Yodel delivery driver stole my parcel

wesleyad

A couple of things.. Your contract is with carphone warehouse and not yodel. Basically its down to CW to sort this out and they can then bring it up with Yodel if they wish.

Yodel have a bad rep, but there is a reason,.. they are cheap. In theory they are meant to get permission to leave goods unattended. So basically they say "we will deliver it even cheaper if CW agree to this." So in a way this is also CW fault. Whether they did this time or not we dont know. This is also why there is a signature as the driver can sign himself in this circumstance.

Also this might be better posted in the consumer rights forum, them guys know their stuff. Not sure why you put it in here

chazsucks

After complaining numerous times of yodel not delivering parcels that they said they had delivered, the last time they came we were in the house, the door was on the latch and the delivery guy opened the door, walked into my hall and left the parcel and the card with my front door left wide open. We have a LOUD doorbell that wasn't rung. The door is hard to open even when on the latch. And it was dark (early evening) and snowing.

I wish companies tell you which delivery service they are going to use so that you know not to bother ordering.

scottishste_2

Yodel is basically a bunch of freelance delivery drivers. We got notification electronically that a parcel had been taken in by a neighbour and went round to discover they were a yodel worker. They don't get paid well as its all a pyramid scheme, and you know what they say about paying peanuts?

analyst_2

Do you remember this one?

http://www.youtube.com/watch?v=PKUDTPbDhnA

Nuff sed!

telboyo

When our Royal Mail Post man has a "signed for" packet /parcel for ur house always knocks on the door to deliver but says "I have signed for it in the van" We have never had a problem with this, if we aren't in the parcel is always availble at the sorting office.
I suppose he does it this way so he doesn't need wait for us to answer the door, but at least he takes it to the sorting office, other carriers don't have the option of using a local sorting office to leave parcels.

Goose2

Big companies use yodel which is a shame. We ordered a nexus 7 3G from Argos it was due to be delivered on 7th feb. we waited and waited and nothing arrive. That night we checked our Argos order tracker and it said had been delivered at 9.30 that morning! (which it clearly hadn't! Both me n my husband had been in st that time). First thing the next morning I rang Argos and they told me they use yodel and their tracker say it was delivered My first response was its not here and I never signed anything. And Argos then told me that no signature had actually been taken when i asked how they can claim its been delivered when theres no signiture they told me that Sometimes their mobile signiture machines don't work! Whats wrong with pen and paper. Argos won't dispatch me a new one or refund me as its now a dispute that needs investigating. Very annoying. Will be writing a strong worded letter of complaint to Argos suggesting they deal with a more trust worthy company than yodel for their delieveries.

droopsnoot

"What's wrong with pen and paper" - people want to be able to track their parcels these days, and doing it by traditional methods means that someone has to sit and type up the information when the driver gets back to the depot. So no real-time tracking, possibility of error during data entry, and cost of people to sit and type it all in.

There's no excuse, though, for the delivery drives effectively lying about whether they've made a delivery. I sympathise to a degree - the traffic today is terrible, so having to make a delivery round on time and reliably must be a nightmare. The delivery sequence will be worked out in advance for best optimised route so it's not as if they can "pop back" later on, and I guess there's no paid overtime so they will be under pressure to get things done as quickly as they can. So once they're 30 minutes behind, something has to give.

For balance, I bought a product from Halfords which they agreed to delivery as it won't fit in my car. I never thought to ask who would deliver it, turns out it was Yodel, turned up as expected, no damage, no problem at all.

Goose2, I'd get on to your credit card people straight away if you haven't already.

andy.m_2

Unfair to say that the driver stole it wouldn't you say?
Unprofessional, certainly, shoddy, without a doubt but theft is hardly proven.

FWIW I hate Yodel and actively look for sellers that don't use them, that an fed-ex, they suck balls too, but have got better in recent years

geordie_joe

droopsnoot wrote: »

"What's wrong with pen and paper" - people want to be able to track their parcels these days, and doing it by traditional methods means that someone has to sit and type up the information when the driver gets back to the depot. So no real-time tracking, possibility of error during data entry, and cost of people to sit and type it all in.

I think you missed the point, the sentence before the one you quote was

"And Argos then told me that no signature had actually been taken when i asked how they can claim its been delivered when theres no signiture they told me that Sometimes their mobile signiture machines don't work!" and then " Whats wrong with pen and paper."

I think it meant What's wrong with pen and paper for use when the machine breaks down.

You are right that people want to track parcels in real time, but they would prefer a delay and have the recipients signature rather than no delay with the driver saying he delivered it and the recipient saying he didn't.

If I sent a parcel by a recorded method and didn't get a signature then I would demand back the difference between the cost of the recorded method and a none recorded method. If you don't get the recipients signature then it didn't get delivered "recorded"

droopsnoot

Ah, OK, I didn't pick up on that in the original post. I guess the issue there is that they'd really need to send the driver out with the machine, and a printed list of deliveries just in case the machine fails, which of course adds a cost to every delivery.

I agree re the last paragraph - you'd be surprised how often it happens though. I used to buy more mail order than I do now and complained because a recorded delivery item had been left without signature, and was told that they delivery person can choose to do that if there's no-one to sign. Astounding, given the whole point of paying extra for a signature. This was some years ago, but it doesn't seem to have changed much reading the above.

That said, I read through some posts on here yesterday about becoming a courier, and the responses from couriers on how much they get for it makes you wonder why anyone would do it. No excuse, I grant you, but interesting reading.