British Gas Reviews: Give your feedback

beanielou

Got mine. :j

dazzaofdagenham

karenccs67 wrote: »

:j Happy dance this morning, I've received my £30 Energy Club Cashback :j.

I hope some of you have received yours too. :beer:

When did you start the switch...not got mine yet..


Just checked emails.....my switch started on 5 Feb 2016
Maybe I've got a while yet ?

basketcase

Pleasantly surprised to see mine in the bank this morning.

:j

karenccs67

dazzaofdagenham wrote: »

When did you start the switch...not got mine yet..


Just checked emails.....my switch started on 5 Feb 2016
Maybe I've got a while yet ?

I did the switch on the day it was launched, it has gone smoothly but that might be because I was with Sainsburys. BG took a DD's on 5 & 21 March, next one is 21 April.

Kingsd316

£30 received today, although it appears that my electricity account with my old supplier is still active

British_Gas_Rep_Danny

Kingsd316 wrote: »

£30 received today, although it appears that my electricity account with my old supplier is still active

Hi Kingsd316,

I'm glad you've got your £30 credit.

If you want me to check out the account status to make sure everything’s OK just pop me an email with your address and pop your MSE username in the subject line and I'll pick this up straight away.

Cheers, Danny

British_Gas_Rep_Danny

brush6136 wrote: »

I'm still waiting to see what's happening to my switch. I guess I'll have to ring up but the thought fills me with dread. I've submitted my take on figures on 3 different dates & despite getting "we've got your readings" emails, they still say they haven't got them.

Added to which I had a 12 month issue on a non related matter to gas supply which showed me how bad they are. Never again!

After this deal expires I'm off & in fact if I can get out of this I'll see if my previous supplier will take me back.The savings are not worth this amount of hassle.

I've never experienced such awful treatment. It's just not worth the time & hassle

Hi brush6136,

I'm sorry to hear you're having trouble switching. I'd be happy to look into this and see what's happening.

If you want me to look at this for you just email me at talktous@britishgas.co.uk with your details. Also, pop your MSE username in the subject line.

Cheers, Danny

British_Gas_Rep_Danny

beanielou wrote: »

I somehow seem to have ended up owing old supplier £185.
So much for saving money.
I need to check the meter readings I think :eek:

Hey beanielou,

If you need me to check anything with the readings on your account here just let me know.

You can email me at talktous@britishgas.co.uk. Please include your MSE username in the email if you send one.

Cheers, Danny

British_Gas_Rep_Danny

Oldsoldier wrote: »

Just posted this on an another thread before finding this one.

'Messy? Tell me about it!!!

Switch (from OVO) initiated 4 Feb for both Gas and Electricity and since then have had 10 emails from British Gas giving different start dates including one cancelling the Gas switch which meant I had to initiate a re-start of the process - they simply emailed me telling me it was cancelled! I wasn't the only one as a subsequent general email from the MSE Energy Club confirmed.

Gas meter reading requested 16 Mar which was given - Electricity meter reading has never been requested.

I registered my on-line account weeks ago, but as at today's date neither switch was shown as complete so I tried to phone and check - very long waiting times so I gave up and phoned OVO to ask if I'd left them............. !! Very helpful young lady checked the national database accessed by all utility companies and she told me my Electricity Supply transferred on 18 Mar (without a meter reading) and Gas was transferring today - I wonder if anyone at British Gas knows? Anyway, to be helpful I logged in again and gave both up-to-date readings for today - perhaps someone will pick them up!

Oh and I apparently have 2 Gas Accounts and 2 Electricity Accounts, all with different numbers - be interesting to see how they sort that one out over the coming weeks."

Finally, my 'savings' are now over 10 months not 12 - and as I had timed the switch to coincide with the end of a previous 'Fix' I've had several weeks during a high use period paying the highest tariff to my previous supplier. Not happy and a lesson learnt - about British Gas and unfortunately the MSE Energy Club who try so hard and generally do a great job!

Hi Oldsoldier,

I'm sorry you're having so many issues with your switch.

We'd be happy to take a look at this for you. You can either call us on 08009759712 or you can email your details to talktous@britishgas.co.uk. If you choose to email please include your MSE username in the subject line.

Cheers, Danny

itsj2

On basis that the dual fuel switch to BG happened late Feb, any ideas when BG will take or ask for routine readings and produce their first cyclical bill/statement (quarterly or monthly?).