Add your feedback on energy supplier Scottish Power

Trev456

I was a customer of Yorkshire Energy, unfortunately they went into administration on the 5th December 2020. I was transferred to a Supplier of Last Resort a couple of days later - Scottish Power. I'm a dual fuel customer. It just so happened that I read my meters on the 5/12 and generated a YE bill on that date too. (I have photographic evidence of that too).
3 months later they still haven't got my gas reading correct. They have billed me for an incorrect initial reading, surprise I'm being overcharged.
I've made 3 calls to them already - average call time about 1 hr each. On every occasion they've noted the gas reading and said they'll fix it. I've also used the online chats too. To be fair one fixed an small issue, can't remember if the other chat related to the gas reading.
I'm in the process of moving away to another supplier, SP will have to resolve the meter readings though as I'm not overpaying due to their total incompetence. 
Absolutely the worst energy company I've used, terrible.  AVOID AVOID, you have been warned.

TonNic

I am in a similar situation as regards YE and move to ScottishPower. However they cleverly left the direct debit the same but their rates are much more expensive than YE. Be warned any credit will be eaten up by the expensive tariff and at some point the direct debit will be upwardly adjusted to collect the arrears. A real cheat. Avoid staying. Move on 

Mrs_Arcanum

ScottishPower have yet to take a DD since the YE switch. It has been a series of one failure after another, after another. The most bizarre of which was getting put forward to complaints, then the complaint getting closed as resolved without a single contact by the complaints department. 

I am dreading the switch away from them later, as they use any outstanding billing as an excuse to stop switches, yet drag their heels over providing the correct information in order to clear the debt. 

One positive, their twitter contact seems to be the easiest way of actually getting a response within a reasonable time.

Bacman

Apart from the delay we have all had, personally I have no issue with Scottish Power.

The final bill from Yorkshire to 5 December was correct and from 6 December to February when I gave new meter readings were also correctly billed; also i've now had the credit back from YE into Scottish; I worked out everything and it was correct.

So, no issues.

On the national average of 42% night use vs day use, Scottish's Energy rate is good - when they increase it in the next months which they will i'll switch however as it stands, quite happy.

Mrs_Arcanum

I am now getting the flannel that "We are still working alongside appointed Yorkshire Energy administrators to verify the final balances for former customers before being able to confirm the balance to be applied to your ScottishPower account. -"

Johnsy544

Would never use them again. Just like @t0rt0ise said leaving was a complete nightmare. Huge costs upon leaving as the meter had been incorrect.
With Octopus Energy now and couldn’t be happier.

MrChumley

Absolutely useless. I've just switched and it took five attempts to give my opening readings because their website doesn't work and their customer service is non-existent. I'm really not looking forward to having to deal with them.

Gary1963

MrChumley said:

Absolutely useless. I've just switched and it took five attempts to give my opening readings because their website doesn't work and their customer service is non-existent. I'm really not looking forward to having to deal with them.

Keep an eye on the DD's...it either won't be taken or it will be hiked up!...I switched to another tariff through a comparison site at their suggestion to pay the same but by monthly billing. You really couldn't make it up. Only staying for the referral payout!

hybernia

Amazing (not) how complaints about Spanish Power continue to pile up.

Amazing (not) how a spineless, toothless energy regulator continues to let the company keep a UK operating licence that should've been revoked long since.

Myname2012

I was switched to Scottish Power from Tonik. I sent through the meter reading as requested but I received no itemised bill until a few months in, when I received a demand for payment of £350. Despite explaining on the phone I didn't understand how they'd calculated my bill and asking them to call me at the weekend and not when I was at work, they failed to send an itemised bill and eventually sent threatening letters. Under duress I paid the bill and switched in March. I am now being badgered for a further payment of £400+ but still have received no bill or itemisation of what I owe them ever. On my last two calls I have explained that I have already paid £350 with no itemised bill and refuse to pay a further £400 without some kind of itemisation. Originally they said I hadn't paid anything. I had to prove I had paid them and provide dates and payment methods. I asked to complain and was switched to a general switch board menu with no complaints option. Now they are calling saying the £400+ is on top of the £350 they will start the debt collector process unless I make a payment but still have not sent an itemised bill. Should i pay this or refuse to pay more until I have received a full bill for my time with them?