Add your feedback on energy supplier Sainsbury’s Energy

Bluebirdman_of_Alcathays

[Deleted User] wrote:

Sainsbury Energy license their name to British Gas Trading Ltd. The two should be entirely separate and it was this way but it seems things have changed possibly caused by the high volume of new SE switched business.

When was it this way?

When I last worked for BG Residential in 2011, they weren't even slightly separate - people selling Sainsbury's Energy were BG employees. When the sale was made they entered all info (including nectar details) into BG systems.

All the support calls were answered by BG employees.

The only thing that was different before the Sainsbury's/BG tie in....was when they had exactly the same set up with edf

[Deleted User]

Bluebirdman_of_Alcathays wrote: »

When was it this way?

Well never it would seem. Can you remember whether the online SE account email address was or had to be different to the BG one because they are the now the same?

OrangeBunny

I applied via MSE in October, last year, but they "lost" my application. By the time I found out, EON were the cheapest for dual fuel, so I applied to them.
However, due to EON's poor customer service, & wrongly informing me the Warm Home Discount was closed, I applied to Sainsbury Energy for electricity. Rather than take over my electricity supply, they "found" my original application, and took over both fuels.
I have been wrangling with Sainsbury Energy for two months now, as they will charge me over twice the cost of EON for both fuels, and the process of returning the eroneously requested account for gas back to EON seems to be taking a long time.
Last month, I applied to Sainsbury Energy for dual fuel via MSE. The monthly projection was £71, which was £3 more than EON, but overall less with the Warm Home Discount. They then emailed me to state the charge for gas would be £46 a month and £76 for electricity. I have asked several times why the charges do not come close to the Energy Club projection, being £50 more, and why they are so high, but they have not answered.
Has anyone else applied to Sainsbury Energy via the recent mass Cheap Energy Club offer, and had a similar issue?

piratematt

Yup.

Also been asked for two meter readings now due to a technical issues


How can they get this so wrong?

Regret moving.

davethorp

admiral_traveller wrote: »

I have had a similar experience providing Sainsbury's Energy with my initial readings online. I too have received an email confirmation only to then receive another email a couple of days later saying there has been a problem with the readings.

I have just telephoned them and, after a while spent in a queue, did manage to speak to someone who advised me that initial meter readings should always be given over the phone!

People seem to be missing this post so quoted it

Owdboots

Big mistake.. I took up the offer of joining Sainsburys energy and have spent the last 5 days trying to contact them to amend my Bank details. Telephone lines are perpetually busy with long waits, and I have yet to listen to the music long enough to get through. The website is even worse. My Customer number as shown on the letter from them cannot be recognised. Trying to set up on the website is a nightmare. I have been sent no less than 8 Password Reset emails, none of which allow me to access my account. The latest contact referred me to the British Gas website, and the final straw is that when I sent an email to complain they said they would reply withing FIVE WORKING DAYS.
At present I am considering letting them extort the leaving penalties just to be able to deal with someone I can contact.
My advice.. AVOID

JenDRJ

I switched to Sainsburys without reading any feedback but once I did I cancelled (still in the cool off period) I refuse to deal with British Gas under any disguise, I still get cold calls from them now and I've not been a customer for years.

compannie

We are having problems with our dual fuel switch. We have had a letter quoting a completely inadequate monthly direct debit payment, which is not what we initially agreed to and which will leave us hugely in debt. We are pensioners and are switching to get a better deal, not to give ourselves worries. There have also been problems with meter readings I have input and the date of direct debit payments to be made.

Contact by telephone is impossible. I have tried to speak to an adviser on 4 occasions, holding for about 10 minutes each time. Still no response. I have input my problems into the system, been given a reference number for my enquiry, but no response. I really don't know where to turn. When no-one will respond what is the consumer meant to do to get things sorted? Sorry I considered the move. At least my previous supplier was reliable.

j.bedders

stevem999 wrote: »

I have switched via the CEC collective switch and it now feels as if I'm really in the dark. Switching from EDF dual fuel, to Sainsburys dual fuel so would seem simple to swap both, quickly. Had paperwork through post for my gas 10 days ago, asking for meter reading. Sorted that via their automated line, but nothing has since appeared in my Sains energy online account relating to the meter reading. There seems to be no mention of my electricity account on there either. Also when you click on the tariff details (as seen some discrepancies on here), there is no data available.

No paperwork at all for my electricity, although I can no longer log in to my EDF online account (which isn't great as I would like to know how my account ended as I think I was probably in credit).

Thought Sainsburys was meant to be one of the 'faster switching' companies. Been a month so far, and not certain that anything has actually happened in reality. No doubt someone from MSE or Sainsburys will be along shortly to tell me they've been overwhelmed with application. Not like that could have been foreseen or anything........

This is my situation pretty much word for word

stevem999

Yes, and still nothing changed. No paperwork for my electricity still. No sign of my meter readings in my online gas account. And no response on here from the British Gas rep, or anyone from MSE. What a surprise.