Edf energy reviews: Give your feedback

themonk3106

Greetings,

Signed up with EDF for another year. Didn't receive anything from them regarding my Tariff switchover via email:mad:. The only thing I have received from EDF is email concerning a SMART Meter and a meter read.
Logged into my account today found a letter addressed the 11th which states I have a 14 day cooling off period after I signed up for the new tariff which already was up before they printed this letter. So no cooling off period.:mad:
With regards to the new Tariff buried in the T&C's (which are so small that you need a magnifying glass to read them:mad:) it states:
SIGNING UP FOR THIS TARIFF MEANS YOU AGREE TO:
• Manage your account entirely online – you won’t have access to our
call centre, but our online Chat advisers and Help Centre are available
24/7
• Provide a valid email address and register for MyAccount – if you
prefer phone support, this tariff isn’t for you
• Receive your bills, account information and updates electronically –
paper communication isn’t an option with this tariff
• Have both your electricity and gas supplied by EDF Energy (or
electricity only if you don’t have a mains gas supply to your property).
• That if you do not have a smart meter you agree to have one fitted.
You can arrange to have a smart meter installed by visiting edfenergy.
com/getsmart or by calling us on 0333 200 5104.
:mad:If you do not have a smart meter installed within 3 months of being
supplied on the Simply Online tariff your contract will come to an end
and you will be charged an early exit fee of £35 per fuel.:mad: We will then
continue to supply you on our deemed contract scheme until:-
- you enter into a new contract with us (in which case we will cancel
your exit fee) or
- you change supplier.
Our deemed contract scheme has a different price to our Simply Online
tariff. You can find details at edfenergy.com/sites/default/files/r505_
deemed_rate_card.pdf

This does not work"edfenergy.com/sites/default/files/r505_
deemed_rate_card.pdf":mad:

And I do not agree with their statements.

Nowhere within the Tariff under "Additional products or services included" on MSE Energy Club does it state a SMART Meter is mandatory.:mad:

MSE Energy club should have deals for those who have SMART Meters and those who haven't. This claptrap about SMART Meters save you money is hogwash. SMART Meters save the Energy Companies money by not employing Meter Readers.

I don't WANT a SMART Meter in my home and if EDF and myself cannot come to some reasonable understanding it is therefore its going to cost me money.

Ageing_Stick_Insect

That's why I switched to Octopus. Just didn't trust EDF. What they're saying though is you can refuse a meter but have to pay for the privilege. Take your business elsewhere.

Kowman

themonk3106 wrote: »

Greetings,

Signed up with EDF for another year. Didn't receive anything from them regarding my Tariff switchover via email:mad:. The only thing I have received from EDF is email concerning a SMART Meter and a meter read.
Logged into my account today found a letter addressed the 11th which states I have a 14 day cooling off period after I signed up for the new tariff which already was up before they printed this letter. So no cooling off period.:mad:
With regards to the new Tariff buried in the T&C's (which are so small that you need a magnifying glass to read them:mad:) it states:
SIGNING UP FOR THIS TARIFF MEANS YOU AGREE TO:
• Manage your account entirely online – you won’t have access to our
call centre, but our online Chat advisers and Help Centre are available
24/7
• Provide a valid email address and register for MyAccount – if you
prefer phone support, this tariff isn’t for you
• Receive your bills, account information and updates electronically –
paper communication isn’t an option with this tariff
• Have both your electricity and gas supplied by EDF Energy (or
electricity only if you don’t have a mains gas supply to your property).
• That if you do not have a smart meter you agree to have one fitted.
You can arrange to have a smart meter installed by visiting edfenergy.
com/getsmart or by calling us on 0333 200 5104.
:mad:If you do not have a smart meter installed within 3 months of being
supplied on the Simply Online tariff your contract will come to an end
and you will be charged an early exit fee of £35 per fuel.:mad: We will then
continue to supply you on our deemed contract scheme until:-
- you enter into a new contract with us (in which case we will cancel
your exit fee) or
- you change supplier.
Our deemed contract scheme has a different price to our Simply Online
tariff. You can find details at edfenergy.com/sites/default/files/r505_
deemed_rate_card.pdf

This does not work"edfenergy.com/sites/default/files/r505_
deemed_rate_card.pdf":mad:

And I do not agree with their statements.

Nowhere within the Tariff under "Additional products or services included" on MSE Energy Club does it state a SMART Meter is mandatory.:mad:

MSE Energy club should have deals for those who have SMART Meters and those who haven't. This claptrap about SMART Meters save you money is hogwash. SMART Meters save the Energy Companies money by not employing Meter Readers.

I don't WANT a SMART Meter in my home and if EDF and myself cannot come to some reasonable understanding it is therefore its going to cost me money.

I totally agree with you about the smart meters.

That Tariff sounds as if it is a breach of disability legislation for people who are dyslexic and would struggle to use online chat.

You were never served with the letter (it sitting on their portal does not count as service).

Get the Tariff cancelled and get away from EDF

As I understand it nobody can be forced to have a smart meter, their assertion of your agreement is not your agreement, I gather they just move you to a different tariff if you refuse.

The cooling off period has not happened so demand they cancel it or else take the dispute to the ombudsman which will cost them £350.

charlie1314

Scottish power charging 28p per say to maintain your meter rip off l contacted other top 6 energy plcs to ask how much they charge for meter maintenance Ovo Edf ,Eon did not answer l got a depending on so your tariffs are not so money saving . Scottish power charge me 28p per day to maintain a out dated meter

Melb8612

Hi everyone. We switched to EDF and gave them accurate readings. The new price is now £30 more a month that our original quote. I contacted them but don’t understand any of the jargon. We are now paying what we paid with our old supplier. Can any1 help? Thanks

Gerry1

You need to think in terms of annual costs for the amount you use. The DD is just a contribution to a glorified kitty. Give monthly readings and ask for a refund if a sizeable credit builds up.

Alternatively, seek a supplier that allows variable direct debits where you pay for the exact amount you use each month, just like a petrol pump.

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

tammy66

Today I rang edf energy and was told that as a existing customer on a fixed tariff, I would have to pay exit charges if I wanted to join the above tariff , yet it does not say that in the email I received today from the cheap energy club
anyone any comments
Thank you

Craig2909

I have a thread with regards to the below.
EDF has messed up my switch whereas I was leaving them to go to British Gas.
First they sent my electric to Peoples energy and my gas to British gas. This was rectified and both supplys went to British gas
but
EDF has tried multiple times to switch my gas back to themselves. This has been blocked each time, until yesterday I learnt that they had managed to gain control of my gas again.
Both EDF and British gas acknowledge this is an error and my gas is moving back to British gas.
Today I learnt from EDF that they are going to charge me for the period that they incorrectly had my gas supply and at a rate that is more than my tariff with British gas - I will be paying more for my gas than if it had remained where it was supposed to be!

EDF are unwilling to do any more to help resolve my issue and are sending our a letter to state as such and are providing info for me to take my complaint to the ombudsman.

Consumerist

Craig2909 said:

. . . EDF are unwilling to do any more to help resolve my issue and are sending our a letter to state as such and are providing info for me to take my complaint to the ombudsman.

They clearly don't believe that you will bother to take it to the Ombudsman.

If you decide to pursue it then it would be a good idea to first see what periods BG will be charging you for but, in any event, it is the suppliers, between them, who have caused you a great deal of inconvenience and so you should seek compensation for that and any consequential losses.

Good luck.

Craig2909

Consumerist said:

Craig2909 said:

. . . EDF are unwilling to do any more to help resolve my issue and are sending our a letter to state as such and are providing info for me to take my complaint to the ombudsman.

They clearly don't believe that you will bother to take it to the Ombudsman.

If you decide to pursue it then it would be a good idea to first see what periods BG will be charging you for but, in any event, it is the suppliers, between them, who have caused you a great deal of inconvenience and so you should seek compensation for that and any consequential losses.

Good luck.

Thank you