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jeallen01

My £30 cashback has arrived as well

applicationcen

I have had 7 emails from BG giving me a 'day for my diary' when either the electric or gas was scheduled to be transferred. The first email was in February 2016.

Over the following 50 days I have then received 7 posted letters saying there is a problem getting Extra Energy to release the my accounts to them.

I have provided meter reading on three occasions to both BG and ExtraEnergy.

Coincidentally Extra Energy have increased the 'Standing Charges' tariff from approximately 25p per utility (Gas and Electricity) up to nearly £2 per day.

After having provided meter readings to Extra Energy via their web site AND to the customer services people they sent out an Estimated Bill - which was £328 higher than the actual reading I just supplied them with!

I cancelled the DD because everyone on these forums says how hard it is to get money back off them.

I called them 4th April once again giving them the actual meter readings - After they got the message I was not paying 1 penny above actuals and I have removed the DD - they produced an adjusted bill on 4th April 2016 and immediately released the accounts to BG.

I am about £150 out of pocket due to the Standing Order charges. But thats better than the £428 pounds they would have stolen from me if I had not cancelled the DD.

All this crap about - Don't cancel your DD - Rubbish. If the bills do not reflect actual readings - then don't be a schmuck. Cancell and contact the companies explaining that you are not being overcharged and will not pay until they get it right. Take pictures of your meter readings and log the day you did it if your phone / camera does not already capture time the shot was taken.

jeallen01

Update:
This morning I received 2x emails (1 for electricity & 1 for gas, I assume) from SP informing me that final bills had been issued. Went to my SP a/c and downloaded the two separate bill pdfs.


They totalled just under £100 that I owe them, which is roughly what I expected, and the website stated that the money will be taken by DD from the relevant bank a/c two weeks from the dates of the bills, i.e. 22nd April and so we will see what happens on that date.

dazzaofdagenham

dazzaofdagenham wrote: »

When did you start the switch...not got mine yet..


Just checked emails.....my switch started on 5 Feb 2016
Maybe I've got a while yet ?

Got my 30 pounds cashback....nice one

British_Gas_Rep_Jamie_Lee

jmw20 wrote: »

Sounds very similar to my situation and still very much in the dark about what is happening. It seems that my electric transferred over ok, but they somehow managed to cancel the gas switch. I received an email from BG on the 17th March for my gas reading, but as yet no more news.

That means that I'm currently being billed by both British Gas and OVO, as I have live accounts with both. It also means that my gas account with Ovo, as no longer dual fuel, has been switched to the standard tariff so I'm being charged a much higher cost for the gas I've used since my electric moved over to BG in February.

All a total mess and I still have no idea when my gas will be moved over and my Ovo account cancelled.

Hi jmw20, I'm sorry about any confusion caused. I can check this out for you, please can you email your details to talktous@britishgas.co.uk with the subject line 'MSE forums' so I can check the status of your account? Thanks, Jamie-Lee

British_Gas_Rep_Jamie_Lee

BassBunny wrote: »

Exactly the same with me. If I could go back to OVO now, I would at a heartbeat. Never had a problem with them and at least my SMART meters would work.
I was told by BG that a fix for the problem was going in at end of Feb and then the Gas would be switched. Not heard a thing since. Like jmw2, I am now on a single fuel tariff with OVO so doubt if I will actually save any money by the time this joke is sorted out.

Hi BassBunny, I'm sorry you've not had an update on your accounts. Please can you email your account details to talktous@britishgas.co.uk with the subject line 'MSE Forums' so I can see what's happening. Thanks, Jamie-Lee

British_Gas_Rep_Jamie_Lee

nickcc wrote: »

Just gone into my previous suppliers app (np) and it comes up account closed so must have gone through ok.

Hi nickcc, sounds like it has gone through. If you do want anything checking, please give me a shout. Thanks, Jamie-Lee

Cardew

Like everyone else it seems I had exchanged several emails and phone calls from BG to get my meter readings accepted.

I was on an E7 tariff with SP and with BG I won't be on E7(they add readings) On 01 March I gave exact meter readings to BG and got the following email:

I confirm, we've stored your readings of xxxxx (gas) and Day- yyyy/ Night- zzzzz (electricity) on the account for our information purpose.

I now find that these meter readings were rejected(presumably by SP) and estimated reading used. Despite being billed for 'actual' readings on 20 Feb by SP, their estimated readings for 01 March were considerably higher than my actual readings for 01 March.

The estimated daytime electricity was 330kWh higher, off-peak was 76kWh higher and gas 250kWh higher. BG have accepted those estimated readings and my billing starts with those readings.

I am only a few pounds(<£10) disadvantaged by the estimated readings and I cannot bear the thought of engaging with SP to get it changed, but it begs the question why are BG so anxious to get meter readings, acknowledge them, and then ignore them!!

Chrishazle

Looked at my bank account this morning, cashback had arrived - lovely - but what's happened to the direct debit that should have gone out a couple of days ago?? Log onto my BG account, it's set to quarterly cash/cheque! One online chat, one 20min call to BG and a similar length call to my bank (thankfully both freephone numbers), turns out my "new" BG account reference is the same as the one I had in 2014, and as that DD had not been used for about 16 months my bank refused the DD! Hopefully aall now corrected - but yet another page in the saga of the switch!

nickcc

I was also previous BG customer and switched to Npower in 2014, hadn't thought before about DD but BG must have used my old DD details without any problems when I recently switched back to BG.
Had a text from Post office credit card advising me that my DD was no longer active as the card had not been used for two years, perhaps a similar problem to yours.