Add your feedback on energy supplier Sainsbury’s Energy

Chordeiles

Well I gave them the electricity meter reading they never asked for, and it was accepted. That was after several attempts to discover which of the 21 digits of the "electricity supply number" they wanted. Seems like they want the last 13 digits (all of the bottom line).

Each time had to enter my gas reading again, which sort of confirms the bungling idiots should have asked for both meter readings in the letter.

Remind me, how long have I committed to this bunch of incompetents for ?

Chordeiles

Some here have reported that their British Gas and Sainsbury's Energy logins are interchangeable. But when I created my online account for Sainsbury's Energy it was always pretty clear it was British Gas I was dealing with, so I'm not at all surprised by that. And I honestly don't think it's a worry, we are all just British Gas customers but on a tariff that happens to give Nectar Points !

What does surprise me that some here have said they got emails to request meter readings (how sensible, on a paperless account) whilst others (like me) got letters. This makes no sense at all, or rather it paints a picture of total disorganisation.

pete7708

Chordeiles wrote: »

....................but on a tariff that happens to give Nectar Points

Ah but you can only add your Nectar card by phone......And it appears that that side is not going too well.:D

vintagebrighton

pete7708 wrote: »

Ah but you can only add your Nectar card by phone......And it appears that that side is not going too well.:D

I added my nectar card on the initial sign up. I have had a letter confirming the card's attached to the account, just the account seems impossible for them to set up correctly!

VB x

alanjames

Received a letter from Sainsburys today, 11/3 saying they will start supplying my gas on 2/3 and require a meter reading by 9/3 or else will use an estimated reading. Not impressed. Tried to ring them by there is a 25 minute wait in a queue. Not impressed. Have not heard anything about electric yet. Not impressed. This changeover was recommended by MSE energy saving club. NOT IMPRESSED!

Chordeiles

Postman just delivered today's mail. My wife says "looks like a letter to ask for an electricity meter reading" after yesterday's gas-only debacle.

But it was "welcome to Nectar". Like vintagebrighton I gave my nectar card number at the initial sign-up. But the letter does not confirm the Nectar card number, nor does the website.

djpleasure

So Far, So Bad, wish i hadnt used the MSE advice and switched.
Got the letter for meter readings, later than the cutoff before they do an estimated bill, no wonder, posted second class.
Not a dual fuel letter.

Ok, so i want to phone customer services to give a reading and moan that letter turned up late. No chance, firstly the phone system does not understand options, you press options 2 and it confuses itself. Then you get an automated message about being busy, 1st attempt 25 min queue estimate, then later on 30 mins, later on 45mins, message says go online, did so, can not register online account with account reference number, cannot do it by postcode either. So no way of contacting, no way to do so on phone or via web

djpleasure

Update, cancelled my direct debit, they will not be estimating my bill, perhaps thy might contact me

akawellsy

I signed to transfer to Sainsburys Energy via the Cheap Energy Club deal last month, my feedback is they are very poor.

The first Letter from them was addressed to someone else (a Mr Summers not me) but said 'Hello <my name>'.
I phoned them on their freephone number, and after listening to piped music for 20+minutes spoke to an operator, explaining the problem - he seemed helpful and after 10-15 minutes of making enquiries, I was told they had sorted the problem. Wrong!
Next letter addressed to me(tick) but greeting was 'Dear Mr Summers', I complained again (this time by a message on their web site). Next Letter addressed to Mr Summers and greeting was 'Hello Mr Summers'.
If they can't get my name right from an application form, can I trust they'll get anything else right about my account?

Chordeiles

djpleasure wrote: »

Update, cancelled my direct debit, they will not be estimating my bill, perhaps thy might contact me

What makes you think that will get the hoped-for response ? My bet is that they will gleefully put you on a higher tariff because you don't pay by direct debit, and the first you'll hear from them is a larger-than-expected bill.

Sorry to be a prophet of doom, but this is British Gas you are dealing with