Edf energy reviews: Give your feedback

Consumerist

moonpenny wrote: »

You say you can't be forced to have a Smart Meter but I have just agreed to a new tariff and in the t's and c's it says I am agreeing to having a meter fitted.

I do not want a Smart meter but the tariff was much cheaper than others on the comparison sites. Also, the other sites dont tell you if you have to sign up to a smart meter u ntill you read the small print.
I am beginning my cooling off period and am seriously thinking of pulling out of the deal

What would happen if I refused the meter given that it was a condition of the tariff?

My guess is that you will be put on their default tariff and early-termination charges might apply.

If you definitely do NOT want a smart meter, cancelling the switch during the cooling-off period would be a better option.

BargainHunter48

Dual fuel switch from Green Star to EDF went smoothly in early summer and cashback paid, thanks! Sent in regular meter readings and lo and behold, EDF proposed raising dd straight away. First time relented but now refusing to reconsider. I realise a fixed tariff is the tariff, not usage or price of energy itself, but 18% seems a bit much, especially as I'm in credit! Waiting for further response now...

Consumerist

BargainHunter48 wrote: »

Dual fuel switch from Green Star to EDF went smoothly in early summer and cashback paid, thanks! Sent in regular meter readings and lo and behold, EDF proposed raising dd straight away. First time relented but now refusing to reconsider. I realise a fixed tariff is the tariff, not usage or price of energy itself, but 18% seems a bit much, especially as I'm in credit! Waiting for further response now...

You are entitled to a justification of the DD amount and I assume that you have already asked.

If you're not satisfied with their explanation and they won't compromise then you will need to start their formal complaints procedure so you can submit it to the Ombudsman.

Edit
Bear in mind that at the end of summer you need to have sufficient credit and DD amount to cover your estimated consumption during the winter and spring of next year.

perfect10

Can anyone advise how to get in touch with EDF?
The online chat doesn't ever work and when it does I get cut off or wait in a queue for long period of time and then it says service not available.
I have phoned but can't do anything as need to resolve issue for my elderly mother who can't hear on the phone so can't speak to advisers. I was given an email for customer enquiries but guess what - it didn't work. I have emailed the complaints department but no response at all?
Any help please?

The_Fat_Controller

If you don't want to be in credit in one season and debit the other, you can change to Direct Debit Whole Amount (Monthly) as long as you are happy to enter your meter readings each month when requested.

That way you'll just pay for what you actually use, no more, no less.

The above method of billing still counts as Direct Debit so you get access to the best deals.

perfect10

The_Fat_Controller wrote: »

If you don't want to be in credit in one season and debit the other, you can change to Direct Debit Whole Amount (Monthly) as long as you are happy to enter your meter readings each month when requested.

That way you'll just pay for what you actually use, no more, no less.

The above method of billing still counts as Direct Debit so you get access to the best deals.

How? there is no option to change to this method on website?

Cell

perfect10 wrote: »

Can anyone advise how to get in touch with EDF?
The online chat doesn't ever work and when it does I get cut off or wait in a queue for long period of time and then it says service not available.
I have phoned but can't do anything as need to resolve issue for my elderly mother who can't hear on the phone so can't speak to advisers. I was given an email for customer enquiries but guess what - it didn't work. I have emailed the complaints department but no response at all?
Any help please?

Hi

I've just been through to them in relation to the MSE tariff switch and was on hold for around 40 minutes.

The guy was as helpful as he could be given that the previous person I'd spoken to in early September has done nothing.

In the short term we are, if you pardon the pun, powerless unfortunately. Talk of Regulators and complaining to Chief Executives are all very well for the time rich, but for most of us it's just tiring, frustrating and worrying.

Consumerist

perfect10 wrote: »

Can anyone advise how to get in touch with EDF? . . .

When I was with EDF I used the following email address:

[EMAIL="advisor@edfenergy.com"]advisor@edfenergy.com[/EMAIL]

Hope it still works.

Tony_Bone

Not been left overly impressed with EDF. I was with them on a previous MSE tariff and decided to stick with them and move onto the "Easy Online Exclusive Sep19" through MSE. This process started on 21 August.

After about 3 weeks with no contact from EDF I contacted them using the customer contact form in my account asking what was happening and would I be moved on to the right deal in time and not on to their variable tariff. I received the following response on 21 September:

"Thank you for your email dated 12 September 2018.

I regret the delay in response.

We currently have a high volume of outstanding product changes for the most recent collective switches for tariff’s Easy Online Exclusive September 19, Easy Online Exclusive September 19 V2, Easy Online Exclusive September 19 V3, Easy Online Collective September 20. This is due to high volumes coming in over the last week and bank holiday. All of our teams are working hard on these so that the backlog gets cleared over the next few weeks.

I can confirm that all product changes will be backdated by the concerned teams so you will not be financially impacted."

It's now 3 October (over six weeks after the start of the switching process) and I STILL have heard nothing from EDF about the progress of my switch and my account now says I am on their variable tariff.

Pretty poor service to be honest and it's experiences like this that will put a lot of people off from changing their energy supplier.

The_Fat_Controller

@perfect10

I changed the billing method by calling them, you should also be able to do it via Live Chat after logging into MyAccount.

https://edfenergyuk.custhelp.com/app/answers/detail/a_id/1432