Add your feedback on energy supplier Sainsbury’s Energy

msMoneypenny

Yep, it's definitely a mess with this switchover. I've had all the same problems- late letters with historical cut off points, only gas sent, 20-40 min waits for customer service.
It seems the way to resolve immediate issues is to find your meter point number from your previous supply bills- it doesn't change. Then use the freephone automated service to give the current readings. Yes, pressing the option buttons has to be done twice, it seems, as the lady gets confused! And I've yet to see whether they will still estimate my bills, being past the cut off point due to late letter.... It's a shambles, really.

gary44

Letter received this morning saying that my nectar card was connected to me account.
Still no letter asking for readings, or no sign of my online account being correct
Sent two emails. Phone wait was 45mins earlier
This is ridiculous
I dont think ill use any of MSE recommendations again
Youve tarnished your reputation MSE. Still youll get the referrer fee no doubt

MSE_Dan_L

gary44 wrote: »

Letter received this morning saying that my nectar card was connected to me account.
Still no letter asking for readings, or no sign of my online account being correct
Sent two emails. Phone wait was 45mins earlier

It sounds like you should have had your welcome/meter read request letters, I believe that these are meant to arrive much earlier in the process. Your switch is likely progressing, but if you've been unable to get through on the phone, British Gas (who run Sainsbury's Energy) has offered to provide assistance via the mailbox pinned to the top of this page (inside the 1st comment on this thread).

It should be able to take this forward for you.

stevem999

msMoneypenny wrote: »

YAnd I've yet to see whether they will still estimate my bills, being past the cut off point due to late letter.... It's a shambles, really.

Yes they will, they've done it with mine. They have never sent an electricity letter, only a gas one. On finally getting into my sainsburys energy online account they have taken an estimated electricity reading because they never asked me for one. My old supplier now don't like the estimated reading as they say it's not typical of my usage so they are querying it and delaying finalising my old account (which was in credit). All these energy companies are crooks, but I honestly thought that the MSE backed supplier would be better than this.

OrangeBunny

Sainsbury Energy are still fudging my query regarding the MSE Energy club projection of £71 a month for dual fuel, & them wanting to charge me half as much again.
Very unimpressed!

piano

I too received only the letter requesting the gas reading, not electricity. I have followed MSE's advice and given both readings anyway...

dogstupid

Things are not going well and following the pattern as seen by other posters. I'm now at the stage where my current supplier has rejected the readings Sainsbury Energy have given them. They state this can take a further 6-8 weeks to resolve. To be honest I would rather be giving them my money than SE/BG and wish I had never tried to switch.
Oh and the contact form on their website took 10 days to elicit any response so that's a good indication of how swamped they currently are.

Chordeiles

MSE_Dan_L wrote: »

.... British Gas (who run Sainsbury's Energy) has offered to provide assistance via the mailbox pinned to the top of this page....

Do you mean forumteam@moneysavingexpert.com ? That's the only mailbox I see at the top of the page.

Hooda_Thunkit

My advised switch is from Spark Energy to Sainsbury's Energy. I gave my electricity and gas readings to SE on 3rd March as requested.
Yesterday, 10th March, I got a letter asking for my gas reading, and the letter asked that I get it in by the 9th!! I phoned and told them I'd given readings on the 3rd; there was a short silence and the guy asked me "are we supposed to be supplying your electricity too?"
When I confirmed that, he admitted they had no record of that and things had gone wrong. I gave him both readings again and he is trying to sort it out. He advises it could take some weeks, so I'm paying two companies instead of one, and don't know how long it'll take to be resolved.
I'm kind of wishing already I'd left well alone!

MSE_Dan_L

Chordeiles wrote: »

Do you mean forumteam@moneysavingexpert.com ? That's the only mailbox I see at the top of the page.

No, sorry if that wasn't clear. British Gas' team offered to provide assistance on a post a few days ago, so we've pinned the address into the 1st post on this thread which should be shown at the top of the every page.

The address is - media@britishgas.co.uk