Co-operative Energy reviews: Give your feedback

novelty-socks

Was fairly happy with the Co-Op but currently they seem to be struggling to get the basics right. They've moved to a new online billing system which I've struggled to register for and can't currently sign in to. Apparently my password is wrong, but the password reset link doesn't work either.

Calling them inevitably results in a long wait to speak to anyone.

Can't say I would recommend at the moment.

octygone

Well three months after I applied my Gas eventually got swapped over.... I am still waiting for the Electric to be swapped over.... no sign of anything happening soon..... the online account is useless and doesn't work, customer service is non existent, still not had any sign of a bill for the gas yet...... WARNING don't go anywhere near this company, this is the worst one I have dealt with so far.
Wish I could cancel and start with someone else but I fear that would make things even worse

janb5

Definitely cancel and transfer to another company- suggestions on the utility section on the main forum. Also look at their Facebook page for further unfavourable comments!

Nada666

janb5 wrote: »

Saw today that some of my posts have been deleted when another poster said we were all complaining too much. Funny how I get my post deleted!

Possible. Or perhaps you are mixing up this thread with this thread.

TrevorOfTrevorLand

During this week I got a letter from my previous supplier E.On kindly telling me they owed me money. I called to be told they were still waiting since May 2 for meter readings from Co-op to calculate my final bill! (This was after the previous letter telling me I owed them money!!!)


So, I phoned Co-op, ended up talking to someone in sales as the customer service queue was too long! They've put a note on my account, aka done nothing.


Then today I get a letter franked yesterday (16 July) with a letter inside dated 26 June telling me my switch was progressing nicely, they just need my meter readings within 2 days!!!! So for the 3rd time, I've entered this data online. Let's see what happens.


They really haven't got a clue have they?

janb5

Nada666 wrote: »

Possible. Or perhaps you are mixing up this thread with this thread.

You`re quite right and I have removed my post. Thank you

bellandbottle

Today I received a call from the Co-op - this in response to a letter I sent them. They requested that I send them the final statement from my outgoing supplier, so that they can calculate how much rebate to give me on the electricity supply - which was late coming over.

It was clear from the conversation that the staff are feeling more in control of the situation, and my account seems to be settling down.

I still feel for the folks on the other thread.

downshifted

I was content with the Co-op until their new system arrived and now I can no longer access my account. I've tried several phone calls with no success and eventually, several weeks ago - an email. I've now, at last had a response

About your recent email

We’re contacting you regarding your email reporting an issue with your
Co-operative Energy account.

We are sorry if you have had to wait

As you may be aware, we’re currently replacing all of our computer systems across our growing business. We are experiencing a number of issues as we embed the new system into our business and as a result, we have received a large volume of emails. This has meant some of our customers have waited a long time for issues to be resolved, which is not the level of service you deserve.

If we have resolved your issue, we apologise for bothering you and would ask that you ignore this email.

What to do if we have not yet resolved your issue

If we have not yet resolved your issue, can you please forward it to one of the following email addresses:

So basically I have to start all over again - I despair!

Purple_Wolfhound

Hi, Switched to Co op energy after it was suggested by the Energy Club as a cheaper alternative to my current supplier but had no progress info from them, no welcome pack or requests for initial meter readings. I started the process in March and it was only after calling them at the end of May I was told I had been with them since 2nd May! The call waiting times were horrendous and then at the end of June got letters telling me my switch would soon be completed even though I had been with them for two months!. That is still happening now, had two this week and more worryingly is that there is no account info online and no one can help or know when either of these issues will be fixed. The chap I spoke to today agreed the whole set up was a shambles and said it had been like this since March. I don't think under these circumstances they can in any way be a recommended switch option. Always thought previously the Co-op were well regarded!

downshifted

Further to my post above I have spent the afternoon on the phone and can now get into my account on the website. But what a waste of time - there is no access to the full detail of previous bills, no info about meter readings, just how much you have paid and how much they calculate you owe (no way to check the workings) It doesn't even say what tariff we are on and how they calculate the charges. As far as I can see the previous system was far better! All this waiting for a rubbish system! I'm moving on asap!