Yodel delivery driver stole my parcel

custardy

ollyh1990 wrote: »

What an utter shambles of a company :mad:

http://www.dailymail.co.uk/news/article-2851623/Outrage-delivery-company-ceramic-poppies-Tower-London-memorial-arrive-new-owners-doors-BROKEN.html

Though at the same time you have to wonder why they were used to deliver such precious and symbolic items, even if they are cheap to use!

Given the sliver of bubble wrap in those photos.
Im amazed so many were delivered intact. That would go for any carrier.
Would have been better charging ore and adding better packaging.

Yodel_representative

Hi, we’d like to help you with this. If you send me an email with further details I’ll take a look and be in touch shortly :-) You can find the email address on our profile page. Chloe

getting-sorted-sarah

Good luck Chloe, you are about to be inundated. You could start by IQ testing your drivers, because anyone who puts parcels in bins as a 'safe place' or in another experience of mine 'in green box' (the RECYCLING BIN, due to be emptied that day, which most people could identify as such, not as a random mysteriously convenient storage place) should not be working in delivery, or allowed to handle sharp implements.

lindens

1) they didnt charge to deliver any of those poppies
2) they weren't well packaged
3) if you watch the you tube video of the driver "throwing" it over the fence, he spent 10 minutes trying to get into the owners property, couldnt get through any of the locked gates etc and dropped it over the fence into a bush. if you want to secure the perimeter of your property fair enough , but make arrangements for parcels to be delivered without any fuss!

inzntace

[rant]

I ordered a 5.1 system with yodel24, which was supposed to be delivered by Friday 5 December. It was picked up from the seller, then the parcel was collected from the service centre at 1pm, returned to the same service centre 4 hours later and then once again despatched 40 minutes later. That is the last information of the parcel's existence, with Yodel's website saying that it has been delayed. I called on Monday and the automated tracking system told me that there has been a problem with the parcel and that I should contact the supplier, which I did. She said that it was picked up on Thursday morning and that is the last she heard from Yodel.

I then called Yodel and reached customer services where I was told that the parcel is lost in delivery (who manages to misplace a box which is huge, roughly a cubic meter?!?) and that they will call me back in 24 hours max (maybe that was the yodel24 service that I paid for - waiting for callbacks every 24 hrs). That never happened and after I called them up once again, no additional information was provided and I was told to wait for another 48 hours. This time I waited for 30 hours and called them back, where another person from customer service said that they won't be able to tell when the parcel will arrive, if it does arrive at all.

You pay £20 for a next day delivery and end up losing the much more valuable item instead - seems like a quality service that Yodel is providing, I do hope that they will become a parcel delivery monopoly in the UK (why not even the whole of Europe?).

[end of rant]

custardy

inzntace wrote: »

[rant]

I ordered a 5.1 system with yodel24, which was supposed to be delivered by Friday 5 December. It was picked up from the seller, then the parcel was collected from the service centre at 1pm, returned to the same service centre 4 hours later and then once again despatched 40 minutes later. That is the last information of the parcel's existence, with Yodel's website saying that it has been delayed. I called on Monday and the automated tracking system told me that there has been a problem with the parcel and that I should contact the supplier, which I did. She said that it was picked up on Thursday morning and that is the last she heard from Yodel.

I then called Yodel and reached customer services where I was told that the parcel is lost in delivery (who manages to misplace a box which is huge, roughly a cubic meter?!?) and that they will call me back in 24 hours max (maybe that was the yodel24 service that I paid for - waiting for callbacks every 24 hrs). That never happened and after I called them up once again, no additional information was provided and I was told to wait for another 48 hours. This time I waited for 30 hours and called them back, where another person from customer service said that they won't be able to tell when the parcel will arrive, if it does arrive at all.

You pay £20 for a next day delivery and end up losing the much more valuable item instead - seems like a quality service that Yodel is providing, I do hope that they will become a parcel delivery monopoly in the UK (why not even the whole of Europe?).

[end of rant]

You didnt pay for a next day service......

inzntace

custardy wrote: »

You didnt pay for a next day service......

Parcel delivery within 1-2 working days throughout most of UK's mainland.
Collections and Deliveries both enjoy over 98% success.
Collections are between 7am – 7pm.

Does this not mean that I did pay for the next day delivery in theory, not to mention that the name Yodel24 suggests the same?

And as an update to the whole situation I am still yet to receive the parcel. It did randomly turn up a week later last Thursday in my local parcel depot, where I have tried unsuccessfully get them to deliver it to me since Friday. Every day I called them and arranged the delivery, I was promised that the information is passed on to the parcel depot and the driver and that it will be delivered to me the next day. Called them on Saturday morning where I was assured that it is out for delivery. Called them again at 6pm after waiting for the whole day at home and I was told that it never left the depot. Arranged another redelivery for Sunday with the same customer service person who told me the parcel never left.

Called again Sunday at noon and was told that all the drivers already left the depot and my parcel was not taken by any of them as the depot didn't receive the order to deliver it. Arranged it for Monday after having a lengthy discussion where I voiced my concern that their customer service people are not doing their job and are blatantly failing their promises. Monday morning at 10am I got the same story how the depot never received any note from the customer service side and that the drivers are all on their runs already.

This got me thinking - why the hell should I be calling them just to get them to deliver something (not to mention that they STILL fail to do this even with endless phonecalls). Shouldn't a normal parcel service just deliver it automatically once it has been paid for and is in their system? I am at my wit's end with this. Now it has been almost 2 weeks since the supposed delivery time.

custardy

inzntace wrote: »

Parcel delivery within 1-2 working days throughout most of UK's mainland.
Collections and Deliveries both enjoy over 98% success.
Collections are between 7am – 7pm.

Does this not mean that I did pay for the next day delivery in theory, not to mention that the name Yodel24 suggests the same?

Nope,it explicitly states you didnt.

Elac

This company pay's peanuts to people using their own cars to deliver.

As customers we should be allowed to see what Couriers the company is using. I
stopped using Boots online because of Yodel.
I am now having trouble because I ordered from BHS and lo and behold they use Yodel. What companies like Yodel do is under cut all the others. They then as I said use the very lowest level of Courier. I know because my Husband is a self employed Courier in central London for a professional reputable company. He pay's a fortune for Courier Insurance for his van. These 'couriers' at Yodel are using their vehicles (cars) for gain. I bet they are not telling their insurance companies. I don't know how Yodel and other companies who do the same get away with it. They have stops in central London by the police making sure couriers have the correct insurance.

The government keep saying they will look into the courier industry. Will they?
Too many of their party cronies have fingers in pies!

freeoffers

I've heard stories about Yodel couriers to make your hair stand on end. Put it this way, don't order an iPad and expect a Yodel courier to deliver. As Elac states, they pay 'couriers' by the parcel and not very much either. A relative of mine had the same problem the other week with an item being slated as delivered when it hadn't. Driver couldn't be arsed to travel two flights of stairs so apparently left the parcel outside.
Firms like Yodel shouldn't be allowed to get away with this.