Primus telecom - broadband tech support are hopeless!

nogginthenog

macman wrote: »

Try harder: on page one under the Stickies:
https://forums.moneysavingexpert.com/discussion/4402171

No proof cited, No links, Nothing but Tittle Tattle. and heresay.

bod1467

They have a history of it - they went bankrupt in 2009. (I'm assuming it's the same company - the link relates to the US parent company).

[Deleted User]

Not good. I think this site needs to stop recommending them.

Only thing is I'm not the only one who seems to paying for a service and not getting it. What can you do now?

macman

nogginthenog wrote: »

No proof cited, No links, Nothing but Tittle Tattle. and heresay.

I didn't say there was proof. I said rumours.
But since it would surely be in Primus' interest to quell such rumours, were there no basis to them, why have they shut down all customer service communication without explanation?

macman

OP, it might be time to cancel your DD. Much more than a week without service could well be considered breach of contract, especially without any resolution in sight.

Gordon_Hose

nogginthenog wrote: »

No proof cited, No links, Nothing but Tittle Tattle. and heresay.

Holy f....

Hence why it's only RUMOURED.

[Deleted User]

But you must admit worrying that they're not even answering the phone.

Even main switchboard now goes to voicemail....

Primus_Saver_representative

Dear paulfoel

My name is Elliott Fischer and I am a representative of New Call Telecom,
the provider of the Primus Saver packages.

I would very much like help you with the issues that you are experiencing, my email address can be found within my profile so please feel free to contact me directly.

On a side note I can confirm that New Call Telecom is not 'going under', we are simply going through a period of increased busyness which has put a slight strain on our customer service team.

This busyness is partly down to the repercussions from the recent snow but also because we have released some very popular packages at a time when many other larger Telecos' have announced price increases. This has all resulted in a flux inbound inquiries.

I apologies sincerely for the any inconvenience that this has caused and offer you my assurances that any query sent to me directly will be dealt with swiftly.

I hope to hear from you soon.

Elliott

athomick

Nonsense. Your company has seemingly stolen £111 from me and have ignored all recent attempts by me to get it back. Customer services NEVER answer the phone and you seem to be just hot air.

[Deleted User]

Primus_Saver_representative wrote: »

Dear paulfoel

My name is Elliott Fischer and I am a representative of New Call Telecom,
the provider of the Primus Saver packages.

I would very much like help you with the issues that you are experiencing, my email address can be found within my profile so please feel free to contact me directly.

On a side note I can confirm that New Call Telecom is not 'going under', we are simply going through a period of increased busyness which has put a slight strain on our customer service team.

This busyness is partly down to the repercussions from the recent snow but also because we have released some very popular packages at a time when many other larger Telecos' have announced price increases. This has all resulted in a flux inbound inquiries.

I apologies sincerely for the any inconvenience that this has caused and offer you my assurances that any query sent to me directly will be dealt with swiftly.

I hope to hear from you soon.

Elliott

Elliot - To be fair I have now been able to speak to someone. When you do get through to someone they generally are very good if you get someone from the UK.

Pointless phoning at the weekend because you just get someone from India it seems who is totally clueless!

But, getting through is the big issue - some days its just impossible.

All well and good to blame increased busyness but, surely, its wrong to take on more business which leaves you unable to deal with current customers? Not much good having a cheap service if you can never get through in the event of a problem. Some people on this forum have suffered worse than me and have no service which they are paying for.

I'm sorry but until its actually possible to speak to someone then I can't in all honesty recommend One Call to anyone.

Interesting to note that when you've discovered that One Call are receiving bad press on a public consumer forum you've jumped in (although it took a while). Compare this with the phone calls I attempted, emails, calls to reception, even faxed I sent which were all ignored.