Rejection of car due to paint

Harry_Hammer

With regards to the 100 mile journey, if I need to make it I will, however I have stated that any costs to return the vehicle to them will be their responsibility.

As for warranty/repairs, the vehicle can go to any Vauxhall dealer therefore a return journey to Croydon was never in the equation.

I will send the images and and a letter in the mail this weekend to cover myself, thank you for the advice.

motorguy

spacey2012 wrote: »

Obtain a opinion of a crash repairer, sounds like the vehicle has been involved in a collision.
If this is the case, get a copy of the report and write a Notice of rejection and serve it by hand at the dealership taking evidence on a camera phone or similar.
Then you will need to give them time to respond and then start a SOG claim.

I dont see how a car having previously been repaired is a basis for a rejection?

UNLESS the repairs are so bad as to make the car unroadworthy?

Also, it will be argued that there is no reason that the buyer could not have spotted this before purchase, given they presumably test drove the car and examined it before purchase?

motorguy

neilmcl wrote: »

As they are a main dealer and you purchased the car under their approved used scheme contact Vauxhall customer services and make a complaint to them.

^^^

This

Pressure needs to be applied to make good the paintwork and realign the bumper.

Nerja_2

They will of course argue the car was perfect when handed over. How can you prove it wasn't and that you didn't do the damage yourself?

Nerja_2

spacey2012 wrote: »

Matters not it does not count as a served document.
If you want to find a solution to this you are going to have to break some eggs to make your omelet.
You need a stick first : that is a report from an experienced repairer on the paint.
Then you need to SERVE a notice of rejection, by hand is best or as said recorded delivery post will do .

The dealer will just fob you off until you move in to a position on the board that threatens theirs.

Why do you say an email doesn't count?

arcon5

spacey2012 wrote: »

e-mail can be completely ignored from a Legal prospective and will be.

Absolute nonsense. Email is as durable as a tangible letter

arcon5

Also if you have the right to reject the goods under SoGA you are not bound to return the goods to the seller unless otherwise agreed - so you will need to check the details of the contract for this.

arcon5

Another question.... was you given the opportunity to inspect the goods before ordering or collection? If so, was the vehicle in the same condition then or was the damage caused after ordering but before taking receipt? This may affect whether you actually have a right to reject the goods.

Harry_Hammer

The vehicle was inspected and collected when it was raining and due to the car being wet, it was not noticeable that the paint colour on the bumper did not match the rest of the car.

motorguy

arcon5 wrote: »

Also if you have the right to reject the goods under SoGA you are not bound to return the goods to the seller unless otherwise agreed - so you will need to check the details of the contract for this.

I dont think he has. Arguably poor paintwork should have been spotted before purchase, and i dont think its a basis for rejection anyway - UNLESS its that poor to the point of making the car dangerous to drive.

And yes you ARE bound to return the goods to the seller.

Reject means reject. You cant drive about in the car and claim you've rejected it.