Add your feedback on energy supplier Scottish Power

PhilBB

Rosrj1 - I've observed that SPs systems seem to be based on users doing what they expect, not doing anything at any time in the online account. I'm learning that it is bad to change anything in the run up to a DD date (I think I'd hold off at least a week before DD). Also wait until the DD is fully complete.

Refer to my post #558 - I now think that my tariff change at expiry of previous tariff did not happen automatically because I went and submitted readings the day before (my idea being to have an accurate and fair billing at tariff change rather than based on an estimate). I think this tripped up their systems as it put a bill pending when they should have run a tariff change bill.

As a follow up from my post #558 of thread -
I decided I would start submitting monthly readings (and hence getting monthly bills) just after the DD is taken. Yesterday I checked my bank account and the DD was showing so I submitted my readings. The bill generated from yesterday (already available today!) was not aware of the DD yet it now shows in the account. This bill happened to show there was a cheaper tariff so I went and switched, carefully checking their calculations, the calc for new tariff was correct but the saving was heavily exaggerated.

All the tariffs worth considering at the moment do not have online discount. I thought this was a mistake previously, then I thought it was an increase by stealth but one of the more expensive tariffs October 2018 still has the discount. I'm now inclined to think they just don't know or take care in what they are doing.

Hotspur

Have been with SP for a number of years and been happy with the service and price BUT decided to switch my elderly mother's supplier to SP and then things went downhill.

Firstly, they decided to add my mother's property to my existing account even though it had been made clear that the accounts should be separate and in different names. They assumed that I was a landlord although it was clear that I wasn't. Then, they cancelled my direct debit and sent me several messages about it. Then after reinstating my DD they cancelled it again! Computer error they said. In the meantime they set up a separate account for my mother but on a different tariff to the one signed up for! Several calls to customer service without sorting things out I decide to make a formal complaint. Right away put through to someone who had the authority to override the systems and make things right. Well it took a while after that but we ended up with two accounts for the two properties, in the right names and correct tariffs but it took a while.

The result of the experience is that I am now switching away from SP and will do the same for my mother when her fixed period contract ends.

hybernia

Hotspur wrote: »

Have been with SP for a number of years and been happy with the service and price BUT decided to switch my elderly mother's supplier to SP and then things went downhill.

Firstly, they decided to add my mother's property to my existing account even though it had been made clear that the accounts should be separate and in different names. They assumed that I was a landlord although it was clear that I wasn't. Then, they cancelled my direct debit and sent me several messages about it. Then after reinstating my DD they cancelled it again! Computer error they said. . .

The result of the experience is that I am now switching away from SP and will do the same for my mother when her fixed period contract ends.

Ah! Spanish Power's famous "computer error", the one that keeps recurring as a result of the "new" IT system installed all of THREE years ago but which the company continues to tell a witless Ombudsman Service that a "few" unfortunate teething troubles are responsible for a, er, "few" problems.

Computer error. The gift that keeps on giving . . . though only to Spanish Power.

barkat

The terms and conditions for this tariff state that the tariff is fixed until April 2019 only!:huh: Not July 2019!

hybernia

barkat wrote: »

The terms and conditions for this tariff state that the tariff is fixed until April 2019 only!:huh: Not July 2019!

For accuracy's sake, Scottish Power's actual offer details are here:

https://www.ukpower.co.uk/gas_electricity_suppliers/scottishpower/help-beat-cancer-fix-and-save-july-2019-v2

There is a separate April 2019 scheme.

Both schemes involve Scottish Power donating a maximum of £10 per dual fuel customer per year to a cancer charity.

Both are the latest examples of this manipulative company's attempt to cash in on the good name of a charity, and the good will of people, to rescue its own reputation from the ruins in which it so deservedly finds itself.

Anyone wishing to help a charitable cause can do so by donating the £10 (and more) that may be saved in terms of hassle and frustration by pledging their custom to any energy supplier other than Scottish Power.

Scotlands_Lite

Anyone else having issues with SP online accounts? (latest payments, readings and bill from this month all late / missing) after their latest system update...


https://www.scottishpower.co.uk/account/login.process?execution=e1s2


...which looks as if it may have gone as well as the last one!!!

System

I HATE HATE HATE Scottish Power. My first problem was in 2009 when they billed me £1700 for 3 mo the gas and electricity on a 2 bed terraced house. I disputed it with no luck and still have the default for that one showing up on my credit report.!

2nd time was when i moved in to my current house in 2012 the prepayment meters were already on Scottish Power so I just stuck with them and changed it over to my name. No problems until 2015 when I changed supplier then recieved a bill for £2000 for electricity from late 2013- early 2015 despite me being on prepayment meter. They said they never recieved payments for 18 months.!

There were hundreds of phonecall and emails with no success and in the end I went to the ombudsman who decided in my favour (dec 2017) that Scottish Power should amend the account balance to £0 apologise and give me £50 compensation which they did.!

That's not the end though, when i was having a skint week in January this year my electricity went off once again so I called my current supplier to see why it's costing so much and they made me aware that Scottish Power had applied a debt to my meter and had recovered £620 off me through that despite me never owing them anything.!

Cue more emails and telephone conversations, this time their tactic was to act stupid and only discuss the ombudsman case which was solved before I realised about the meter. I've given up now. They can keep it. It's too stressful.!

I'm with economy energy now they're fine. Never had any problems with British gas or utilita either.

Blackbeard_of_Perranporth

No problemo for over twenty five years. yesterday I changed in tariff to their Super saver April 2019 ssaving on my October 2016 Dec 19 fix, paying lower again.


Well done

hybernia

If you've never, in 25 years, changed from Spanish Power to a different supplier, then you've never enjoyed the delights of its billing system, threatening letters and debt collectors. You've missed so-ooo much, haven't you?

System

agree with pp. They are fine as long as you stay with them, it's when you try to leave they turn on you. A bit like an abusive partner!!!