British Gas Reviews: Give your feedback

British_Gas_Rep_Jamie_Lee

597money wrote: »

I too got an email at 11pm last night. I used the https://forums.moneysavingexpert.com/discussion/5415092 method of submitting figures.

Electric asked for two readings day and night but I only have one reading so I just entered that in day and left night blank.

Is this correct?

Thanks

Hi 597money, as advised by jeallen01 that is correct, if the opening reading asks for a night reading but you don't have a two rate meter, just leave it blank. Thanks, Jamie-Lee

British_Gas_Rep_Jamie_Lee

jeallen01 wrote: »

Just been into both my SP and BG accounts to check the current situations:
- SP - gas & electricity a/c's both closed
- BG - I can get into the Accounts Summary, but just get the continuously rotating symbol when I try to access my meter readings.


I'm somewhere in no-man's land!

Hi jeallen01, I can completely understand your frustration here, it's not been the smoothest ride of switches, but I can assure you this will all be sorted & updated correctly. I can take a look into your accounts & see what's happening online, if you can send your full name, address & contact tel number to talktous@britishgas.co.uk along with your MSE name & thread title. Thanks, Jamie-Lee

British_Gas_Rep_Jamie_Lee

noddy64 wrote: »

me too! Totally lost confidence in their ability to provide a good service & i haven't even started with them yet!!:(

Hi Noddy64, I can understand your lack of confidence in us. I hope we can restore your faith in us in future. If I can help any further, please give me a shout. Thanks, Jamie-Lee

British_Gas_Rep_Jamie_Lee

BeeRay wrote: »

I know I am not alone (thankfully) but I have heard nothing at all[, despite my phoning them and being told "you will hear soon", which was 10 days ago. They were quick enough to get us to sign up but why the lack of communication? Appalling customer service - and I agree, we ain't even started with them yet. Can MSE bring some pressure to bear?

Hi Beeray, as advised by MSE Dan, we are sending out letters to advise what's happening with the switch. You should have received this by now, but if not & you'd like a further update, please call the number provided in MSE Dans post or give me a shout. Thanks, Jamie-Lee

not_so_dizzy_blonde

So with redundancy looming - I decided to save with a switch of energy suppliers, not my area of expertise and I soooo wish I hadn't bothered....
I too had the repetitive unable to process your meter reading fiasco, followed by the on hold for 15 minutes - cut off as the office was closed, another day of 10 minutes to finally speak to a human to supply my meter reading - where the gentleman was surprised that my supply had already started on the 23rd of Feb and I was only supplying a meter reading on 6th March! ( It might have something to do with each time I supplied a meter reading online it seemed to take days between to get an email to say it hadn't worked!!)
oh and I now see that the account online shows an estimated reading not an actual reading.
My direct debit has been collected by BG and yet I have had no information from SSE that my account with them has been closed.
I have twice this year asked SSE for a refund of my account as it was over £600 in credit after my last bill date - but I've heard nothing from them yet... I cancelled my DD with SSE on Friday as I don't want to pay two companies for fuel -( surely that's quadruple fuel not duel? ) I have received a letter from them today asking me to reinstate the DD or pay any outstanding balance - No bill attached...


Should I assume that from this that SSE do not know that I have changed suppliers?
How long should this take for BG to inform SSE?


Who do I ask? BG or SSE?
Any clues anyone?


Thanks in advance.

British_Gas_Rep_Jamie_Lee

Ellie2758 wrote: »

I've switched 2 properties and have lost count of the number of times I've had that email. And the texts :mad:

I have found that dealing with them via Facebook messenger is less stressful though I have still been receiving the emails and texts but at least with FB you are talking directly to a person and not a machine that doesn't work.

Hi Ellie2758, I'm sorry the switch hasn't been more straight forward. I'm pleased to hear we've been able to get this sorted over FB. If I can help any further, please give me a shout. Thanks, Jamie-Lee

AndyJ52

not_so_dizzy_blonde wrote: »

So with redundancy looming - I decided to save with a switch of energy suppliers, not my area of expertise and I soooo wish I hadn't bothered....
I too had the repetitive unable to process your meter reading fiasco, followed by the on hold for 15 minutes - cut off as the office was closed, another day of 10 minutes to finally speak to a human to supply my meter reading - where the gentleman was surprised that my supply had already started on the 23rd of Feb and I was only supplying a meter reading on 6th March! ( It might have something to do with each time I supplied a meter reading online it seemed to take days between to get an email to say it hadn't worked!!)
oh and I now see that the account online shows an estimated reading not an actual reading.
My direct debit has been collected by BG and yet I have had no information from SSE that my account with them has been closed.
I have twice this year asked SSE for a refund of my account as it was over £600 in credit after my last bill date - but I've heard nothing from them yet... I cancelled my DD with SSE on Friday as I don't want to pay two companies for fuel -( surely that's quadruple fuel not duel? ) I have received a letter from them today asking me to reinstate the DD or pay any outstanding balance - No bill attached...


Should I assume that from this that SSE do not know that I have changed suppliers?
How long should this take for BG to inform SSE?


Who do I ask? BG or SSE?
Any clues anyone?


Thanks in advance.

I recently switched and my former supplier, Scottish Power, took a good 6 to 8 weeks to get the outstanding credit (approx £500) on my account back to me. They did so via the DD I had in place with them as it's the only way - or so I was told by SP - that they would refund credit owed.
So ....... you will probably have to reinstate your DD with SSE asap to help speed the refunding of your cash - but be patient. Rome wasn't built in a day!
And certainly wouldn't have been built at all had it been a task undertaken by those who run the energy supply biz here in the UK.

British_Gas_Rep_Jamie_Lee

marksmith99 wrote: »

My gas switch was one of those affected by the system problems, but I've received no communication on this from BG.

My online account shows no electric or gas supply, though I was told this morning via email that the electric has switched, gas not until 15 March (original application 4 Feb). Not sure why nothing is showing in the online account and can imagine that is going to take lots of painful calls to sort out.

The oft repeated mantra that switching is easy and stress free is an out and out lie. My parents have never switched out of fear of losing supply, irrational maybe but that's the way many people think. After this fiasco I couldn't hand on heart tell them to do it. The stress and worry my mum would go through if there was an issue would not be worth the saving.

Hi marksmith99, it usually is straight forward & stress free. No matter what happened you would always keep your supply on. If you do need anything, please give me a shout. Thanks, Jamie-Lee

British_Gas_Rep_Jamie_Lee

k18dan wrote: »

seams mine has switched ok now - fingers crossed! however even though I supplied switching readings estimated ones have been used

it will sort its self out im sure

Hi k18dan, glad to hear the switch has gone well. Although the readings you provided should have been used so I am sorry about that. If you do need anything further, please give me a shout. Thanks, Jamie-Lee

British_Gas_Rep_Jamie_Lee

Rob7353 wrote: »

Just had a letter telling me BG are having a "technical problem" so my switch is going to take another 3 weeks.
So much for the 7 day switch.

Hi Rob7353, I'm sorry about the delay in your switch. If you need me to check anything, please email your account details to talktous@britishgas.co.uk along with your MSE name & the thread details in the subject line. Thanks, Jamie-Lee