Rejection of car due to paint

Harry_Hammer

Hi All,
I have sent a letter and images to the Dealer Principal of the dealership by recorded mail today. (unable to do before as PO closed due to the snow!!)
I received a call from the salesman on Friday, confirming receipt of my email and images, which he has sent onto his Used Car Sales Manager. This is who I am now waiting for.
The Network Q warranty includes a multi Point check which states that it checks the paintwork. Due to the difference in colour and misalignment, this has not been done and therefore, I believe they are in breach of contract. Under this warranty, they offer a 30 day exchange programme, and it is under this that I wish for them to exchange the vehicle. I have threatened rejection to get them to move the situation forward and not sit and wait as I know rejection is a last resort for all concerned.
I have also contacted Vauxhall customer service for their response.

Used or New, I do not expect a vehicle to be two toned in colour as I am sure you would not also, particularly being from a main Vauxhall dealer, Network Q warranty included which makes a number of promises.

motorguy

Harry_Hammer wrote: »

Hi All,
I have sent a letter and images to the Dealer Principal of the dealership by recorded mail today. (unable to do before as PO closed due to the snow!!)
I received a call from the salesman on Friday, confirming receipt of my email and images, which he has sent onto his Used Car Sales Manager. This is who I am now waiting for.
The Network Q warranty includes a multi Point check which states that it checks the paintwork. Due to the difference in colour and misalignment, this has not been done and therefore, I believe they are in breach of contract. Under this warranty, they offer a 30 day exchange programme, and it is under this that I wish for them to exchange the vehicle. I have threatened rejection to get them to move the situation forward and not sit and wait as I know rejection is a last resort for all concerned.
I have also contacted Vauxhall customer service for their response.

Used or New, I do not expect a vehicle to be two toned in colour as I am sure you would not also, particularly being from a main Vauxhall dealer, Network Q warranty included which makes a number of promises.

I think you've done the right thing - you're giving them the opportunity to resolve, but made them aware you'll go down the rejection route if they wont.

fivetide

Harry_Hammer wrote: »

Hi All,
I have sent a letter and images to the Dealer Principal of the dealership by recorded mail today. (unable to do before as PO closed due to the snow!!)
I received a call from the salesman on Friday, confirming receipt of my email and images, which he has sent onto his Used Car Sales Manager. This is who I am now waiting for.
The Network Q warranty includes a multi Point check which states that it checks the paintwork. Due to the difference in colour and misalignment, this has not been done and therefore, I believe they are in breach of contract. Under this warranty, they offer a 30 day exchange programme, and it is under this that I wish for them to exchange the vehicle. I have threatened rejection to get them to move the situation forward and not sit and wait as I know rejection is a last resort for all concerned.
I have also contacted Vauxhall customer service for their response.

Used or New, I do not expect a vehicle to be two toned in colour as I am sure you would not also, particularly being from a main Vauxhall dealer, Network Q warranty included which makes a number of promises.

As Paul siad, all seems reasoned and well thought out. Good luck!

Harry_Hammer

Well, this is still ongoing. with the dealer finally agreeing to respray the bumper.
I took the car to their premises on Sat 9th Feb and they loaned me a car. I explained I could pick it up from Thur 14th and they would call me when complete.
By the 14th I hadn't received a call, so contacted them at 9.00am, the salesman advised he had been out the previous day and would contact the bodyshop for an update. I received a callback at 6.15pm where I was told the car should be back with them by 11.00am on Fri 15th Feb.
At 10.30am on the 15th, I decided to take a leisurely drive to the dealer as it was 90 miles away, I thought with this time, the dealer will call me to confirm the car was back. At 12.00pm I decided to take a break and have some lunch at services. At 12.45pm. still no call, so spoke to the salesman. He advised he had been with someone all morning and to give him 20 minutes and he will call me with an update. A further hour later no call, so I decided to continue with the remaining miles.
I arrived at the dealer and my car was in the car park, I inspected the front bumper to find an orange peel finish, poor finish where masking tape appeared to have been removed when the paint was wet.
I went into the showroom to speak to the salesman and he confirmed he hadn't yet inspected the car as he had been in training. He then inspected, Was non committal and returned to the showroom to speak to his manager. They advised the workshop believed the finish to be within standard, I explained this was incorrect as I could show them all the cars on their premises, would not have a finish like mine. They then advised me to go home and they would have the car repaired again.
the journey home was 2.5 hours and gave me time to think. I therefore emailed the Used Car Sales Manager to confirm I was not rejecting the car as I had given them the opportunity to repair and they had failed. They have responded and declined my request.

Where do I go next, Vauxhall CS are non commital. I have contacted the motoring press this morning and await their response.

what are your thoughts?

Wig

See post #36.... rejection is not childs play, you will be liable for their legal costs if you lose.
If you insist on rejection route get a solicitor involved now.

Alternatively think of other solutions as I mentioned in post #36

Or just tell them to repair the car - again.