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Primus Customer Services Get To Work Now!!!!
organic_choc
Posts: 141 Forumite
in Phones & TV
Been waiting on Primus's Customer Services queuing system for the last 50 minutes and counting.
I reroute my phonecalls through them and for the past week I have been unable to make any call.
By the time I have dialled the fouth or fifth number I am greeted with this message:
"sorry your call has not been accepted"
This is the case even when I dial their Customer Services's 0800 number.
The music is awful and repetitive. No I won't be recommending any one to your services to earn that £20 credit any time soon!!! :mad:
I reroute my phonecalls through them and for the past week I have been unable to make any call.
By the time I have dialled the fouth or fifth number I am greeted with this message:
"sorry your call has not been accepted"
This is the case even when I dial their Customer Services's 0800 number.
The music is awful and repetitive. No I won't be recommending any one to your services to earn that £20 credit any time soon!!! :mad:
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Comments
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60 minutes and counting...0
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70 minutes and counting...0
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80 minutes and counting...0
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90 minutes and counting...0
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Will I get my call answered today?
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100 minutes and counting...0
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2 hours and counting...0
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2 hours 20 minutes and counting...0
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I have the same problem, and managed to get through to a poor soul in accounts, who, of course, couldn't do anything to help. She says there is a serious problem affecting hundreds of people, which accounts for the gridlock in the fault reporting system. So they are trying to fix it.
But there is a total lack of communication at Primus these days--I e-mailed last Wednesday (not wanting to listen to muzak at 14p a minute on my mobile) and didn't even get an acknowledgement. And again on Friday and got an auto-reply. They were really good before they were taken over by New Call Telecom.
Are you still on hold?0 -
Yes I am still on hold. I have wait till I go into work and call for free (both myself and my employer) while I work.0
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