Co-operative Energy reviews: Give your feedback

boobbby

TrevorOfTrevorLand wrote: »

After chasing the Co-op by email they eventually told me I switched in early May and a welcome letter was on its way. No welcome letter arrived. No request for me to read my meter, nothing, just silence. I emailed: No response to emails. I emailed the dedicated MSE address, got a read receipt, but no response to the dedicated MSE email address either.


I phoned them on Wednesday. After 30 minutes I got through to a fairly grumpy assistant who did get the letter sent out to me, with it arriving today. Now I have an account number to let me register online. I decided to read my meters and submit those values. Gas was OK, but it wouldn't accept the electric value. I phoned them again. Their system tells them the last values are from just a week ago and were customer values (how could they be?). Either I've used a lot of electric in one week or their meter reader got it wrong!


MSE tell me the switching payment has been made last Wednesday. I hope they manage to get that done correctly!


All in all, I'm not impressed so far.

Which site advised you change to the Co op ? I think after a while you will become even more less impressed as they have now almost reached the bottom of the energy companies with the worst customer service and a completely useless web site

TrevorOfTrevorLand

I switched on a group switch with MSE! At that time the ratings were OK. But they seem to have collapsed since.

boobbby

TrevorOfTrevorLand wrote: »

I switched on a group switch with MSE! At that time the ratings were OK. But they seem to have collapsed since.

It actually collapsed in early March when they set up a new and untested web site so I am surprised that MSE are still advising changing to the Co op. (I changed in Febuary when the old site was working perfectly)

Consumerist

boobbby wrote: »

. . . so I am surprised that MSE are still advising changing to the Co op. . .

To be fair to MSE (CEC), they only present the (financial) facts but I understand they are currently warning prospective customers of the current difficulties with this supplier.

Former_MSE_Weleid

It's extremely disappointing to hear about the problems that some users have had with Co-operative Energy. Co-operative Energy was a top pick on the Energy Club site some months back, this was whilst it was known for delivering decent levels customer service.

Once we began to hear about the problems that some users were having with the supplier it was no longer a top pick and we issued a user warning underneath Co-op tariffs on the results page. We've also published two news stories about the matter. Here's a link to the last one written:

http://www.moneysavingexpert.com/news/energy/2015/06/co-op-hit-by-customer-service-backlash-in-mse-energy-poll

If you have any questions or would like some assistance, email us at energyclub@moneysavingexpert.com and we'll see what we can do to help.

MSE Weleid

TrevorOfTrevorLand

Thanks. I'll keep your offer in mind.


They do appear to be in an awful mess right now, so I fear anything could happen!

zappster

After Co-op Energy randomly stopped taking our direct debit in August last year, after we complained umpteen times by phone and email (and got nowhere) and after we switched to EDF in April 2015 ...

... Co-op Energy took a direct debit payment from my account today, even though I'd cancelled it both with them and the bank. They've simply presented it again. What a cheek.

The bank were fine about it, they'll simply refund it.

Co-op Energy ? Useless gits.

r2015

I thought I would give the Co-op a meter reading and see if their site had improved.


No, still slow, took 5 minutes to enter my gas and electricity readings.


I was told I have a £805 credit, so that is good.


However I haven't had a bill for 201 days.


According to my spreadsheet I have used £326 of electricity and £346 of gas so maybe not such a big credit after all.


I am just wondering when I will get a bill.


Only another 269 days to go until my tariff ends and I can leave.

Consumerist

r2015 wrote: »

. . . However I haven't had a bill for 201 days. . .

Providing they know how to contact you, they can't back-bill you for more than a year so hang on in there.

johnbhoy10

johnbhoy10 wrote: »

Got a call from them on Friday with regards to my complaint. Guy was pretty decent. I told him my main concern now that i have left them was they don't screw up the switch away and also take too much money off me. He said he would cancel direct debit and make sure they use the reading i gave them as a final reading and EDF as my opening reading with them.

He then said they would work out how much i owe them (which i know anyway) and then contact me with bill and also a credit towards it as compensation for a total lack of service. Fine by me as this is what i wanted anyway. Didn't ask for compo but he seemed most insistent!

Hey guys-

Got an email from this guy last night with final (and only) bill and credit. Was with them from end of March till middle June. They've even got this totally wrong but it's my favour so i'll leave it at that. I gave 5/6 readings over this period including initial and final readings. They've not used the correct ones but that's their problem. Think part, if not all, the reason for credit was so they could get shot of my complaint and close it off. So that's me hopefully clear of them.