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  • MSE_Dan_L
    MSE_Dan_L Posts: 655 MSE Staff
    edited 5 March 2015 at 6:39PM
    GarethFW wrote: »
    Just thought I'd mention that I've also had issues while switching to Sainsbury's Energy.

    Switched at the end of January and have yet to successfully submit a meter reading. I've tried online twice in the last week and after an initial 'Thank you for your reading' email, there is a 'There was a problem with your meter reading' email.

    I'm sorry to hear about the problem which you mentioned. It has been raised with Sainsbury's - unfortunately (and I understand that some of the correspondence might be unclear on this), the opening meter read cannot be accepted via the online account system, these must be provided via telephone - although it can be done via the automated number.

    We'll be highlighting this shortly to all Energy Club members in an update email.
  • philneedham
    philneedham Posts: 15 Forumite
    Had the same problem - 3 meter reading submitted online and accepted but then an email a few days later saying there was a problem with the website and to try again. Surely it wouldn't be beyond an organisation the size of Sainsbury's or BG to be on top of this (considering the huge number of people switching) and be a bit more proactive? At the very least to amend the email sent after the reading to say you need to call in. Plus I had to wait 25 mins on the phone to get through which only adds to the frustration.
  • Same problems here. Letter re electricity asked me to phone in a reading, but gas letter didn't , so did it online then got an email saying there was a problem. Phoned it in but website won't show readings.

    Think Martin should get on to them- this is not making his cheap energy club look good!
  • British_Gas
    British_Gas Posts: 86 Organisation Representative
    If you are currently having issues with transferring to Sainsburys Energy and having trouble getting hold of a customer services adviser, then if you email your details to me, I will try and get someone to look into this - email [EMAIL="media@britishgas.co.uk"]media@britishgas.co.uk[/EMAIL]
    Many Thanks
    Official Company Representative
    I am the official company representative of British Gas. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • I'm another unhappy Energy Club Member regarding the fiasco with meter readings for Sainsburys Energy. Tried online 4 times before coming here to find you need to phone in first reading. Phoned and automated system stated "..approximately 50 minute waiting time to get an advisor....". Gave Up!
    Will try phoning again when I've got an hour to waste.
  • theboylard
    theboylard Posts: 1,211 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Shambles!

    Very disappointed in Energy Club promoting this big deal (obviously well rewarded hence the promo efforts), and the onging farce that is the transfer process.

    Can we bill MSE for the time wasted on phone calls/queueing?
    What happened to the extra staff claim for the switch? Yeah, that'll be extra staff in customer complaints!

    How's about Martin and the MSE collective tell SainsburysEnergy/British Gas to go take a running jump for the early leaver penalty by way of compo for the hassle this switch is causing?

    Hate to say it but EDF, hey, even Scottish Power did better than this!

    You've let us all down MSE...
    4kWp, SSE, SolarEdge P300 optimisers & SE3500 Inverter, in occasionally sunny Corby, Northants.
    Now with added Sunsynk 5kw hybrid ecco inverter & 15kWh Fogstar batteries. Oh Octopus Energy too.
  • gary44
    gary44 Posts: 26 Forumite
    Monday marks the start of my 5th week since I applied fo switch through the cec. Im not even at the meter reading entry stage yet, even though sainsburys told me my switch would be completed on the 3rd march
    Nobody responds to emails and I haven't got the time to wait on the phone.
    Using some info on this thread ive just submitted my meter readings anyway, even tho I haven't been sent the letter yet
    I await with anticipation to see if they get registered
  • davethorp
    davethorp Posts: 1,578 Forumite
    Part of the Furniture 1,000 Posts
    Anyone else having issues logging in to Sainsburys Energy today? It's currently directing me to British Gas' website which I can log into bizarrely
  • georgemac_2
    georgemac_2 Posts: 164 Forumite
    edited 7 March 2015 at 1:56PM
    I also switched recently as part of the big switch. I got the welcome emails and registered ny account with Sainsburys Energy.
    I have had emails from Npower saying sorry I am leaving.

    I have not yet been asked for meter readings.

    Today I logged into my Npower account, which is now showing closed, although I have not been told my supply has been switched.

    I tried to log in to my Sainsburys Energy account and was told to go to the British Gas website. The BG website let me log in, which should not be the case. I can enter meter readings here and shows my credit.
    I Noted my first DD has been deducted by Bristish Gas.

    Very confusing.
  • davethorp
    davethorp Posts: 1,578 Forumite
    Part of the Furniture 1,000 Posts
    When I log into British Gas which bizarrely it is letting me do it does say that some account services are down until late on tomorrow. I'm wondering if it is this which is affecting logging in to Sainsburys
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