Flight delay and cancellation compensation, KLM/AF ONLY

dundee1111

Centipede100 wrote: »

If it is a NBA then snail mail to the Plesman House address.

Much obliged,will keep you posted.

cjkeeko

cjkeeko wrote: »

I have received the following response from KLM regarding the claim above, relating to two flights booked through KLM and on the one ticket number.

" Having carefully reviewed your claim, I regret to inform you that it is not possible to alter our position. I should explain that in accordance with established caselaw, namely the ruling of the European Court of Justice in the case of Shenkel -v- Emirates, a flight is a unit of carriage for the purpose of EU Regulation 261/04 and not a succession of flights. Subsequently, as your flight KL 430 from Dubai to Amsterdam on the 3rd of January was not delayed by three hours, cash compensation is not applicable. I am sorry for any disappointment this may cause you."

As previously discussed in the thread it it the final destination arrival that counts and I now wish to pursue this through the legal channel however The link to European court claims doesn't seem to be working for me. Centipede100 could you please advise me of the best way to take this forward, I may have legal cover with my travel insurance policy if not I will take forward myself.

Centipede100, Mark2spark and Blondmark thank you so much for your fantastic advice. Sent final email to KLM serving notice of action and have now received €3200 (£2900) travel vouchers. We are absolutely delighted however would not have pursued so vigorously if I had not had the advice of the forum.

:T:T

Aviator2715

Hi. I'm new to this forum but have signed up because it seems to be the only place you can get sensible, informed advice to resolve claims against airlines, in this case KLM.

My issue is this. Last week we flew back to Birmingham from Portland, Oregon via Amsterdam. Our flight from PDX was with Delta, connecting to a KLM Cityhopper flight just under a couple of hours later. That was the plan. However, the day before departure I got an email from KLM to say that our connecting flight had been cancelled and that "Our staff is currently looking into alternatives and will advise you as soon as possible." Nothing more was heard from the airline.

At Portland we were issued with boarding passes for both flights and our bags were checked through to BHX. Nothing was showing on the Delta computer at PDX that our connecting flight had been cancelled. On arrival at Amsterdam we checked the machine at the transfer desk which confirmed the cancellation and issued us with new boarding passes for the next KLM flight to BHX - 8 hours later. We were not given any vouchers or any other help.

We decided to book a day room at the Mercure hotel in the terminal to get some sleep and the rest of the journey was uneventful. So my questions are (a) what compensation are my wife and I entitled to and (b) having had an unsatisfactory experience contacting KLM via their website I'd rather use snail mail. Which postal address in the UK (not Paris or Amsterdam please) should I should send the claim to using the template letters on this website? If you advise using the KLM website so as not to compromise my claim then am happy to do so.

Oh, and we're after cash NOT vouchers as I've already discovered they're next to useless when trying to use them on another KLM flight!

Mark2spark

IMO only the Amsterdam to Brum leg qualifies for compensation, that'll be €250 pp, plus the hotel cost and a meal, keep the receipts and send copies.

I don't know a KLM UK address.

Aviator2715

My claim was sent by recorded delivery was sent on the 21st March to the Plesman Lane address. Am disappointed but not surprised that I've heard nothing since.

I used the format letter and said that if I had heard nothing within 14 days I reserved the right to take legal action. Any thoughts on whether I should now do so?

firstclassx

After 3 e-mails telling me I wasn't entitled to anything, KLM responded to my formal "Letter before claim" fairly promptly, (within 14 days), and replied as follows:

I have carefully considered your claim and am pleased to inform that this is a situation where we can offer you compensation.

In your case, you may opt to have this as a travel voucher for the amount of EUR1600 or as a cash payment for the lesser amount of EUR1200. This is in accordance with the EU recommendations.

The travel voucher will be valid for 12 months from the date of issue and can be used in full or part payment of future flights with Air France, KLM, Delta Airlines, Kenya Airways and CityJet.

I am sorry for any inconvenience the disruption to your journey may have caused. I can assure that this in no way reflects the standard of service we aim to provide.

I would be grateful if you could please reply with your choice from the above two options. In case you opt for the lower cash amount, kindly provide us with the following details for your bank account.

So just need to decide whether to take €1600 (£1300) in vouchers or €1200 in cash, (around £1000).

Good luck everyone else, stand your ground, quote legal precedents to them, and be persistent!

ELIBEC

blondmark. I would just like to thank you for your advice. I recontacted KLM stating that as a customer baesd in the UK I was entitled to claim up to 6 years after the delay to our flight. They finally got back to me stating as it had been a technical fault that caused the delay we were after all entitled to compensation. I have just had the full amount claimed (€3000) £2600 transferred into my bank account. Thank you

Ich_2

Getting it onto page 1

knowles1983

Hi

Wondering if you can give me some advice as I fall in the grey area of having a flight that did leave UK airport after 2005 but mor than 6 years ago.

We had a KLM Flight, leaving Edinburgh n 17th February 2006, destination was Singapore, via Schiphol airport.

Arrived in Schiphol, Netherlands on time. However the flight from Amsterdam to Singapore was delayed by 18 hours, due to a technical fault with the planes wing.

We were given a night in an Amsterdam hotel and 20 euros airport vouchers, and our flight left the next day 18 hours 'delayed' rather than cancelled.

Subsequently, we missed a connecting flight from Singapore to Bangkok, leaving us having to pay an additional connecter from Singapore to Bangkok.

The total costs of additional connecter was about 750 gbp (3 flights)

Cost of Flights KLM from Edin to Singapore was around £650 per flight.

Thanks

Ich_2

You can try, but if they say no you cannot then take any further legal action against them. Your only option would be to involve the Dutch equivalent of the CAA