Flight delay and cancellation compensation, KLM/AF ONLY

Arthur_P

Sorry, bit more info. Flight was from Johannesberg, legal document from AF was a flight delay affidavit, claim company airhelp. Any experience of airhelp? Is the affidavit some sort of trick from AF to get off the hook? Any thoughts etc appreciated.

lola34

Hi, how long is reasonable to hear back from a claim with AF, we were due to fly back from CGD to NCL on 24/6 the night before we received a text to say the flight had been cancelled and later that evening given the 26/6 as our return flight, I have filed claim forms for myself and OH , he has received an offer which we declined but I still haven't heard anything, I have contacted them and they have said they are busy but is 9 weeks normal
thanks

JPears

No its not.
Airlines should not take this long.
EC regualtion 261/2004 is nothing new, it is well established in law since 2005. If airlines don't resource their claims handling department properly, that's their problem.
You dictate the timetable, to an extent.
I would resumbit your claim marking it as an LBA or NBA giving 14 days for payment.
After this time you either start legal proceedings for recovery or hand to a NWNF.
Have you downloaded Vauban's most helpful guide?

Tyzap

Arthur_P wrote: »

Sorry, bit more info. Flight was from Johannesberg, legal document from AF was a flight delay affidavit, claim company airhelp. Any experience of airhelp? Is the affidavit some sort of trick from AF to get off the hook? Any thoughts etc appreciated.

Hi Arthur P,

Never come across anything like this before so alarm bells ringing immediately, it seems strange.

Trustpilot reviews seem too simple, generally without any detail about flight etc. Lots of new good, bland reviews every hours or so. More bells ringing!

I always recommend using a good quality NWNF solicitor if you don't want to DIY, which is easy to do really.

I would try to extricate myself from this contract if at all possible and then DIY with our help.

Many passengers have had problems with various claims assistance companies and it can lead to a heap of problems when it goes wrong.

Good luck.

goingsenile

Hi
I'm looking for some advice- never had to use the Compensation Scheme before- sorry Long story!

My daughter an I booked flights from Edinburgh to Boston with KLM via Amsterdam for Monday 15th Oct leaving at 6am. On arrival to drop bags at 4am was informed by KLM check in staff that a smaller plane had been sent and therefore we were being transferred to a Air Lingus Flight via Shannon leaving at 8:50am. We were sent away and told to report to the Air Lingus Desk once it opened. Email arrived from KLM at 4:30am informing us of the change

We checked in with Air Lingus and boarded the plane, taxied to the end of the run way where the pilot announced there was an issue and they were doing to have to restart the plane. We sat at the end of the run way for around an hour before taxing back to the Stand and being asked to disembark. By this time it was very clear we had missed our connecting flight from Shannon. Information and guidance from Air Lingus staff was extremely poor but eventually we were send to the Menzies desk ( Air Lingus Handling Agent at Edinburgh) - the only option offered to us was the same flight the next day. Queried utilising other connections but they wouldn't even look! So booked on same flights 24 hours later and accommodation and meals provided overnight at local hotel .Contacted Car Hire Company to inform them that we wouldn't be arriving till the next day. Also contacted Hotel and informed them we would not be checking in due to a delayed flight.

Flight went as scheduled on the 16th.

We had a hotel in Boston booked for the night of the 15th which was already paid for and obviously with less than 24 hours notice couldn't be cancelled. We were doing a tour of New England so had a different hotel booked for each night- to minimise disruption and incur even more cancellation fees we moved our time in Boston to the end of the trip to save cancelling each hotel and loosing money on each. However we were meant to spend our last 2 nights in Cape Cod- I cancelled the 2nd one and booked a hotel in Boston to allow us to do what we had missed on Day 1.

KLM have provided me with EMD Receipt for the first flight which we were moved off- what do I do with this to claim the compensation?.

How do I go about claiming compensation for the 24 hour delay with Air Lingus and the resulting costs of changing hotel/missing nights etc

Thank You

AJ

goingsenile

Sorry ignore- have added the appropriate thread but can't delete

PJHilder

We were due to fly from Edinburgh to Amsterdam on the 3rd November. While waiting at the gate we were told our flight had been cancelled but no reason was given. After collecting our bag we joined everyone else on the flight at the desk to try and find out what was going on. Eventually we were told our plane had been diverted to Prestwick due to 'bad weather'. This was news to everyone in Edinburgh and every other airline who seemed to be landing their planes with no problems. 2 hours later we arrived at Prestwick by coach. After another 1hr delay taking off we eventually arrived in Amsterdam 4.5hrs late.

I used the form letter to make a complaint via KLM's site. Unfortunately they're still claiming that due to the imaginary bad weather that only affected their flight that they wouldn't be paying compensation.

I tried to use the tools of EuClaim and Bott and Co but EuClaim says I'm not entitled and Bott says it's not in their jurisdiction.

Is this the end of the road then? EuClaim's checker seemed to class the Prestwick flight as a separate one with the same flight number. But this wasn't delayed for more than 3 hours.

jpsartre

Looks like the incoming flight was on approach to EDI, couldn't land and then diverted to PIK. I doubt there's a claim here since it's difficult to see what would have caused such a diversion if not bad weather. You can try AviationADR but if KLM sticks to their story I doubt they'll rule in your favour. That said, it's a free service so there'll be nothing lost.

JPears

Its an odd one, no other flight arriving was diverted that day and all flights seem to have left without delay. What was the weather like as you were there?

speedqueen

Hi all

I've read a few threads, Martin's guide, the FAQ and am still going through Vauban's guide, (thanks to everyone for all the info provided) and can see all the challenges with trying to get even the basic compensation. I still thought I'd ask if anyone has succeeded in getting not only the specific value according to their delay and flight distance & any subsidence costs, but also anything further with regards to distress caused?
Had I been delivered home according to schedule I'd have seen my dad before he died (the reason that I was flying home, he had suffered a (first, by that stage )heart attack). The first leg of my flight with AF was delayed due to technical fault - no further details given, the unempathetic cow on board laughing in my face because I was upset, (I was not performing, just stressed & couldn't stop crying whilst speaking to her) I missed the second leg, we were told at the (closed CDG) airport that it was our fault that the counter staff had to stay late to give us our hotel vouchers, received a pathetic voucher & an "overnight" hotel stay which by the time we got to had enough time to shower, have breakfast & head back to the airport. They were booking people onto flights that night only from CDG & I & a few others were flown to Schipol to get an afternoon flight to Johannesburg. Of course I landed in Johannesburg a day too late for my internal connection flight which was not booked through AF, and too late for any new flight as domestics had already closed. I had to find a hotel, and buy a new flight for the early morning. Finally got home 24 hours after scheduled & dad had had a second heart attack and passed a few hours earlier, whilst I was in a crappy Joburg hotel. Now a simple compensation that they don't even notice doesn't satisfy me, in an ideal world I'd prefer a hit to their Profit but of course my logical brain knows that won't happen. Is there somewhere inbetween, that will make me a little satisfied that they'll take notice of the appalling treatment?
Thanks for any advice.