Add your feedback on energy supplier Sainsbury’s Energy

russells

MSE_Dan_L wrote: »

Hi there - could you send through your details to collectiveswitch AT moneysavingexpert.com?

This doesn't sound right so is one we'd like to follow up on.

From providing the information to MSE and the response from Sainburys so far........

Zip, Nada, zero, diddly squat

I guess that was to be expected from Sainburys and British Gas though.

dogstupid

As I was expecting my 3rd attempt to send them their initial meter reading to also fail I tried calling them. Unfortunately I don't have all day to sit on the phone in a queue so after 30mins I gave up and went on with my life.

An behold this morning, 48 hours after an email saying thank you for my meter readings, I get the same email saying they have a technical problem with their website and I need to try again in 24 hours.

I've switched suppliers on my own many times in the past without any problems, but this time I get the feeling it was a bad idea to follow the crowd and I probably won't be using the MSE Energy Club offers again. It clearly overloads their chosen supplier's customer services.

I hope British Gas, sorry Sainsbury's Energy, get their service working properly or I'll be switching again the future.

stevem999

I have switched via the CEC collective switch and it now feels as if I'm really in the dark. Switching from EDF dual fuel, to Sainsburys dual fuel so would seem simple to swap both, quickly. Had paperwork through post for my gas 10 days ago, asking for meter reading. Sorted that via their automated line, but nothing has since appeared in my Sains energy online account relating to the meter reading. There seems to be no mention of my electricity account on there either. Also when you click on the tariff details (as seen some discrepancies on here), there is no data available.

No paperwork at all for my electricity, although I can no longer log in to my EDF online account (which isn't great as I would like to know how my account ended as I think I was probably in credit).

Thought Sainsburys was meant to be one of the 'faster switching' companies. Been a month so far, and not certain that anything has actually happened in reality. No doubt someone from MSE or Sainsburys will be along shortly to tell me they've been overwhelmed with application. Not like that could have been foreseen or anything........

Surfmonkey

Hi.

I switched to SE on 12th Feb, using the MSE big switch thingy. It told me that it would take 17 days as SE were part of a new scheme(?), but checking on their website, they are telling me it'll be up to 8 weeks! What gives? Did I misread it?

stevem999

Yep, same, except my switch went through about 2 weeks before you, right at the start of the switch and it's still not done. I saw the 17 days thing too. Now getting less than a year on the new rate because of delays switching. Losing faith in MSE.

hawki

I was going to switch to Sainsburys this weekend - reading this I've changed my mind!

mrdermo

I've experienced exactly the same issue as others on here - gave my readings twice online, both times I received an e-mail saying there were technical issues and to give them again - I gave them for a third time yesterday, here's hoping as they don't open their phone lines on Sunday's which was my preferred method after having this problem twice.

I complained to them using their online feedback form and also to the @sainsburys twitter as sainsburys energy don't have a twitter, I got polite a reply to my tweet but it wasn't of much use.

I've had problems with British Gas before whom I find to be completely useless and have most recently sent a reminder for my ex-wife to renew her homecare agreement to my address, an address that she has never lived at! Which I've also complained about and not received a reply.

Definitely the last time I'll be taking up an MSE Energy club recommendation!

steveiras

Did this switch to Sainsburys having no idea that British Gas were involved. Got exactly the result I would have expected - systematic balls ups and non-existent customer service.

Hope Martin Lewis is going to ensure I get these cheaper prices from 17 days after switching as promised, however long these 2 spectacular failures, Sainsburys and British Gas, take to get their acts together.

Did this switch purely on MSE recommendation and am sorely vexed. Will not be supplying meter readings for the third time - they can send a bloody meter reader round!!!

quidsy

they can send a bloody meter reader round!!!

except they wont & you will find your DD increased with either a non existent "letter" to advise or a text message 1 day before it comes out double what was agreed. This is the reason I left Sainsbury in Oct last year, even though I was 100+ in credit my DD was increased 5 times in a year, each time involving me calling refusing the increase & telling them not to increase it again in future (Ignored 5 times)

[Deleted User]

Sainsbury Energy license their name to British Gas Trading Ltd. The two should be entirely separate and it was this way but it seems things have changed possibly caused by the high volume of new SE switched business.

BG credit/debit customers switching to SE Fix Feb 2016 are having problems. The signup to SE captures their direct debit and nectar card info. Whats changed for at least one person I know is that the BG account profile becomes a template for the new SE customer. They can login to their SE online account without creating a new one by using their BG email address and password. The BG template means that all of the direct debit nectar etc info gets trashed.

The new SE account starts as credit/debit card not direct debit so presumably MSE cannot pay the cash back unless they still retain the original direct debit account info. If you spot this SE will manually reenter the missing info and you are back to where you are supposed to be but will you still get the cash back?