Primus Customer Services Get To Work Now!!!!

organic_choc

2 hours 45 minutes. I guess I will wait till it's time to go home and try again another day.

macman

Primus has no meaningful phone-based CS-that's why they are so cheap.

organic_choc

macman wrote: »

Primus has no meaningful phone-based CS-that's why they are so cheap.

I have read this on other Primus threads. I have been with them for over 5 years. Had to call them once a few years ago but got through fast enough that I don't remember much of it. But this is really record beating.

I guess this thread may become helpful for other customers of Primus to know what to expect if they ever need to call their CS. Always call them on a wireless speaker phone so that one can go to the loo :rotfl:and have both hands free to do other things. :rotfl:

organic_choc

Disconnected.

organic_choc

3 hours 12 minutes and suddenly the phone line went dead. Totally quiet.

Tigger71

Same here,... first call on hold for 40 minutes, second 3 days later over an hour, third (this is to confirm installation !) 40 minutes and finally fith 30 minutes..... So I sent them an email canceling my order.

They said to give them a call !

Un-F**king Believable .

LizLock

My phone has started working again! Perhaps the person from accounts did a miracle. Is anyone else back to normal?

LizLock

When I got back from work my phone was back to normal: I think the person from accounts performed a miracle. I hope other people's are back, too.

caeler

I called them today at 17:05 and got through in 3 minutes. I am as surprised as you are! Their little message about peak times is totally true in my experience. The reason I called is that I hadn't recieved my login details which I emailed them about last Wednesday but hadn't heard anything. Not ideal but I am paying them next to nothing for the service!!

easilyamused

Oh dear this doesn't bode well. I was waiting to speak to someone the day before yesterday for 50 minutes before the hold music drove me mental and I gave up. Thought THAT was a long time until I came here!!!
Tried again this morning at 9am on the dot (when they open apparently) and sat in the queue for 10 minutes before work stuff meant I had to hang up.
Will try again during their off peak times, but am really not holding out much hope. I haven't had a dial tone or been able to make or receive calls for probably about a week now though, so quite what they're taking my money for I don't know!
Has anyone got an email address to try contacting them on?

Thanks