Co-operative Energy reviews: Give your feedback

scotty76

I've (apparently) been with the Coop since the 4th of May. They've taken no Direct Debits yet. I never got my welcome pack. I;ve had no replies to emails. I've had letters in June and July saying my switch is nearly complete and can I supply meter readings within 2 days of a letter dated a week in the past.

Goodness knows what's happening and if they'll ever fix this.

One word: AVOID.

modsandmockers

Amidst the chaos within Co-operative Energy, I recently succeeded in switching my daughter onto a longer term fix because her previous tariff was due to expire at the end of September, and I had no confidence in Co-op Energy’s ability to handle the situation rationally (my daughter has received no bills since December, and has had no DD’s taken since April). I made the switch using the Co-op’s main site, rather than wasting my time trying to get any sense out of the customer account portal, and I was quite surprised to find that the main site was capable of recognising my daughter’s account details (I am a ‘named person’ on my daughter’s account because she struggles to deal with the energy industry’s pathetic excuses for customer ‘service’). I was pleased to receive an email confirming that the switch had taken place, but I was doubtful that the promise of a welcome pack within 21 days would be fulfilled. But guess what - my daughter has just shown me the letter which she received yesterday, and it confirms all the details of the switch including full details of the tariff prices, and the date from which the new tariff will apply. Hooray - I no longer have to worry that my daughter will be switched onto standard prices at the end of September, and, because the new tariff has no exit fee, my daughter will be free to switch supplier just as soon as I am confident that Co-op Energy’s ‘system’ will be able to deal successfully with such a complicated process. By my calculation, my daughter is currently indebted to Co-op Energy by around £200 even though her online account page shows that she is in credit by around £400. She is putting a monthly amount into a dedicated savings account so that, if and when Co-op Energy get their sums right, she will be able to pay.

One interesting feature of the new Tariff Information Label is that it shows the standing charge as an annual figure of £70 for each fuel. This is infinitely more useful as a way to compare tariffs, but it will of course still be necessary to use a daily figure in order to check the accuracy of any bill which Co-op Energy might eventually get around to producing.

Consumerist

modsandmockers wrote: »

Amidst the chaos within Co-operative Energy, I recently succeeded in switching my daughter onto a longer term fix . . .

Bravo, mon dieu!

Let us hope this is a sign of things to come (sooner rather than later). I want to claim a refund on my energy account with Co-op but daren't do anything to upset their already shattered apple cart for the moment.

modsandmockers

Consumerist wrote: »

Bravo, mon dieu!

Mon ami, s'il vous plait

Consumerist

modsandmockers wrote: »

Mon ami, s'il vous plait

je m'excuse.

madkingsoup

I switched to Co-op in January but since then it's become increasingly uncompetitive so in May I left for Scottish Power.

Co-op acknowledges my departure in a letter which says there was no penalty. But that was the last time I heard from them. Scottish Power have confirmed I am now with them, but Co-op won't close my account. I cancelled the direct debit, just in case, but they won't send me a final bill. Or rather, they won't respond to my requests for a final bill. And so I'm sure this will get complicated.

And presumably because Co-op won't let go, my Cheap Energy Club stills says the switch is underway.

I may have saved a few quid over a few months, but I wish I'd never put my trust in the Co-op brand.

Consumerist

madkingsoup wrote: »

. . . And presumably because Co-op won't let go, my Cheap Energy Club stills says the switch is underway. . .

If you email CEC (energyclub@moneysavingexpert.com) they will reset your account for you.

If you've cancelled the Co-op DD then it's just a question of waiting for the final bill. When it arrives, check that they have used the same closing readings as SP has used as opening readings and request a refund.

With any luck it's more a question of time rather than complication. If you think it's taking too long then make a formal complaint but word has it that they are responding slowly to complaints too.

I'm currently with Co-op and agree it's a bit of a shambles as the moment.

Jamie_Cortez

An absolute disgrace.

Since switching from First Utility (who were good) my experience with the Co Op has been a complete polarizing experience.

No bills produced but money taken from my account, supplied meter reads not making it onto my account, estimated opening reads, sending me letters about giving them my opening meter reads 3 months after they have had my supply!!

And to top it off, when speaking with customer services today (politely) i got cut off from the person and transferred to god knows where it's still ringing...................

CooperativeEnergy

Good afternoon,

We are sorry to read about you recent problems with your energy account. We sincerely apologise for the service you have received.

Please forward the details of your complaint to onlineenquiries@cooperativeenergy.coop, along with your account number and your phone number or email address, and I will escalate this upon receipt.

Many thanks, I look forward to hearing from you and helping to resolve your issue.

Co-operative Energy

modsandmockers

CooperativeEnergy wrote: »

Good afternoon,

We are sorry to read about you recent problems with your energy account. We sincerely apologise for the service you have received.

Please forward the details of your complaint to onlineenquiries@cooperativeenergy.coop, along with your account number and your phone number or email address, and I will escalate this upon receipt.

Many thanks, I look forward to hearing from you and helping to resolve your issue.

Co-operative Energy

Well, hellooo! At last you are waking from your slumbers! I hope the email address is being monitored 24/7 by your crack team of special forces!