this situation may have caused. I hope that my foregoingremarks will give you some assurance that your comments have been takenseriously and that we will certainly utilise your feedback.



In closing, I hope that despite this yourholiday proved to be memorable and enjoyable and that you will considertravelling with us again in the near future.

Yours sincerely

Nikola Monaghan
Customer Relations Team
CustomerRelations Executive

Where do I go from here?