Primus Customer Services Get To Work Now!!!!

analyst_2

Here's an email address for them: [EMAIL="planettalkers@primustel.co.uk"]planettalkers@primustel.co.uk[/EMAIL]

I've been with them for over 7 years now - but that will end soon. What an absolute shambles this company has become since taken over by New Call Telecom Ltd in 2010.

Expect them soon to join the line of: Comet / Blockbuster / HMV / Jessops / et al.

EDIT: - update:
they (auto)replied to me using this email address: [EMAIL="savers@newcalltelecom.co.uk"]savers@newcalltelecom.co.uk[/EMAIL]
Clearly the first one got through, but maybe you might find the 2nd one better.
Well, OK better is a relative term. Given that the penny-pinchers appear to have sacked all their customer services staff, I really don't think this company is going to get any better - but could it get worse?
I won't hold my breath waiting for a response from real human being.

chrismbt

I called their geographic custoemr services number from my mobile and gave up after 15 minutes as I don't want to use up all my "free" minutes.

Now calling their 0800 number from a landline, been in the queue for 27 minutes already.

Didn't expect this from Martin Lewis recommended "61% Great" customer service company.

Nice to know my call is important to them, or so the recording keeps telling me.

Apparently if I don't call to confirm my line installation appointment they will cancel it!

analyst_2

Sorry to be the bearer of bad news, chrismbt

but you won't get through . . . ever!

easilyamused

Well I tried during their off peak times and after 1 hour and 40 minutes I had to hang up due to needing the loo!!

I also have their geographical number (my landline has no dial tone so I can't ring their freephone number from there ... hence me needing to ring them in the first place to report the fault!) but don't want to use up all my free minutes.

Thanks for the email address. I've duly sent them a snotty email and if I don't hear anything back from them in a couple of days I'll write a letter.

Paying for a service that I'm not getting is one thing, not being able to contact anyone in order to sort it out is another :mad:

How do I even contact them to cancel my contract????

analyst_2

Latest indications are that the company has gone belly-up.

We could all be in the doo-doo here.

zax47

analyst wrote: »

Latest indications are that the company has gone belly-up.

We could all be in the doo-doo here.

What a useful post.... not.

"latest indications", such as?

Perhaps you could cite some sources/links for us??

[Deleted User]

This site needs to stop recommending them.

Im same - broadband not working, cant get through. What can we do about it?

Not as simple as cancelling DD I guess because then you have to make alternative arrangements etc.

iwblue

Oh god let me tell you how bad they are. They took £99 out of my bank account incorrectly, its taken me 2 months and 20 emails to get any kind of response. They just ignore you, period. I have had to end up emailing every day, literally. They've said their going to refund my money but I'm still waiting. I'm going to take them to arbitration, now that the 8 weeks have passed. I asked for a deadlock letter, but they just ignored that. They are just not interested in the slightest. As soon as I get my money back I'm off.

If anyone has any problems here;s an e-mail address you can try gnelson@primustel.co.uk

Heinz

iwblue wrote: »

They took £99 out of my bank account incorrectly, its taken me 2 months and 20 emails to get any kind of response. They just ignore you, period. I have had to end up emailing every day, literally. They've said their going to refund my money but I'm still waiting. I'm going to take them to arbitration, now that the 8 weeks have passed. I asked for a deadlock letter, but they just ignored that. They are just not interested in the slightest. As soon as I get my money back I'm off.[EMAIL="gnelson@primustel.co.uk"][/EMAIL]

Why on earth didn't you TELL your bank to reverse the call using the Direct Debit Guarantee?