British Gas Reviews: Give your feedback

British_Gas_Rep_Danny

Cardew wrote: »

It would appear that my switch has gone through and I am £100+ in credit.


The on-line account confirms receipt of that amount which was paid on 16th March(yes 16th!)

Hi Cardew,

I presume it's registered the incoming payment if it's due tomorrow but I'll certainly get this checked out for you.

Email your details to talktous@britishgas.co.uk and include your MSE username in the subject line and we'll get straight back to you.

Cheers, Danny

AndyJ52

Seems to be a bit of a 'tumble weed' thing going on here!

Does this indicate that the problems some folks have been having are now satisfactorily resolved??

bobstheboy

My switch has gone through and refund paid by my previous supplier, so here's hoping for a quiet 12 months.

beanielou

Still waiting for gas to go.
Now to be nearer end of March!!!

British_Gas_Rep_Jamie

bobstheboy wrote: »

My switch has gone through and refund paid by my previous supplier, so here's hoping for a quiet 12 months.

Hi bobstheboy, great to hear all’s running smoothly. Do give us a shout if there’s anything we can help with in the future. Cheers, Jamie.

British_Gas_Rep_Jamie

beanielou wrote: »

Still waiting for gas to go.
Now to be nearer end of March!!!

Hi beanielou, sorry to hear of the delay in getting this all set up for you. If you’d like me to look into anything further please fire over an email to talktous@britishgas.co.uk Pls also include your MSE Username in the subject heading of any email sent. Cheers, Jamie.

jeallen01

17th March updates:


- Just had a call from someone at BG (at least I hope he was!) to confirm the address and that they are now my gas & electricity suppliers, but he could not tell me anything about the on-line side of things.
- Logged into my BG account and that seemed to confirm that they are the suppliers, but still could not get any details of the state of the accounts for the individual services.
- Weirder bit is that I am now shown as being £81 in credit although neither of the bank accounts (I initially selected the wrong one, but then phone BG to confirm that I wanted it taken from an account with another bank) from which that money could have come does show any sign of that money having been taken from it - so has BG "given" me £81? (I do hope so )
- Then checked into my SP account which is still live for the moment, and that seemed to say that they are no longer my supplier - but there is as yet no sign of any refund from them in the bank account from which they previously DD'd the money!


I can only hope that things are gradually getting sorted out at both SP & BG - but I will have to wait and see (and it may take "some time")

Cardew

jeallen01 wrote: »

- Weirder bit is that I am now shown as being £81 in credit although neither of the bank accounts (I initially selected the wrong one, but then phone BG to confirm that I wanted it taken from an account with another bank) from which that money could have come does show any sign of that money having been taken from it - so has BG "given" me £81? (I do hope so )
-

That sounds like my experience - see post#218. I looked at my BG on-line account on the 14/3 and I was £100+ in credit. Further checks(on 14/3) showed it was paid by DD on 16/3. That transaction showed up on my bank statement on 16/3. so I was in credit at least 2 days before anything was taken from my bank.

The_Reaper

Assumed a switch these days to British Gas would be simple.

So far it has been farcical. I seem to have the familiar problem that every time I submit a meter reading I get a reply to say it hasnt worked. I replied to the texts, and tried several times online. I called and was on hold for half an hour before being cut off.

MSE_Dan_L

The_Reaper wrote: »

Assumed a switch these days to British Gas would be simple.

So far it has been farcical. I seem to have the familiar problem that every time I submit a meter reading I get a reply to say it hasnt worked. I replied to the texts, and tried several times online. I called and was on hold for half an hour before being cut off.

Hi there

We've asked British Gas to verify its processes around opening meter readings. The feedback it has provided to us is that there aren't any live issues outside of the ones commented on a few weeks ago:
- opening meter readings cannot be submitted via the app
- opening meter readings cannot simply be completed in your online account, you must use this special form for your first reading - https://www.britishgas.co.uk/OpeningMeterRead/Anonymous-read/Entry/

I hope this helps those of you who've had problems. Alternatively to speak to someone more quickly, you can call the specialist collective team on 0800 975 9712.

Hope this helps.