Great 'Work in a bank? What should we know' Hunt

peed_off_3

I work for LTSB and can confirm that downgrading your acc will not affect your overdraft limit, just the amount of interest you pay when you use it. One poster said on the classic acc you get £10 interest free overdraft, this was actually removed last year so you will pay interest (off the top of my head roughly 18.70% a year for classic) on whtever you use.

A great tip if you have a fee paying acc with this bank is to ring their main customer services number to downgrade your acc to a classic (takes no more than 24hrs) then ring back the following day and ask for an upgrade. At the moment new upgrades upto the 8th of may are select acc £2 until october, gold acc halfprice for 3 months (£5 instead of £10) , platinum half price for 3 month (£7.50 instead of £15 and premier halfprice for 3 months £12.50 (instead of £25). After this date the offer will change. Basicallly just keep downgrading and upgrading over the phone whenever your offer runs out and a new one starts. The advisor wont be bothered cause like an earlier post said, sales targets and sales pressure are ridiculous and people could and do lose their jobs so they will be glad of the "customer request" sale

almeida8

convenience101 wrote: »

IF YOU ARE AN RBS CUSTOMER, PLEASE READ THIS!

Some of you will be more surprised than others to read this! When your branch cold calls you and 'invites' you in for a "Customer Service Review", beware! This is not intended in any way to benefit you, but rather the bank, who will attempt to sell you RBS products.

I'm an RBS customer, and on the whole a happy one. I wasn't impressed with the 'review' I had last summer, though.

I have a sizeable loan with them, and the cold call promised that they could save me money. I made an appointment for a few days later and duly turned up...the guy was away for his lunch. I was about to leave when he appeared, very apologetic - he'd not written the appointment in his diary.

Fair dos, these things happen. But I was not impressed when 'saving me money' turned out to be a consolidating loan at 6.3% (or whatever it was.)
'But,' I said 'I already have a loan with you at 6.1%...'
*cue frantic shuffling of paper and tapping away at the keyboard*
'Ah...'
'...so 6.3% isn't exactly going to save me any money, is it?'
'Err...'

Needless to say, I declined an invitation a month or so ago to attend another review...

Paul_Herring

thebyp wrote: »

I hate to point it out, but sometimes an account review (or equivilent) can be a very good thing, even if you don't think so yourself.

I concur - I had a review at LTSB 2 years ago - I came out with a 10K credit card to stooze with for 6 months (no fee) which I repeated for another 6 months when I rung up to cancel, and was told that I could have a 10K (yes - £10,000) overdraft in *addition* (both surprised me). I applied online for £5k OD some months later (now back to £500) to help financing a new car.

MABLE

I am on the whole pleased with LLoyds TSB. They have given me a £10,000 overdraft about three years ago and have not once suggested a lower limit.
I am very sensible and very useful in case I need a large amount of money quickly.

kneehigh85

I think a lot of people are worrying unduly about martin asking us to disclose bank information. If I were at work and a customr asked me how we work out this stuff and what their own individual score and things were I would definately be allowed to tell them all those things and having read all the previous posts on here, I dont think enybody has said anything too revealing at all really.

foolsgold99

Hello,
I've noticed that there have been a few Lloyds TSB employees giving good advice. i was wondering if any of you could shed any light on the 8%regular saver as I have been into a branch to ask this question and no one could help me.
I opened up an 8% regular saver (linked to the current account) about a year ago, when it was offering 2 years at 8%. I've since seen that it has now dropped to 1 year at that rate. What I would like to know is that will I still have it fixed for the 2 years. I'm sure there are others that would find this useful.

Thanks very much :T

a&akay

No need to. I emailed them and they came back that the 2 year still stands for those who opened it when that was the deal.

peed_off_3

foolsgold99 wrote: »

Hello,
I've noticed that there have been a few Lloyds TSB employees giving good advice. i was wondering if any of you could shed any light on the 8%regular saver as I have been into a branch to ask this question and no one could help me.
I opened up an 8% regular saver (linked to the current account) about a year ago, when it was offering 2 years at 8%. I've since seen that it has now dropped to 1 year at that rate. What I would like to know is that will I still have it fixed for the 2 years. I'm sure there are others that would find this useful.

Thanks very much :T

As an employee I can confirm you will defo get your 2 years at that rate as that was the opening offer, new monthly saver accs only get the rate for 12 month now.
To be honest im not surprised the branch staff couldnt answer your query , even though every frontline/selling employee should know the answer. Our business is more focused on selling the product rather than small details like that. Staff now only get graded on sales and not customer service

Also ltsb customers may have noticed when they ring the bank they no longer speak to anybody in India. This is because all calls to India were abandoned in March due to customer complaints however dont be fooled. Isnt it strange the bank never announced this? Thats because they still have employees out there and they do "back office jobs" such as when you go into your branch to change your address or set up a standing order or cancel a direct debit. The form the branch staff fills in gets sent out there and the india staff do it. Clever eh? Well no not really not when they cant even spell "road" properly. My advice to anybody who goes into their branch to do these tasks is dont, do it over the phone instead where it is done immediatley by english staff

mrmajika

kneehigh85 wrote: »

I think a lot of people are worrying unduly about martin asking us to disclose bank information. If I were at work and a customr asked me how we work out this stuff and what their own individual score and things were I would definately be allowed to tell them all those things and having read all the previous posts on here, I dont think enybody has said anything too revealing at all really.

Agreed. It's a fine line which I don't think many have crossed.

elizw

I work for one of the smaller Building Societies. It has integrity and treats customers fairly - Staff do have targets though and the bonus is payable only when the branch meet the targets.