Flight delay and cancellation compensation, KLM/AF ONLY

JPears

However the ADR may kick it back if you have not gone through the KLM process (which I expect is what they will claim, despite their inability to have even basic correspondance with you)
Download Vauban's guide if you have not already done so and go to NBA stage.

singlo

Thanks for the reply. I used Resolver because of these great reviews online but I know KLM ignored Resolver's letters completely . In hindsight, they might deal with it faster if I filed it through their web site directly. Well they may reject my claim after all this and I WILL never fly KLM even again in my life..I swear.

NoviceAngel

singlo wrote: »

Thanks for the reply. I used Resolver because of these great reviews online but I know KLM ignored Resolver's letters completely . In hindsight, they might deal with it faster if I filed it through their web site directly. Well they may reject my claim after all this and I WILL never fly KLM even again in my life..I swear.

I would issue the NBA (Notice Before Action) I think you have been patient long enough, they’ll string you along forever if you let them.

singlo

The british pilot contradicted their claims that it was weather. He broadcasted in cockpit it was air traffic computer in the airport upgrade that caused the delay. I came to the point of giving up dealing with these cusromer service. Its too much hassles and time wasting.Their tactics of not replying and dealing with the claims are very effective

NoviceAngel

singlo wrote: »

The british pilot contradicted their claims that it was weather. He broadcasted in cockpit it was air traffic computer in the airport upgrade that caused the delay. I came to the point of giving up dealing with these cusromer service. Its too much hassles and time wasting.Their tactics of not replying and dealing with the claims are very effective

If you don’t want the hassle of DIY you could always use a good NWNF Solicitors, Bott & Co get mentioned a lot on here!

Alan_Bowen

The airport suffered multiple closures due to snow in early December 2017, and the year before I think, and thick fog later in the month, immediately before Christmas. It is clearly not a good airport weather wise if you need to travel in a hurry. If your delays were weather related, then if they paid for your hotels and food, there may be no more compensation due. I can see things had got so bad by the 11th December they could no longer find accommodation and were telling people to try and find their own and they would pay for it, so it seems it got even worse after you travelled.

singlo

I will wait for a bit longer to see if they will reject my claims based on weather but i wont go for solicitor option. I think i will need a draw a line because every single time it is very negative experience to deal with KLM customer service. They treated me with zero courtesy. I probably learn to let go off it otherwise i will have to go to some anger management course. Seriously they are very annoying and unhelpful. Beside Air France their company may go bust after all.

louaijsa

Hello!

I just wanted to ask you guys a few things about a claim I'm going to make. From what I've read I'm entitled to a compensation of 400 € but I'd like to know if it can be more than that.

I had my flight booked from Algiers to Copenhagen through Paris CDG with AF on the 4th of April at 11:40 and arrival at 18:30. The day before, I received an email saying that my scheduled flight from Algiers to Paris had been cancelled and that they were looking for rebooking options. A couple of hours later I saw on my reservations' page that they had rebooked me on a flight with another company at 10:30, still for the 4th of April. I then called them and said that I wanted to be rebooked to travel on the 7th of April instead, which they after a while accepted.

The days went by and then, on the 6th of April, the day before I was going to travel, I received an email stating that both my flights had been cancelled and I was then automatically rebooked on Algiers - Copenhagen through Frankfurt with Lufthansa instead (departing 45 min after my AF flight would have, and arriving at the same time AF would have).

So now my question is, how much compensation can I claim? Are the 400€ correct or can I ask for more?

Thank you so much in advance :j

JPears

Welcome.

Thank you for posting on the relevant thread.

Whether or not you are due compensation depends on the reason for the cancellation.
The level of compensation depends on the distance of the flight and the length of the delay and is a fixed amount. You can claim additional expenses you incurred for the extra 3 days - accommodation, food etc.
Download Vauban's super duper guide to find all your answers.

NoviceAngel

Agreed, link is still in my signature....