MSE News: BT hit with ASA rap over 'super-fast' broadband delay

Former_MSE_Helen

"The telecoms giant promised delivery of its fibre-optic network last year but customers are still waiting..."

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BT hit with ASA rap over 'super-fast' broadband delay

surfboy1

I have asked about infinity in my area, i was told the local exchange is now ready and has connections yet when i gave my phone number , was told its not available for my line!

Gordon_Hose

Yep, which is even worse as not all cabinets connected to a specific exchange are being upgraded. So while someone down the street can enjoying blistering speeds, others may be stuck on ADSL with no indication of when FTTC is coming to them.

My exchange is "accepting orders"... yet my cabinet isn't enabled for fibre. Noice.

eljmayes

I see the cabinet upgrade issue being a bigger news story as the year goes on. I understand dates might change but BT really need to make sure that timescales are met.

In my exchange (very small- 1500 houses), a similar issue occurred with ADSL 2+- it got delayed and delayed for months. My tip is expect the worst in timescales and hope for the best when it comes to the FTTC rollout.

tifo

BT keep calling me every 6 months to take their broadband and last time I told them how their prices are not competitive and I'm sick of waiting for Infinity and faster broadband than 3.5Mb (yes, that low because of the distance from the exchange) and that it's their fault because they don't invest and want govt subsidies. They said my area is classed as 'urban' because its not closer to the exchange. I said i'm 5 mins from the centre !!!

sydney9676

BT installed the cabinets in and around the Cleckheaton, West Yorkshire early 2012. The exchange was enabled in June 2012 the BT Openreach website says they're taking orders.

No there not because it's not ready as per BT.com.

HS2 why not broadband for the masses now!

sydney9676

Distance has nothing to do with connectivity with your exchange. Spin back to when the original copper wires were laid, no logic to the direction which the GPO (yep good old post office) deployed the wires.

I'm less than a mile away from my exchange but have slower speeds than those further away.

tifo

sydney9676 wrote: »

Distance has nothing to do with connectivity with your exchange.

That's not what everyone (including the telecoms firms) say.

The further you are the slower your broadband.

Gordon_Hose

sydney9676 wrote: »

Distance has nothing to do with connectivity with your exchange. Spin back to when the original copper wires were laid, no logic to the direction which the GPO (yep good old post office) deployed the wires.

I'm less than a mile away from my exchange but have slower speeds than those further away.

Distance has everything to do with it.

flexrider

Further you are from exchange the rubbish the speed I am parked on a local exchance with 02 broadband and get 70mbps to 45mbps on good days most rubbish days 18mbps used to get 8.2 on cable paid for 25meg service ): bt wanted me before I joined said 8 meg too why I went to 02

ukflippy

My first estimated go-live date for FTTC was November 2011. For about a year, on the first of every month, my go-live date moved back a month. In around October last year, it went back by 3 months to Jan 2013. Around Christmas, it moved to March 2013. Really frustrating, given I currently get about 2.5Mbps, despite living in London.