Add your feedback on energy supplier iSupply

footyguy

tori.k wrote: »

I'd rather pay more than deal with I supply again they deliberately set direct debits way to high with their winter weighting and £100 buffer then it's a royal pain to get the credit refunded . Ended supply 8th June final bill 30th June incorrect there end (readings correct just removal of a computer generated charge) now have to allow 14 days for correct bill and another 28days on top for refund, so now told the £132 they owe me should be with me sometime in August maybe.

Some suppliers do require winter weighting depending on when you join them, but this only applies in the first year and should be clearly spelt out how it is calculated before you are locked into any agreement.

This MSE article will otherwise help you to control monthly direct debit amounts
http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits

It's very simple to complain about a Direct Debit amount with iSupplyEnergy.
They send you a revised advance notice, you object, they don't respond in time, (or tell you it's too late to them to modify it) you claim a refund from your bank under the terms of the DD guarantee, ... and iSupplyEnergy don't collect any more money from you via DD as they think the instruction has been cancelled when all you have done is made an indemnity claim for an incorrectly collected amount.

Anyway, that won't get resolved for quite a while, since it needs then to then consider your complaint.

In the meantime, either don't pay them anything, or if you don't want to get youself in debt, simply set up a Standing Order for the amount you have agreed to pay.

Simples! :cool:

If you do find you are getting yourself in credit (perhaps because you are using less than anticipated) then I've never had an issue with iSupply agreeing to a reduced monthly DD, not only to reflect the lower usage, but also to repay the accrued credit.

Or you could just pay more with a different supplier, but how moneysaving is that??? :huh:


Edit: Actually just read the isupply winter weighting terms, and it's a bit different (better) than most that operate one

If your contract started between 1 October and 31 March then we will apply ‘Winter Weighting’ to the monthly payments to be made within those months. So if your contract started in December your ‘winter’ payments will be larger for payments made in December, January, February and March. Your summer payments made between April and November will be proportionally lower.

For example:

A contract starting in November with an estimated annual cost of £600 would average at £50 per month. With Winter Weighting applied for months November through to March, we multiply the average monthly amount (£50) by 1.2 to match the increased consumption for the winter months, giving the new monthly amount of £60. After this, the remaining seven months would be set at £43.

So even with winter weighting with iSupply, if you maintain the contract for 12 months and anticipated your annual consumption of electricity correctly in the first place, you should not have any build up of credit at the end of the term

tori.k

footyguy wrote: »

Some suppliers do require winter weighting depending on when you join them, but this only applies in the first year and should be clearly spelt out how it is calculated before you are locked into any agreement.

This MSE article will otherwise help you to control monthly direct debit amounts
http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits

It's very simple to complain about a Direct Debit amount with iSupplyEnergy.
They send you a revised advance notice, you object, they don't respond in time, (or tell you it's too late to them to modify it) you claim a refund from your bank under the terms of the DD guarantee, ... and iSupplyEnergy don't collect any more money from you via DD as they think the instruction has been cancelled when all you have done is made an indemnity claim for an incorrectly collected amount.

Anyway, that won't get resolved for quite a while, since it needs then to then consider your complaint.

In the meantime, either don't pay them anything, or if you don't want to get youself in debt, simply set up a Standing Order for the amount you have agreed to pay.

Simples! :cool:

If you do find you are getting yourself in credit (perhaps because you are using less than anticipated) then I've never had an issue with iSupply agreeing to a reduced monthly DD, not only to reflect the lower usage, but also to repay the accrued credit.

Or you could just pay more with a different supplier, but how moneysaving is that??? :huh:


Edit: Actually just read the isupply winter weighting terms, and it's a bit different (better) than most that operate one

So even with winter weighting with iSupply, if you maintain the contract for 12 months and anticipated your annual consumption of electricity correctly in the first place, you should not have any build up of credit at the end of the term

I didn't have an issue with the winter weighting being my first year but do have issue with there DD system, Half the winter weighting was refunded to me in the May even then they knew I would have a Credit of over a hundred Pounds by the end of my contract as they keep a £100 buffer against you building up a bill despite regular readings, you can't just end a DD or you will be charged a DD cancellation charge of £10 this what had been added to my final bill despite them not actually supplying me and the DD not ended my end. I've never had issue with a switch with any other company other than these they just don't seem to know what they are doing.

My contract started June 3rd 2015 so looks like I shouldn't of had winter weighting actually added

footyguy

tori.k wrote: »

... you can't just end a DD or you will be charged a DD cancellation charge of £10 this what had been added to my final bill ...

I didn't suggest you should cancel the DD mandate.
I said

footyguy wrote:

...claim a refund from your bank under the terms of the DD guarantee, ... and iSupplyEnergy don't collect any more money from you via DD as they think the instruction has been cancelled when all you have done is made an indemnity claim for an incorrectly collected amount....

Nor did you it sounds like

tori.k wrote: »

...and the DD not ended my end....

A little surprising therefore that they charged you the £10 (which should be +vat) for doing so.

Of course, if you are correct in this, then you will receive that £10 (+vat where applied) back if you ask them.

tori.k wrote: »

My contract started June 3rd 2015 so looks like I shouldn't of had winter weighting actually added

Correct.

webbit

Avoid these cowboys......i am in credit by £10 paying £51 a month they want £54, i said no, but they basically said tough, its not the £3 its the principle..., unfortunately im stuck unless i want to give them another £30 cancellation fee, these companies make my blood boil

Macadamia

Have to add my 'avoid' to this.

At the end of my fixed term in April they agreed with my meter readings and my statement showed I was c £200 in credit.
A reputable company would have:
- adjusted their consumption estimate downwards and revised my DD.
and/or
- refunded my credit balance.

But no - they put my DD up by 25%. So - I'm off and they have told me I have to wait 8 weeks for my large credit balance to be refunded.

Macadamia

tori.k wrote: »

I'd rather pay more than deal with I supply again they deliberately set direct debits way to high with their winter weighting and £100 buffer then it's a royal pain to get the credit refunded . Ended supply 8th June final bill 30th June incorrect there end (readings correct just removal of a computer generated charge) now have to allow 14 days for correct bill and another 28days on top for refund, so now told the £132 they owe me should be with me sometime in August maybe.

Ha! I got an incorrect bill too. Seems this is the way they finance their business - with no cost loans from customers.

I expect there are a proportion of customers who don't check and they just keep their money.

footyguy

webbit wrote: »

Avoid these cowboys......i am in credit by £10 paying £51 a month they want £54, i said no, but they basically said tough, its not the £3 its the principle..., unfortunately im stuck unless i want to give them another £30 cancellation fee, these companies make my blood boil

To be fair, you probably should be in credit at this time of year, and £10 really isn't much accrued credit at this time.

However, if you follow this MSE quide
http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits
and still think they are wrong, it explains what to do.

If you have followed that guide, and the supplier does not agree with you, their complaint procedure explains what you can still do about it.

(Of course, if the ombudsman service doesn't agree with you either, then maybe time to rethink your approach )

footyguy

Macadamia wrote: »

Have to add my 'avoid' to this.

At the end of my fixed term in April they agreed with my meter readings and my statement showed I was c £200 in credit.
A reputable company would have:
- adjusted their consumption estimate downwards and revised my DD.
and/or
- refunded my credit balance.

But no - they put my DD up by 25%. So - I'm off and they have told me I have to wait 8 weeks for my large credit balance to be refunded.

Refer to the adivce on posted for webbit above

footyguy

Macadamia wrote: »

Ha! I got an incorrect bill too. Seems this is the way they finance their business - with no cost loans from customers.

I expect there are a proportion of customers who don't check and they just keep their money.

If you have an inaccurate bill (too high) then that probably explains the root cause of your issues.

I suggest you start with contacting the supplier and explain to them how their bill is wrong. If they agree, I'm sure they will re-adjust your monthly DD again (if requested)

footyguy

footyguy wrote: »

I'm hearing rumours iSupplyEnergy have suspended new sign ups to all of their tariffs.

They are back on the comparison websites - not sure how long they have been

footyguy wrote: »

... My online account shows as their most expensive variable tariff, but they have assured me they will manually adjust that each bill ... we'll have to wait and see...

Bless. 'em, they are trying!

So they have just managed to get round to billing me. Now they are issuing monthly statements (not sure if that is just for me?). The've just managed to issue my monthly statements for May, June & July.

They have, as they said they would, billed me based on their expensive iVariable tariff. As for the manual adjustment they then apply, well there is no calculation, just a total amount of discount quoted. So no surprise, they've got it wrong.

Not sure if they are ever going to work out what they've done wrong, but it seems to me they are manually calculating the cost outside of the statements, both for iVariable and the tariff we've agreed upon and so working out the difference.

The only problem is that they forgot that May has 31 days, not 30 (They bunged May & June's adjustment as a single amount onto June's statement and they've not done the adjustment for July yet)

If they double checked their iVariable manual calculation against the calculation shown on the statements, they should have spotted their error ... but I guess that is expecting just a little too much :cool:

If people think their own bills are complicated to understand, wait until they get one of these iSupply specials! :eek: